Reset Company rebranding
Hello, is there a way to reset the company rebranding? I just want to go back to the normal DesktopCentral branding. Thanks in advance for your help, zigi
Notify staff by email if a form requires their action
Hi I have a form (several actually) but for example, a New Starter form, whereby a Line manager may tick boxes for certain requirements such as 'Needs Laptop'. What i'd love to be able to do, is set it to send a certain individual or team, an email,
VIP User Report
I don't see a report we can run to see which users have been marked as VIP users by our techs. Would this be a custom query? Or are there 'Requester' report types that can be used to create this report that I am missing?
Description in Conversation from System
Hello, Why is the Description in System Conversations, showing HTML tags?
Windows Uptime in Hours/Days
Hi ALL! Currently OpManager can show windows systems uptime in Minutes (via WMI) How i can change view from Minutes to Hours/Days ???
Office 365 mail not fetching
E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password, I set up the account on my outlook and its working fine,what could be the problem?
Monitoring a Radio System SIAE / ELTEK / ICT / Orolia
We received OP Manager from Tait, a radio communications provider. I am trying to monitor many devices from different manufactures at different radio sites, they all support SNMP. OP Manager does not have the templates for the below devices: Vendor:
Request LifeCycle: change status atuomatically?
Hello, in SDP, is it possible for a service request that is following a request lifecycle to change the status automatically if the requirements of the transition phases are fulfilled or it need to be clicked on the ticket page by the user?
Upcoming API changes
Dear users, We are elated to announce the upcoming API changes.Below is a brief run-through of the same: API Changes V3 API support for user-related operations Added the following endpoints to create, update, view, or delete users: Endpoint Allowed
[SDF-33836] Configure the format for ticket number
Is it possible to configure the format for ticket number? For example, start with year, month and date: 20220712XXXXXXX, and start with ticket type SR20220712xxxxxxx, or start with place of incident: XX-IN20220712XXXXXXX In this way, from the number,
[SDF-52002] Request Closure Code presented in email notification to requester
Good afternoon, Does anybody know if its possible to add the Request Closure Code onto the email template that goes out to requesters on request resolve/close, similar to the way you can add tags such as $RequesterName or $Resolution ? I'd like to inform
Mandatory Approvals & Reporting
Hi there, Have been working with SDP for years, but this is my first time working with approvals. We have been informed by our auditors that we need better approval mechanisms and reporting. Manually sending approvals is very simple, but we want to be
HTML widgets
is it possible to embed HTML into widgets/dashboard views in the Application manager
[SD-104099] Solarwinds integration - gone? v 13008
I see in the error logs: But I'm not using Solarwinds integration and I don't see the connector listed anymore to turn it off:
FAILURE :E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password
Hello Everyone, Kindly be note that we have issue with O365 mailbox. We have tried POP (995) and IMAP (993) to insure it wasn't our firewall we disabled to test. We are receiving the following error: "unable to connect with mail server - authentication
PMP support multiple domains
Is there any way to get PMP to support multiple domains? We've built a trusted domain in our DMZ and would like to be able to manage all of the resources and accounts in PMP as well.
ME SDP v13 SSL Certificate installation Failure
Hello, I have been following this manual https://www.manageengine.com/products/service-desk-msp/help/adminguide/introduction/install-ssl.html to the end. But after restarting as part of the procedure, the service fails to start up. What could be going
13004 upgrade prompts to change backup password, then closes
We are currently running SDP 13001. When trying to install the 13004 service pack the upgrade check displays this message: Kindly change the default backup password before upgrade Then the updater closes. I've never seen this before on any other upgrades.
"Mail Fetching running but suddenly not working starting last night "
last night we started to have the following problem https://pitstop.manageengine.com/portal/en/ticket/24001728800710
Uptime Dashboard
Hi ALL! I need dashboard of uptime for some servers - how to ?? http://odarchuk.com
Outlook Calendar Sync for Tasks & Requests
Good morning, We just started using ServiceDeskPlus On Demand and one of our biggest hesitations for going all-out with this software is still the syncing of tasks & requests to Outlook calendars. This would allow our technicians to plan their tasks, project tasks, incidents and requests in SDP and then use their Outlook calendar for guiding them through the day. This way, other company employees can not plan any appointments in their calendars when they have work planned. So my question is: A: for
[Security advisory] Authenticated local file disclosure vulnerability in AssetExplorer
Dear customers, This is a security advisory regarding the authenticated local file disclosure vulnerability in inline image handling in AssetExplorer, which has been identified and rectified. AssetExplorer users with version 6976 and below might be
Disable / Hide Applications Tab in ADSelfService Plus User View
Hi Guys, Need your help, how can i disable / hide Applications Tab in ADSelfService Plus User View?
