Email fetching error
Dear Servicedesk Support, Today we didn’t get any tickets on the helpdesk, we found this error below. And asset lists aren’t updated on the list. Can you please help us to solve this issue?  Regards, Yonas
[SDF-96364] How to add variable in Reply Template?
Im trying to set Reply Template to have import serial number from Asset Description is I can use a variable: Type $ in the editor to select and insert a variable So im find $CIName to insert a Name of this Asset and this works adding in reply Name of
Fetching stopped but we started again and still no tickets
Fetching is running but we haven't received any tickets. No changes have been made for this to stop fetching.
Communication from SDP mssql database to databases in othersystems
Hello, can I retrieve data from another mssql server into the database of servicedesk plus? example: need to get information from the financial system database and add it to assets in SDP directly like price date etc...
[SDF-98513] Approval Reminder mail notification
Is it possible to add variables to the Approval Reminder mail notification? Looking at the template it doesn't look like you can but I have had several requests from users asking if we could add information regarding the ticket # or the Requester or the
POPS and IMAPS deprecation
Hi As you know pops and impas protocols have been disabled on exchange online and we cannot use them anymore to fetch emails from our support mailbox, I tried to change to ewas with oath following this tutorial: https://www.youtube.com/watch?v=cwTpeIrflkQ
The pgsql folder on my Desktop Central server is over 328gb
Is there any sort of script or cleanup that can be ran to fix the ridiculous size of this folder? We have about 13,000 active workstations currently in DC, but it seems odd for the database to be this large.
Uploading Config/Draft to Palo Alto
Demoing OpManager with the NCM add-on. The backup portion is working great. Now I am trying to take a config from firewall 1 and upload it to firewall 2 (new device with different IP). I have modified the draft config with the mgmt IP of firewall 2.
Help with importing assets from a csv i pulled from another inventory software
I am trying to import some assets i exported from our current asset management site EZ Office. I keep receiving the attached error when importing. What am I doing wrong? I attached 2 screen shots and the actual csv import file I am trying to use
Google fixes several high severity vulnerabilities in its Chrome 107.0.5304.62/63/68 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.62/63 for Windows, and 107.0.5304.62 for Mac, and 107.0.5304.68 for Linux. This update comes with 14 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
Google fixes several high severity vulnerabilities in its Chrome 107.0.5304.62/63/68 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.62/63 for Windows, and 107.0.5304.62 for Mac, and 107.0.5304.68 for Linux. This update comes with 14 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
[SOLVED]Change time zone for all users
Good day! Please tell me how I can change the time zone for all users, both current and new users. Is there such a possibility in the web interface, or editing of any configuration file. The zone I need is Moscow UTC +3. Thanks in advance for your reply!
Task Update Script
I'm beating my head against the wall on this issue. I previously had a script that would update a Task based on fields in the attached request. But that broke after a while and now there seems to be some additional functions that have been added and I'd
Project Template Creation Role
I would like to give my Project Managers ability to create Project Templates. Is there any way to create a Project Creation Role without giving SDAdmin role which has access to everything?
ADSelfService Plus build 6210 released with some enhancements and issue fixes
Hello everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6210, with the following enhancements and issue fixes. Enhancements: Notification Center: To ensure product security, a notification center has now been included
Issue with OAuth authentication in Service Desk Plus ticketing tool
We enabled OAuth authentication in the Manage Engine ticketing tool. But its still not working. We are not able to send/receive mails from the Service Desk Plus. After making all the required entries for OAuth authentication, and clicking on Save, we
Password Manager Pro new build 12000
Hi, Password Manager Pro 12000 has been released and is now available for download. This is a minor release that includes a couple of enhancements related to agents and also a set of bug fixes. For more details, please see our Release Notes of this
asset explorer overwrites the assets during scanning
Hi I have installed Asset explorer with free license for 25 assets and Installed agent on 20 assets. endpoint central shows all 20 assets after scanning, but Asset explorer shows only one asset! asset explorer overwrites the assets during scanning and
Tasks API for getting all tasks not working from postman - status code 4007
Hi, I called an API to fetch all tasks related to request id in postman. But its showing an error 4007 as shown in screenshot. But when I test this API in helpdesk documentation it works: What should I do? Or should I do something else? Thanks in Ad
Update to SDP 14003 from 11.
