Lost admin privileges after upgrade
Just updated AD Self Service and now when I login, it looks like I'm a regular user instead of an admin. Before upgrade, when I logged in, I'd get the admin functionality.
ADSelfService Plus' build 6216 now released with enhancements.
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6216. Enhancements: The jQuery UI used in the product has been updated from version 1.10.0 to 1.13.2. Terms and conditions for the usage of third-party products in ADSelfService
Query to get Request details with product/last escalated tech /time spent Information
Version : 11027 DB : Postgres OUTPUT: SELECT wo.WORKORDERID AS "Request ID", longtodate(wo.createdtime) as "Created Time", aau.FIRST_NAME AS "Requester", AaaContactInfo.EMAILID AS "Requester Email", comp.COMPONENTNAME AS "Product", std.STATUSNAME AS "Request
No Local Authentication Option
When I attempt to login as a local administrator I am not given a dropdown as shown in your YouTube video on How to reset administrator password in ServiceDesk Plus. (manageengine.com). I have run the query on our SQL DB but it has not changed anything.
Technicians not seeing all incidents
Hello, We have Technicians set up in Groups. All the Incident Templates have Requester enabled. Is there a way to keep the Technician and Templates in their groups, but allow them to be Requesters for all the incidents? Thanks.
pop up message
hi, I have the message "“Email has been sent to Direct manager for approval “ and I want SDP pop-up message showing before submitting the request to inform the request about this message, how can do it, please. BR,
Search Open Tickets for Specific User
Hallo, i am looking for a Method to quickly search for all Open Tickets for a User i can Specify in the Search. like wehn i Open an Ticket from Mr Miller, i can see on the right side of the Ticket, how many Tickets he has open. I can klick on that to
Unable to install PAM360 as a service
Hi I have been trying to install PAM but after install the service doesn't start and an error captioned failed to start as a service is generated. What might be the probable cause? Attached is the logs folder. Kind regards & Thanks.
Query to get Asset Harddisk and software Information
Version : 13000 DB :MSSQL OUTPUT : SELECT MAX("workstation"."WORKSTATIONNAME") AS "Machine Name", MAX("ad"."ORG_NAME") AS "Account", MAX("resource"."ACQUISITIONDATE") AS "Acquisition Date", MAX("resFields"."UDF_CHAR6") AS "Asset Description", MAX("state"."DISPLAYSTATE")
SSL Import
Our team is currently experiencing issue when attempting to import a SSL updated cert. Our CA vendor is Go Daddy. The error message we keep receiving is this Thank you for your help!
Copy request
How can a user create a copy of a request?
Proper update procedure for Log360 and add-ons
We are using Log360 with several add-on products that were installed using the Log360-specific versions of the applications. I noticed that when attempting to install a service pack for Log360 there was a statement about updating EventLog Analyzer.
How to export raw log from log 360
Dear All I used Log360 to keep log from ASA firewall, but how to I export RAW log to excel file format Thank you for your support
Security Advisory - Log360 versions 5228 and below.
We have addressed a recently discovered authentication bypass vulnerability affecting the REST API URLs in Log360. This article provides more information on the issue and how to resolve it. What is the issue? An authentication bypass vulnerability affecting
File Attachment in announcements section
Hi, Is there any way I can attach the file in the announcements?
TLS 1.0 is still showing up on port 8027 on our server
our security scan is showing that port 1.0 is still available on port 8027. We have the Registry entry to shut this down on the system in SCHANNEL. however it still seems to be available on the above port that is used. is there a way of shutting down.
Search for a user, Remote Control directly to their session. Change from one session to another directly from the Screen share.
Hi there, It would be really helpful for those who have lots of multi session users to be able to easily search for a username (from the menu?), then be given the option to connect into the specific session that they are active in at the point of search.
Custom Report - Asset Depreciation?
Hi there, I'm attempting to make a new custom report that would pull info similar to what's shown in the provided "Assets depreciated by 50 percent or below" report, but adding on fields for "Assigned To" and "Serial Number", but I'm unable to seem to
Looking for query for Account Details after 10.6
Recently switching from 10.5 to 10.6, some custom PowerBI reports stopped working seemingly due to database changes. Connecting with ODBC, I can see that while the accountci table used to be tied to the accountdefinition table by the ciid value on each,
Reply button missing in client portal
Hi, We are experiencing a problem with client portal. When a client creates a request by sending in a email and then logs in to the client portal and opens the newly created request he/she has the option to reply on the original request. But when a client creates a request by filling in a form in the client portal, and opens the newly created request he/she does not have the option to reply. (They still have the option to add notes) Im wondering if this is a feature or a bug ;) Regards, Arjen
Notification email, send to account manager as well as requestor
Dear ME Team, We need our account manager to receive notifications with the tickets that we raised to the customers. Could you please advise how to do that. The scenario that we are expecting, once the service desk team receive or log an ticket, the internal
Upgrade to 14 Problem
When I upgrade 13000 to 14104 this Error shows on Updatemanager: "change Backup schedule password..." when I'll Login to service 13 and change the backup password, error shows" Unable to change setting...!