Helpdesk Reset Password Console is empty after the upgrade
After the Upgrade to Build Number:7123 of AD Manager Plus, when users go to Helpdesk Reset Password Console, the page returns nothing, it is empty. everything else seem to function ok.
Is their a way to hide emails from end user view?
Is their a way to hide emails from end user view? For example if we don't want individual end users contacting individual Technicians directly by email. Where all users know to email a generic mailbox as Techs may be out.
Reply All Button
Would be nice to have a "Reply All" button in the conversation view or on individual messages to be able to reply to all of the reciepients of the last message. See my attachment for examples.
Question about upgrade process
I've been tasked with bringing our PMP installation up to date. We are currently running 10405, so I have a few upgrades to apply. When going to the download page I see there's an 'Upgrade Pack' link and a 'Direct Installation' link. Hovering the mouse
Can no longer host PDFs
We have several PDFs that we link to from the self-service portal. For instance, we have a phone directory that uploads via an external script to [folder location]\ManageEngine\ServiceDesk\webapps\ROOT\Phone_Directory.pdf daily. I admit it was sort of
Exporting applications from the tool
We wanted to ask you if there is any possibility to export the requests/emails from one of the tools we have with you. That is, we would like to have a log or a .pst file from Outlook to be able to visualise all the requests/emails that are currently
After installing the pam agent the resource does not appear in the pam360 console
Hello friends: I am installing the PAM360GoAMD64LinuxAgent for Ubuntu Server 18.0.4 and when the process completes successfully, it does not add the server to the PAM360 console. Here is a sample of the output of the script installation command: root@server-test:/home/adminlocal/PAM360Agent#
[Free training] Masterclass 2022: 6 features to improve your IT service delivery and profitability (Aug 3)
Hi there, ServiceDesk Plus MSP is hosting a free Masterclass training session very soon! In this session, our product expert will showcase some of the key MSP-oriented features in ServiceDesk Plus MSP. Learn how features like request life cycle, resource
Upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails
Hello, For a unknow reason the upgrade to 10.1.0-SP-2220.4 from 10.1.0-SP-2138.16 fails. It runs the upgrade, then after a while rollbacks without saying anything. --- #PPM installation/uninstallation details for ManageEngine_Endpoint_Central-10.1.0-SP-2220.4
Integration the PhishER with the ServiceDesk+
Hi, Can we integrate the PhishER with the ServiceDesk+ to get the high priority threat emails. Please suggest me the solution. Thanks in Advance.
Nested report Groups for Users - Export Settings
We use the above report to audit privileged user accounts group membership. Since an upgrade to the product the report when exported to XLSX the tabs for each user is now showing along the bottom show the logon name instead of the full user name as before.
Log360 On-Premises Improvements - SQL Auditing "Column Integrity Monitoring"
Hi Team, We are pleased with the SQL Auditing and everything works out of the box. Thanks, ME! One of the Customers wants to monitor a column that stores a money value for entries. Currently, the Column Integrity Monitoring report says, $20 has been changed
SQL Query for custom incident additional fields
I'm look into amend a SQL report I have written which uses the Workorder and CategoryDefinition tables to bring in a custom additional field name and result. Does anyone know which tables to use along with Joins etc.?
Switch email account to Exchange from IMAPS/SMTP, working however broken after password change
We recently switched our e-mail account from using IMAPS (for Inbound) & SMTP (for Outbound) to Exchange. We granted the app permissions and was working well. This morning we changed the password on the account and it stop processing inbox e-mails. We
Integrating Lansweeper and SDP
Is it possible to connect Lansweeper and SDP so that asset information from LS is passed onto SDP? At a minimum, can SDP ingest a csv file with asset information?
[Security advisory] V3 API authentication bypass vulnerability in SupportCenter Plus
Hi there, This security advisory addresses the authentication bypass vulnerability for V3 APIs in SupportCenter Plus due to retained credentials in thread-local. This vulnerability affects customers using versions 11022, 11021, and 11020 of SupportCenter
Custom Reports - need more fields to pull processor information
Hi Team, when creating a custom inventory report for computers, For processor information only No. of processors is listed, can we get some more fields for processors like processor name and speed? I am using desktop central MSP - 91119 Thanks, Augustine
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