Notify group when request has been approved
How can I set up either a notification or a business rule that notifies the support group about the request being approved? I've been checking all over and the support group does not get notified when a request has been approved/rejected. It seems like
How to display currently logged in users
We are running SD Plus - 7.5.0 Build 7507. Is there a way to show who is currently logged into the system? Also, can we audit who logs in, for how long they are in the system, etc. Thanks Jon
Unable to use reply-to email on cloud SDP
Hi All, I had setup everything correctly following the steps, my email had been verified. But when i use the reply function inside my application, it prompt me error. Can advise what else i could do ? Error while processing the request! javax.mail.MessagingException:
Query to get Timespent on Request for particular group
DB: PGSQL Version: 8107 OUTPUT: select wof.UDF_CHAR19 AS "SSTF Number", org.name as "Account" , rc.workorderid as "Request ID", wo.title as "Subject", longtodate(wo.createdtime), qd.queuename AS "Group", std.STATUSNAME AS "Request Status" , TO_CHAR((sum(rc.MM2COMPLETEREQUEST)/1000
PMP Password Reset on AS/400
Is this still supported? I am testing the product with our iSeries platform. The functionality to connect to the AS/400 seems to work fine because it uses telnet. However, when attempting remote password reset it seems to be attempting to use ssh and
Query to get Request Details with Group change info and Technician Timespent info
Build: 10609 Database: MSSQL OUTPUT : SELECT "wo"."WORKORDERID" AS "Request ID", LONGTODATE("wo"."CREATEDTIME") AS "Created Time", LONGTODATE("wo"."RESOLVEDTIME") AS "Resolved Time", "cri"."FIRST_NAME" AS "Created By", "aau"."FIRST_NAME" AS "Requester",
Reset Views on Solutions
Currently, it's only possible to reset Likes/Dislikes on Solutions however our users rarely if ever go to the effort of hitting Like or Dislike. We need a way to reset views on one, some or all solutions. It's the only way we can tell what solutions are
Computer that remove from console
maybe computers that remove from console after not contacted for several month by the policy settings will come back when they are contacted as waiting for aproval
More computer details
hi it will be good if i will have posible to find computer and have more details like manufacture, model and serial number ?
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
[Free webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
"Unparseable date" error message when attempting to edit a Solution. - 14103
We have upgraded our Test enviroment to V14103 recently and while doing tests we found what appears to be a bug. (we have an ON PREMISES instalation) when editing any solution and trying to save it, we get the following error: the changes made to the
Variable in alert email subject
I've created an alert to email me when a user is locked out - pretty easy. What I would like to do, however, is to add the following to the email subject: - username of the user who was locked - name (displayname or lastname and firstname) of the user
[SDF-56911] Bulk upload linking requester via custom additional field
Hi, I am looking to bulk upload requests. I am running into issues when I try to upload on behalf of a specific User if more than one user has the same display name. Would it be possible to link a custom field which holds their staff number to the requester
Search Projects by Additional Fields
We have 2 Project Additional Fields, a "Pick List" with a UDF_CHAR1 Field Key and a "Multi-Select" with a UDF_CHAR2 Field Key. In a custom view in the Projects module I can search by the "Pick List" field under "Additional Fields" but I can't search by
Custom trigger for changing issue status
We'd like to change issue status as a custom trigger if an issue has a given status. As far as I can tell "Field update" is available for business rules, but not available as a simple solution for "Custom Trigger", which is what we need. However it seems
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Patch Tuesday January 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-01 Security Only Quality Update for Windows Server 2008 Systems (KB5022353) (ESU) 2023-01 Security Only Quality Update for Windows
Add custom icons to Chart
How can I create a dashboard with icons such as following
Pre-Release : Default site - "Base Site" for ServiceDesk Plus Cloud
Dear Users, We are working on the release of adding "Base Site" as default under the site configurations and below are brief details on this feature, functionality and behavior changes. Site - Organizations may have several branches or sites, distributed
Warehouse Management System in SDP
Good Day I have just read the article about Warehouse Management System in this Forum. I was wondering if something like this is to come to Service Desk plus. We have a small warehouse as well with different cables and spare parts for our computer etc.
