Incoming Mail initial set up not working
Hello everyone, I am setting up SD+ for the first time and am trying to set up incoming mail settings. I have gone through the OAuth settings for O365, and set up as EWS. When I click on save, the pop up has me log into the O365 portal. The problem I
Request REST API
Hi guys, Can we get/update the approval stage & approver in request module via REST API ?
Custom Reports for ServiceDesk Plus - Tracking Request Approvals
As a proactive ManageEngine reseller we were recently contacted by one of our customers who was interested in tracking the Approvals Requests made from requests in ManageEngine ServiceDesk Plus. They were interested in tracking the following information: When the authoriser received the request for approval When it was approved How long it has taken the approver to action the request What is the average time to approve Now the Reports module in ManageEngine ServiceDesk Plus doesn't currently support
Custom query
Hi, I need assistance with building a custom query in EC MSP that queries all assets across all customers for a specific software without having to do specific reports on every single customer. What is need to pull is Customer Name, Name of the server/workstation,
System Slowness
between 8:15 and still happening, incredible system slowness. Talking minutes to load pages. Is there something happening?
Endpoint Central Cloud - Software Distribution - Log Retrieval
Is there a way to retrieve the log files for software deployments without having the user have to allow control? We have several non-domain joined machines (which means I have no unassisted remote access) where some software deployments are failing.
Office 365 Stopped working - OAuth window Blank
The Office 365 email settings were working yesterday morning (new tickets were coming in via email). It then stopped being able to communicate to the Office 365 portal. No settings have been changed on either end. When I try to fetch incoming mail, I
Control app notifications on your device using Mobile Device Manager Plus!
Instead of constantly sifting through multiple notifications, select which apps send notifications and which ones don't. Mobile Device Manager Plus now supports controlling App Notification settings for iOS and macOS via profiles. These settings allow
Masterclass 2022, Season 2 - Episode 5: Explore the latest features in ServiceDesk Plus Cloud (December 14)
Dear Customers, The fifth and final episode of the Masterclass series 2022 is just around the corner! In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the past six months. We'll cover
Upgraded build 13009 - 14006, filter and sorting issues.
Hello, We have recently upgraded our ServiceDesk Plus from build 13009 to 14006. Maybe we shouldn't skip so many versions but what's done is done. We've noticed that filters in Request menu, both published and private, disappeared. Should we add a filter
Remove Double Spacing
Hi, I'm trying to create a script to remove any double spacing from a specific field when a user submits a form . I have tried .trim() but doesnt seem to work. Any help appreciated. var inTRIM=$CS.getValue("WorkOrder_Fields_301_UDF_CHAR18").trim();
Google fixes a zero-day vulnerability in its Chrome 108.0.5359.94/.95 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.94/.95 for Windows and 108.0.5359.94 for Mac and Linux. This update comes with 1 security fix for the reported zero-day vulnerability. The details of the vulnerability fixed are mentioned
Google fixes a zero-day vulnerability in its Chrome 108.0.5359.94/.95 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.94/.95 for Windows and 108.0.5359.94 for Mac and Linux. This update comes with 1 security fix for the reported zero-day vulnerability. The details of the vulnerability fixed are mentioned
Google fixes a zero-day vulnerability in its Chrome 108.0.5359.94/.95 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 108.0.5359.94/.95 for Windows and 108.0.5359.94 for Mac and Linux. This update comes with 1 security fix for the reported zero-day vulnerability. The details of the vulnerability fixed are mentioned
Mark an account as inactive
Hi Team, How can I mark an account as inactive? I mean, not delete, but not allowed any movements associated to that account. Thanks in advance btw, when i mark it and click delete, the app tells me this is in use... Mike Diamond
Insert Solution in Reply
Hi, We usually have an PDF file att. to our Solutions, and it would be great if att. files would be attateched to the Reply when using the new function "Insert Solution" in the Reply E-mail!
how to update/upgrade macOs
when i try to patch my mac i must enter local admin credtionals i know that in JAMF it was realised by scripts (in attach) how to update/upgrade macOs using patch mngnt without entering local admin credtionals or may be u have work script like this
SSL certificate
Is it possible to use our own certificate for SSL?
