ServiceDesk+ integration with AD Manager
I have ServiceDesk+ integrated with AD Manager. I have the custom action setup to populate the fields from the request template to the appropriate fields in AD Manager. However, on AD Manager, I have multiple Templates per Department depending on the
can not assign task to a group of tehnician
Hi everybody I created a group of technicians "infrastructure group" and added 5 technician to that group. after that I created a service catalog and added some tasks in this catalog for one task of them, i do not want to assign task to a specific technician
Assigned date for the current engineer
I want a MS SQL query to show me the assigned date for the current engineer for every ticket, MangeEngine version is 10.5, Build 10530.
"Error Message: Failure: Email settings saved. But error occurred while trying to check connection with mail server - Unable to open mailbox in READ/WRITE mode."
Hello, The support mailbox, which was previously operational, now reports that the last attempt to retrieve mail was made on 30/05/2022 at 19:16. If the Service Desk Plus Cloud software mailbox settings are re-entered, the following error message appears:
how to get the requester's additional fields value in template's field rule script?
Hi team, My requester now have an additional field and I can see that it has a 'API Field Name'. I'm wondering if I can get the requester's additional field's value in the Form Rules by scripts?
Requester field in Service Requests + Azure Integration
Hi Team, We've enabled the automatic approval process for adding users to a shared mailbox and have set it up to go to the manager of requester which is working correctly, however some users are submitting the request on behalf of another user which then
email requester when technican adds note that is visible to user
Hi There are probably many discussions about this issue but its the most important thing that a helpdesk needs. We and probably every other customer needs that when a tech adds a note in the request and that means that the green padlock is open then it should trigger a email to the requester that a particular note was added and either show the note or give the user the option to the request link so the user can see what the tech wrote. ASAP and Thanks!
Can a Service Catalog Request have conditional Tasks based on field values?
I am designing a Request in the Service Catalog (SDP 9106) for new hire accounts. Based on the responses selected for various fields, I would like to create or enable specific Tasks for different groups. For instance, I want to include a Task for the Security Team to create an Active Directory account, only if the question "Create AD Account?" is answered Yes. Likewise, if the user needs a cell phone, I would include a Task for the Telecomm Team to provision a phone. We have a lot of conditional
Software deployment to AD groups with azure joined laptops
Hi there, I am trying to create a software deployment to an AD group, we are in a hybrid environment and are moving our machines away from being domain joined. The machines we have that are on the domain are successfully receiving this software deployment,
Including date last conversation was sent in reply template
In SDP I have my reply template configured such that the $description variable is included at the bottom of the reply so the full chain of communication is preserved in each message. In many the requester is non-responsive so we have to resend a message
How to share tickets across & communicate between Technicians?
We operate an IT department where certain technicians are responsible for certain IT functions based over different geographical locations & Timezones. A lot of our incoming requests come from users expecting a simple change but in fact is a series of
Disable notification about the need to enable two-fa
hello, all users of the PHP service, when working through a web browser, see the alert "Two-Factor Authentication is not enabled yet! Turn it on to add an additional layer of security to Password Manager Pro." How do I turn it off?
Endpoint DLP on REMOTE endpoints
Any movement on a gateway/proxy to allow remote/roaming Endpoint DLP agents to talk to an on-premise DataSecurity Plus server? I've asked the question of support several times since we first ran a trial of the software, and haven't heard back at all.
Introducing vulnerability management for Network Devices!
Hi folks! Vulnerability Manager Plus can now be used for managing vulnerabilities in network devices. Its features include: Discovering the network devices Scanning for firmware vulnerabilities Remediation and management of vulnerabilities Note: Vulnerability
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Vulnerability Manager Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Why is the DataEngine Xnode service / modules folder housed on the install folder?