OS Deployment error
When creating a new image and selecting Fetch Partition Details I am now getting a access denied error. Credentials are good.
More granular control of "Can view technician's cost per hour"
Recently released was the ability to prevent technicians from seeing everyone's Cost Per Hour unless they are an Admin in SDP. I would think for most companies that who can view CPH has nothing to do with which technicians are Admins. Just because a technician
IT analytics in 90 seconds: Curb application downtime costs with ease
Per TechChannel's Cost of Enterprise Downtime report, unplanned downtime costs $300,000 per hour on average. Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities. If you're not already using Analytics
IT analytics in 90 seconds: Curb application downtime costs with ease
Per TechChannel's Cost of Enterprise Downtime report, unplanned downtime costs $300,000 per hour on average. Effectively predict equipment failure to curb downtime costs with Analytics Plus' AI-enriched capabilities. If you're not already using Analytics
Service Desk Plus Cloud - Aged Tickets
Provide a bar or line chart showing total open aged tickets by month.
Service Desk Plus cloud - ticket Severity
Could a ticket Severity drop-down field be added, that allows that allows assignment of the assessed severity of each logged incident? Also to allow row formatting. It is similar to Priority, less so Category. You could have a high priority incident with
ManageEngine named a 2022 Gartner® Peer Insights™ Customers’ Choice for Application Performance Monitoring and Observability!
We are excited to announce that ManageEngine has been recognized as a Customers' Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’: Application Performance Monitoring and Observability report for the fourth time in a row. Gartner Peer Insights
Blank Screen on MFA Endpoint login
Hi All We are in the process of evaluating ADSelfService Plus and have run into an issue with enabling MFA on endpoints. These are all Windows units. On Windows Server 2016 and less, the process works fine, With MFA enabled on Server 2019 or above,
Upcoming Release : Custom Modules, Kanban for Projects, Change and Release Enhancements
Dear Users, We are gearing up for the next release with Custom Modules, Kanban for Projects, Change and Release Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details : Custom Modules Administrators can create and design modules from
AD Audit Plus migrate to MS SQL
Hello! I try to transfer the database to MSSQL, but every time I get an error: [SYSERR]|[INFO]|[36]: java.sql.SQLException: Cannot find the symmetric key 'ZOHO_SYMM_KEY', because it does not exist or you do not have permission.| The rights of the sql
Query to get Status change and time spent on each status per request
Build: 8121 Database: MSSQL OUTPUT : select wo.workorderid "id", max(sd.statusname) "status", case when sum(wsi.timespent) = '0' then cast(sum(wsi.timespent) as varchar) else concat(FLOOR(sum(wsi.timespent)/60), ' hours ', sum(wsi.timespent)%60, ' minutes')
Migrate SDP to new Active Directory domain
In a few months' time I have to move our SDP server into a new Active Directory domain. This is part of a project to merge 3 existing Active Directories into a new one. The existing domains already exist in SDP, as there are trusts in place, and users can login from all domains. Users will be moved into the new AD domain using a phased approach (department at a time) and a new naming convention will be adopted for user names, so we will be migrating SID histories. At some point in the near future
new admin had problem with ManageEngine_PasswordManager_Pro_11300_11301_to_12000.ppm
We have password maanger pro installed on a centos 7 vm. I have never worked with it before, but personnel changeover meant that I received an email from my boss describing CVE-2022-47523 and that I needed to upgrade to latest version. I found that we
OAuth 2.0
I upgraded to version 12.2 (12211) to utilize SMTP OAuth 2.0. Is there documentation in regard to configuring OAuth within PMP? I used the documentation for ServiceDesk Plus as a guideline and I believe I have it configured properly but I don't see a
Renew SSL certificates used by Managen Engine Agents on Windows Computers
the computers on the network recently underwent a pentest and the results found that server windows-based computers which had Manage Engine Agent installed on them had certificates that had expired. The agents were using expired certificates. How do i
How to change account to use windows auth from SQL auth?
HI, Must be missing something but when I try to change the SDP account to use a windows auth account it is greyed out. How do I get the connection to use a AD windows auth account? Thanks!
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