[End of Support] 32-bit version of the Endpoint DLP Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Endpoint DLP Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending support
Immediate 'First Response' breaches when requesters re-open aged requests
Hello, While certainly not a bug, I'm looking for ideas to solve this particular issue (currently on OnPrem v12 but soon to upgrade to v13): A request is received. It has a target first response time of 4 hours. The first response target date & time is
[End of Support] 32-bit version of the Vulnerability Manager Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Vulnerability Manager Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending
GINA resets locked screen wallpaper
We have a locked screen wallpaper that is deployed to all computers. When the GINA is installed, locked screen is reset to the Windows 10 default images. Is there anything I can do to prevent this from happening?
[End of Support] 32-bit version of the Patch Manager Plus server is reaching EoS
Hello folks, This forum post is to announce the End of Support for the 32-bit version of the Patch Manager Plus server. To enhance the performance and security of the servers and streamline the agent-server communication workflow, we're ending support
[Infographic] Interested in learning more about the trends and challenges in digital transformation? Jump in!
No matter the year, season, month, or day, network downtime, data loss, and a lack of visibility over your network can make you feel stressed. To combat these IT issues, we came up with a fun yet promising initiative: the Halloween quiz! We shared this
Technician's Accessing Requesting User Help Desk View when Submitting Their Own Help Desk Tickets
Hi, I am hoping someone can provide some insight on how to configure for the following use case: The technicians at my organization are also requestors of tickets. That is, they may be assigned as the technician to various ticket types (ex. IT team recieving
Multiple Domains (AAD and/or AD)
Is there a way to import users from 2 different Active Directory or Azure Active Directory? For example, I want to import all of our users from Company "A" and Company "B" both are in different Tenants. We are able to do this with our current on-prem
Configuring HA with MSSQL
Hi, I am trying to configure HA in my new PMP environment. PMP works find as a standalone. Below is what I am done and where I am stuck. - Install PMP in secondary mode on a second server - Generate and install SSL certificate on secondary server - Configure
VNC Configuration
Hi, How do I configure VNC in PMP? when I try to login in resource the window close. In the resource I have a VNC Server installed with settings VNC Password, but i can't established the connection. what configuration I have to apply in PMP and resource?
Change Planning Checklist
Is there a way to pre-populate an actual checklist in the checklist field for change planning? Or better yet, make the checklist a series of yes/no questions?
How to remove the Site and Asset field from the below Template
Dear Team, How can we remove the Asset and Site fields in the form designer for the Requester View ?
Report Usage Sorry, unable to execute the report, as a report generation for this login is already running.
Hi all, im trying to run a number of reports and im getting the following error. It has been like this for over an hour. I have logged off and also rebooted my client, still the same issue. I'm guessing there must be a process running server side. Any ideas Thanks in advance
Change asset status from a ticket
Good day, Is there any way to change the status of an asset when you create a request or a CR? When a technician review a ticket, maybe he will need to change the asset status as "In repair" or "Expired" (If a PC or laptop can't be fixed). Or when we
read mails from members of group or role with deluge
hello, is possible to get a email list from all members of a group with scripting? In example: group field is: helpdesk script deluge (imagine): helpdeskMailList = requestObj.get("group").get("mails")
[SDF-98513] Reply all and BCC in next release?
In looking at the next release of SDP. I see there is Reply All option in request conversation and description sections I hope this means that there are additional changes in the way SDP currently works. Currently, if there are CC'd recipients in the
Same user in different ESM instances
Hello, Hope you are doing well. Can you please share the configuration steps to arrange a user who is end user for Instance 1 whereas same user is technician in Instance 2. At present, it has been noticed when a user login he can see dashboard with Instance
How to create a widget
Hello I need a dashboard widget that shows me the components and their count in bars How can I make it?
802.1x support
Is there a product that supports 802.1x authentication support and MAC address authentication like a radius server?
Problem with Tenable IO integration
Hi When entering the keys and clicking save we just "oops something went wrong"
request "Need more information" for approvals
Dears, any update about the below feature and when will be release ? and what's options will include this this option it's taken very long time and still under implementation
Migrating PMP to new server
Hi, I am currently running PMP with SQL Express as its backend database. I will be decommissioning the current server soon and want to migrate to an upgraded Windows server using SQL 2016 (not express) as the backend database. I will also be implementing
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