Default Asset Selected for Users
When most of our users generate a new request their workstation is automatically included in the Asset field, but some of our users have their monitor or docking station automatically added instead of their workstation. Can anyone explain to me why this
10MB Attachment size restriction in ServiceDesk
Is there a way to increase the total attachment file size to something above 10MB? Currently it states "Click "Browse" to select a file. You can attach any number of files for a total of 10 MB" Thanks Gary
Changing default legend in SDP Cloud, Tech Availability Chart
Hi guys, We are running the cloud version of SDP and instead of having the legend as below... Is it possible to have headings such as "In Office", "Annual Leave", "Training" with the appropriate colours? Thank You
Closing by reply
Dear ManageEngine support team, Is it possible to close a ticket by replying to the email we received after submitting a request? Let’s say the subject will contain the key word in addition to the hashtag ##ticket number##. Mail details can fill the
adding an incident catalog category
Hi. how to add a new group to the incident directory so that the incident template can already be added to it? Looked all over, couldn't find it quickly
Upcoming enhancements in general,changes,projects,releases
Dear users, We are elated to announce the upcoming enhancements in general,changes,projects,releases.Below is a brief run-through of the same: Enhancements General You can now configure and customize announcements as banners. You can now create
Asset details
Is it possible to show users the details of his assigned devices in SDP. Homescreen -> widget - my Assets
[SDF-91966] Response SLA
Hi, IS there any option or filed form where i can get to know the response SLA remaining time like below SLA time? Thanks Mostafiz
setting up a domain for users
Hello. configure sso to login to SD . Previously, all users and specialists were added via LDAP. If you log in via SSO, a separate account is created - it has a domain specified, but those already created do not. How to add a domain for all accounts so
oAuth Settings Not Working
I cannot get ServiceDesk to authenticate using oAuth methodology. I have setup the settings multiple times in both Azure and ME ServiceDesk Plus, but when the Authorisation window appears it shows the user is currently signed in, i select that user and
MFA hardware token screen hangs
So we've had this on a few random servers out of the blue where you login via RDP, click Microsoft Authenticator and the screen just hangs until the timer runs out and kicks you out. But the timer never stops, if its at 1:54 and you click next, it hangs
ADSSP Audio Captcha
Hi, Is there a way to change the langage of the audio captcha ? Even if the browser default langage is French, the audio captcha is in english. Thanks Regards. Anthony
ADSelfService Plus Technician Login
I set up my Active Directory account to be a Technician, being that I have push notification MFA setup for my AD account and I was expecting the login to generate a push MFA verification. However, it didn't and I can't seem to find if this is an option.
Time difference issue
Dear All, I have ops manager pro edition Build number 12.5.585 , and I need assist in change time difference, anyone can help ?
Custom request trigger - $CC_Users parameter not working as expected
HI If I create a new custom request trigger: Do you see the parameter #CC_Users? If I get an emailed request where the CC'd users are support groups it does not send the notification. If I change nothing but the $CC_Users to $Group_Members it sends the
14004 Update
Has the 14004 upgrade been revoked? I see the 14003 upgrade but SDP is reporting that the newest version is 14004.
Automatic Reply Template
Does anyone know if I can have a reply template to be auto sent whenever a request comes in by email mode. I have tried to do this with a business rule but it is not possible. I also looked at custom triggers but can't find a script that will do this.
SSL certificate error after Firefox update
We have updated Firefox to 102.4.0esr and now have certificate error on accessing ServiceDesk Plus. We know how to install certificate through ESM directory but are confused by this message at top of screen. "UEM Product integrated is running in Https
How to refresh page with deluge
Hello, i want to know if it is possible to do a refresh of the current page or reload after a custom trigger action. I have deluge script that add an approval to a ticket (incident or service request) and another that approve the ticket if the requester
Apache Commons Text 1.5.x < 1.10.0 Remote Code Execution (CVE-2022-42889)
It appears that ADAudit+ is possibly vulnerable to CApache Commons Text 1.5.x < 1.10.0 Remote Code Execution (CVE-2022-42889) in its current release, I have not validated this beyond our vulnerability detection software (Tenable.io). Can you please validate
Problem converting to x64 from x86
Hello I am trying to apply an upgrade from 13010 to 14004, but need to convert to x64 first. I am following the instructions at https://pitstop.manageengine.com/portal/en/kb/articles/how-to-migrate-servicedesk-plus-to-64-bit-installation-from-32-bit-installation
Error install ServicePack - Service Desk Plus
Hello all, My name is Luiz Felipe and we have Service Desk Plus Standard installed on version 13.0 Build 13007 On-Premise. We used to use the incoming email system to receive requests, but we don’t use anymore, I’m trying to install service pack 14.0
Status Closed
Why did you close our ticket? The issue wasn't resolved and nobody contacted me regarding our problem.