Hello team, A customer wants to update their SDP, from version 11 to the last one (14003). Please, could you confirm the correct update order? 1. From "Migration Sequence", download and install packages until version 13011. 2. From "ManageEngine archives",
robots.txt
Hi guys, sorry, can you help me? We use ME ServiceDesk in our company to test the software. We have installed it in a new vm Windows Server 2019, latest 14.0 Build 14003 is installed. From the first installation we have always had the same problem: after
Deprecation of basic authentication in Microsoft Exchange Online
Dear users, As you maybe aware, Microsoft has announced that it will start disabling basic authentication for Outlook, EWS, POP, IMAP, EAS, and RPS protocols in its Exchange Online effective October 1, 2022. https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online
Mac Patch/Update information to be included in the Latest security feed on the Patch management page
Hello, It would be great to include MacOS Security update information into the 'Latest Security News' feed on the Patch Management page. Thanks
[SOLVED] [ SD-106005] Extremelly slow performance after update to 14000
Hello, we recently updated our test enviroment from 12004 to 14000. our installation has a remote DB, so everytime we update we have to revert to local DB so that the updater can update the DB server. we have used this same update process with older
Case sensitive search in Requester Name in cyrillic
SDP: 9028 DB: bundled Postgres When creating New request and typing user name in Requester Details -> Name field i have following problem: * latin characters working like expected: "Nata" and "nata" are the same and both shows "natalia" in hints * cyrillic
How can i make the file attachment mandatory
Is there a way to make the file attachment mandatory when a requester openes an incident?
Scripts to run at set time
I have a powershell script I have written which basically prompts the user to reboot their machine if it hasn't been for a set number of days. I am wanting this to run once a day at a specific time. If conditions are met, there will be pop up windows
macOS Ventura - now supported in Endpoint Central!
Hey there folks, As we all know, Apple released macOS Ventura (macOS 13) on October 24. This is the nineteenth major release of the OS and is named after the city of Ventura - located on the central coast of California. At ManageEngine, we're glad
macOS Ventura - now supported in Vulnerability Manager Plus!
Hey there folks, As we all know, Apple released macOS Ventura (macOS 13) on October 24. This is the nineteenth major release of the OS and is named after the city of Ventura - located on the central coast of California. At ManageEngine, we're glad
macOS Ventura - now supported in Patch Manager Plus!
Hey there folks, As we all know, Apple released macOS Ventura (macOS 13) on October 24. This is the nineteenth major release of the OS and is named after the city of Ventura - located on the central coast of California. At ManageEngine, we're glad
IT analytics in 90 seconds: Establish efficient app maintenance cycles
Tailor maintenance cycles to your organization's unique application usage, and overcome crippling business downtime using Analytics Plus. If you're not already using Analytics Plus, download your free, 30-day trial today.
Is there a way to include the conversation thread in a reply
Hello, My technicians are asking if there is a way to include part or all of the conversation thread when replying to a case. It seemed like at one point this was possible when using the reply link on the red comment bar but now all we see is the reply
Is there a way to hide super admin from Technician
Is there a way to hide super admin from Technicians so that no one assign a ticket to him.
[SDP Cloud] Make the attachment field mandatory for requests
Hello Support. Please help with these questions. Question 1: In ServiceDesk Plus Cloud (OnDemand), is it possible to set the attachment as mandatory for incident and request templates? ServiceDesk Plus OnPremise allows you to make this configuration through Field and Form Rules (FaFR). We need to establish the attachment as mandatory when registering a new application. Question 2: Does ServiceDesk Plus Cloud allow you to configure additional fields of Attachments? Regards, Rafael Vega.
Desktop Central not updating Service Desk
Hi, Our service desk assets are not being updated by desktop central. The asset is initially added when the agent is first installed, but it is not updated in service desk since that initial time. Desktop central however shows things up to date and
Cisco IOS Verify File
Hi, with NCM i was able to upload Cisco IOS Images to Switches and Routers. I am now looking for a solution on how to verfiy the uploaded file against a MD5 hash. I have tried to accomplish this via the "advanced script" configlet, but i am failing on
Purge Old datas
Hi, I have a question regarding archiving. Currently I have set Adaudit Plus to archive datas older than 60 days. Our AdAudit Plus\pgsql\data folder is 81Go Our AdAuditplus\archive folder is 5Go But when I search for event, for example on my user, I can find event from June 2016. A little bit more than 60 days. So why I have event "active" with more than 60 days ? Another related question, if I want to purge old archive, I have just to delete the zip file on the folder ?
Performance issue
anyone else having issues with the platform at the moment, i can action tickets and i think it does the action but doesn't display the changes i have made, the mail server hasn't synced in 2 hours last update i can see was about 2 hours ago as well.
Remote Worker Endpoint Central Agent Update
We have several sales people that work exclusively from home. We ship them computers with the Endpoint Central agent installed. The issue is, after updating our Endpoint Central server all computers also need to update their agent software. These remote
HP Procurve Switches serial number
I have a complete list of switches in the Assests but none of the serial numbers are populated. Can this happen automatically or do I need to add them manually?
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