"Program Files\ManageEngine\ADAudit Plus\apps\dataengine-xnode" I get that this feature is to reduce search times but why can't a lot of these audit logs located in the below folder to go MSSQL? Program Files\ManageEngine\ADAudit Plus\apps\dataengine-xnode\data\main\audit-log
Fixing the invalid Application Secret Key issue
Hello everybody! M365 Security Plus 4510 has been released with a fix for the secret key issue faced during automatic tenant configuration. This post provides details on the issue and what you need to do to fix it. What is the issue? Microsoft
M365 Security Plus' build 4510 released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4510. The new build will feature the following bug fixes: Issue Fixes: The issue of missing Secret key in Azure AD application during automatic tenant configuration
Fixing the invalid Application Secret Key issue
Hello everybody! M365 Manager Plus 4510 has been released with a fix for the secret key issue faced during automatic tenant configuration. This post provides details on the issue and what you need to do to fix it. What is the issue? Microsoft
M365 Manager Plus' build 4510 released!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4510. The new build will feature the following enhancements and bug fixes: Highlights: Bulk user modification using CSV: Admins can now import a CSV
ManageEngine SupportCenter Plus version 11.0 - Build - 11021 released
Dear User(s) We released SupportCenter Plus version 11.0 - Build - 11021. Please refer the Migration path table available here and upgrade to our latest build 11021. Enhancements: SCP-2442: Support for email reply separator in request conversations. Issues
Desktop Central Patch Download Failing due to virus detected
Our AntiVirus software will not permit me to download the latest patch for Desktop Central (10.1.2138.15). It keeps stating that "RemCom detected in ManageEngine_Desktop_Central_10_1_0_SP-2138_15.ppm".
Endpoint Central Agent continuous pop-up MacOS Dock
I've opened a ticket to support but I thought of checking here as well. Has anyone encountered issues with the UEM Agent popping up in the MacOS Dock every minute or so? It's become a nuisance and a distraction to all of our Mac users. Any ideas of what
ServiceDesk Plus MSP - version 10.6 - Build - 10603 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.6 - Build - 10603. Please refer to the Migration path table available here and upgrade to our latest build 10603. What's new in 10603? SDPMSP-18478: Worklog V3 API V3 API
Resources page only shows page loading animation
In my PMP server I have 2 local accounts who cannot view resources in the resources page and it keeps showing the page loading animation. If I go to "Groups" and select one of the group which has resources in it I'm able to see and view resources. I'm
Task ID + Task Title + Work Log Report
Hello, I have made a report under New Custom Report and then select TimeSpent module. It can show Account, Time Spent, Time Spent Technician … etc but I cannot find Task ID, Title in the field list. Also, I have created a few worklog additional field
Mozilla fixes several high severity vulnerabilities in Firefox 101 and Firefox ESR 91.10
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 101 and Firefox ESR 91.10. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-21736 (Firefox and Firefox ESR
Mozilla fixes several high severity vulnerabilities in Firefox 101 and Firefox ESR 91.10
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 101 and Firefox ESR 91.10. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-21736 (Firefox and Firefox ESR
Mozilla fixes several high severity vulnerabilities in Firefox 101 and Firefox ESR 91.10
Hey everyone, Mozilla has released fixes for several high-severity vulnerabilities in Firefox 101 and Firefox ESR 91.10. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2022-21736 (Firefox and Firefox ESR
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Endpoint DLP Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Reassignment of ticket after specific period
I have a scenario to be added: When a ticket is assigned to specific technician and there is no action for specific period (in my case for 2 days) it should be reassigned to different technician. Sla and business rules are not working as it cannot be
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Application Control Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
[Zero-day] Microsoft Security Diagnostic Tool vulnerability causes RCE - Workaround released
Hey everyone, This forum post is to notify about a zero-day vulnerability that has been reported in Microsoft Security Diagnostic Tool [CVE-2022-30190]. Discovered by an independent cybersecurity researcher team nao_sec, the flaw has been dubbed as Follina.
[Zero-day] Microsoft Security Diagnostic Tool vulnerability causes RCE - Workaround released
Hey everyone, This forum post is to notify about a zero-day vulnerability that has been reported in Microsoft Security Diagnostic Tool [CVE-2022-30190]. Discovered by an independent cybersecurity researcher team nao_sec, the flaw has been dubbed as Follina.
Reporting on Template change
We are looking for a MSSQL report which reports on how many times the Default Template is change to another template name. For example, on the 9th of May we received 10 tickets via email which used the default template to log the ticket. The technician
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Device Control Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure the Remote Access Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
SDP Cloud Assets not showing up from Desktop Central
We have 3 machines that were recently imaged. They show up in Active Directory and Desktop Central, but do not show up in SDP Cloud assets. Normally they will auto be added to the SDP Assets section. I removed the DC agent from the machines then re-added
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure Endpoint Central MSP Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
Users Sync not working
There is an issue with user synchronization. - Users already removed from the synchronization OUs are still displayed within the Users & Permission - Users (Active Users) section. - Users modified on the DC are not updated within the Users & Permission
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