M365 Security Plus' build 4516 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4516. Feature: Security hardening: Tighten product security by configuring the recommended security controls available under a single tab. Enhancements: M365 Security
Managing multiple versions of Play Store apps using Mobile Device Manager Plus
It is important for an organization to select the best version of apps to ensure their compliance standards. In order to ensure app reliability, you need to test the new features and fixes on test devices, before deploying the app's versions to the production
Add TimeStamp to reply and forward template
Hs anyone figured out a way to add a timestamp to the reply or forward templates? I have a user request currently to have the time of the last technician update or response in the body of the reply/forward notification. I have looked through a lot of
M365 Manager Plus' 4516 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4516. Feature: Security hardening: Tighten product security by configuring the recommended security controls available under a single tab. Enhancements: M365 Manager
Exchange Reporter Plus build 5707 released!
Hello Everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5707. The new build fixes the following issues: Issues fixed: An RCE vulnerability found during installation has been fixed. An XSS vulnerability found in
Updated from 13002 to 13008 and can't see the navigation bar
I updated and did not have any issues, but when I log in I can't see the navigation bar at the top. I checked dev tools and see this error: Uncaught TypeError: sdpheader_data.kmp_menu is undefined processJumpLinksData https://helpdesk.mmia.net:8443/scripts/sdp_global.js?13008:1
Switch Backup Config Timeout
I have two older switch stacks (C3750x) that are slow to generate their configs when issuing the show run command. I suspect this is why the backup configs of those switch stacks are failing. Can I increase the timeouts on the backup of those conf
Google fixes several high severity vulnerabilities in its Chrome 107.0.5304.62/63/68 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 107.0.5304.62/63 for Windows, and 107.0.5304.62 for Mac, and 107.0.5304.68 for Linux. This update comes with 14 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE
IMAPs and o365 with cloud managed client
So i just got off the phone with support and was able to fix this with their help. If you are like me, you watched the video and looked at the web pages, and cant find any OAUTH settings. This is for the cloud hosted one. There is a little window in the
Get value of custom radio select option
We have multiple types of install requests that come in and I want to make sure that the naming is consistent for all fields. I have a custom script setup the change the subject to a specific format: var clientname = await CS.getValue("udf_char2"); var
My SD MSP won't upgrade to 13.0
after upgrade from updatemanager, info from admin panel still is 10.6 instead 13. What's wrong with it? Twoja wersja : 10.6 kompilacja 10609 Ostatnia wersja : 13.0 kompilacja 13001 Baza danych : postgres
ADSelfService Plus build 6211 now released with an important security update.
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6211, with some important updates. Important update : Third-party requirement for NTLMv2 SSO: To enable NTLMv2 SSO in build 6211 and above, you have to manually download
Adding a requestor to multiple sites
Hi, I am looking for an answer, we have serveral sites, NSW, QLD, SA, WA etc...to segment our business. I have a requirement to add a requestor that is in the NSW site to see the QLD site requests. I have tried to create a 'custom view' which works, but is only visible to technicians, I need it to be visble to requestors, and I have also tried creating a custom report, to which the NSW requestor can click on the link in the report to see a QLD request, but I recieve the 'not in scope' message.
Does Endpoint Central use OpenSSL 3.X.X Branch?
Hello, Do any of the components of Endpoint central use the OpenSSL 3.X.X branch? With the pending release of a critical vulnerability in this branch, I would like to know if we need to be concerned at this time. https://mta.openssl.org/pipermail/openssl-announce/2022-October/000238.html
new release Version 12.1 (12123) !?
Hi, Version 12.1 (12123) of PMP was released on October 27. This version has been marked as a HOTFIX, but no information is available about what has been fixed and I have not received an announcement. Advise, please!
Solution view tracking
Hello - Private solutions for IT are important to promote. I would like a mechanism to promote to specific support groups for required reading with a section of the UI showing who has and who has not viewed the title. Similar to a read receipt in email.
Upgrade from 13... to 14...
In looking at the Service Pack page, I'm noticing that the upgrade path this time around seems a little different. Typically, if we are wanting to upgrade from one major number version to the latest version of the next major number version, we have to
Next Page