How to disable "Technicians reply to request" changes
Hello, With the recent changes in 14101: When a technician responds to a ticket via outlook, the response comes in to servicedesk in a way that prevents responding from other technicians. Example: Say I (a technician in Servicedesk who works as a DBA)
Manage Engine Support getting worse?
We own about 7 different Manage Engine products. We are mostly happy with them, but has anyone else noticed support getting worse recently? I've opened numerous tickets for different products over the past few months, and many of them just disappear into
Next Release : CMDB Business view and Asset Loan
Dear Users, We are planning for the next release "CMDB Business view and Asset Loan" and below are more details on the same : CMDB Business View The UI of CMDB Relationship map is enhanced with a new set of icons. Furthermore, relationship maps can now be saved and viewed later as CMDB Business Views. Business Views present a summary of the relationship between various CIs, along with their critical data such as details, associated requests, changes, problems, releases, and CI distribution at a
How to trigger custom scripts from ADManager Plus?
You can run scripts to perform any custom actions, as per your organization's needs, as a follow up to any Active Directory management operation performed using ADManager Plus. For example, if you want a team's manager to be notified every time an employee
question about technician's permissions in new user template
in a new user template, is it possible to make this option disappear? the field is a "member of" field, a group selection field.
Upgrade path
Hello, We inherited this ADManager Plus system in our environment. Currently its on version 6.3 (Build 6310). Its also running on Windows 2008 R2 Standard :(. We are told we need to get to version 7122. What is the recommended route? Do we take mini upgrades
[SDF-104792] Using Deluge Functions on Custom Menus
Hi Team, it would be great to use deluge functions on Custom Menus, as this is the ME script language. Since you have deluge on SDP, Custom Menus never had the possibility to execute them, still needing python scripts, class files or HTML pages. Thanks.
Request ability for our Support Team to create tickets in PitStop
Hello, I am the Support Manager and I have 5 technicians that I supervise. I want them to have the ability to create tickets in PitStop. gillilal@bloomington.in.gov dehartc@bloomington.in.gov stephen.hudson@bloomington.in.gov jeremiah.junken@bloomington.in.gov
Troubleshooting SDP not starting all the way
I have been reading performance turning guides for SDP, PGSQL, and JVM to get SDP to start faster... it was taking almost 5 minutes. I got it down to under 3 minutes but now run.bat never finishes; the batch file just hangs. If I log off the ticket system
SLA to assign Technician
Hi all, Is there a way to set SLA to assign technician to created ticket? Since currently we only set the SLA for response time & resolution time only. Please assist if you have any idea on this. Thank you.
Tasks - Autofill Task Start Date from Parent Request Start Date Field
Is there any way to pull a field from a parent Request and autofill that into a Task? Example: Request Field (Start Date) autofill into Task Start Date. Thanks!
preventive maintenance tasks
after upgrading to latest version, preventive maintenance tasks have dissapeared: https://help.servicedeskplus.com/configurations/helpdesk/preventive_maintenance.html i am running version 14.1 Build 14104
Request reset on ESM instance
Hi Team, As it is possible to reset request IDs on a single instance of SDP, having more than one instance on an ESM configuration, is it possible to reset request tickets on just one of the instances?
Captcha not visible ---- no image
https://pitstop.manageengine.com/portal/en/community/topic/captcha-generation similiar to this issue but not really. Is there anything in the browser setting that can prevent the captcha from appearing?
Split Categories, Sub-Categories, Items in to 2 tabs "Active" and "Inactive"
When we no longer need a set of categories or items and disable them "Because they can't be deleted due to being used in tickets, tasks, problems etc" they can clutter up and cause confusion with the currently active ones. If there was a way to separate
[SDF-60386] Work Log Column
This was posted 6+ years ago and I was just wondering if there was ever a change to make worklog appear on the requests page under add/remove columns. This would greatly help me. --------------------------------------------------------------------------------------------------------------------------------
OAuth Authentication for Mail Server
Hi, I set the mail settings and click save. The Office 365 login window opens and when I want to login it redirects me to the service desk login page. 1.Step: 2.Step: also When I go to the local address "https://....../servlet/OauthServlet" the following
Notify Requester when notes are added
Is there any update on this? I would like to notify them when I add a note to their ticket. Thanks, Tasha
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