Endpoint Central Agent Removal from Single PC
I have a single PC that is having problems with Remote Control. I have tried to uninstall the agent through Agent > Computers > Uninstall Agent. Which fails with "An SSL Error Occurred". Agent shows as online, but basically cannot do anything with this
Mail fetching acquiring some target folders
Hi Team, As I know, now the mail fetching in SDP just acquires the inbox. But in some scenarios users want that mail fetching can acquire the target folders according to our configuration. And another itsm system can already do this, eg otrs.
[SDF-83883] Zia intelligent robot dialogue language increase plan
我认为SDP是一个很好的ITSM工具，尤其是内置机器人，可以释放大量的人力。但是，Zia仅支持英语。是否有计划添加 Zia 以支持多种语言。
Change Workflow Process
Dear Support, We need your support to configure the below process in change management
How to trigger custom scripts from ADManager Plus?
Please hep
Workflow, allow requester to ask for OU removal/creation
Hello, I would like to allow requesters to ask for OU deletion or creation. However the actions that can be associated to requesters roles are only related to user, group, computer, contact, and folder permissions. I don't see any option related to OU.
Can't get HA to activate
Followed the documentation and everytime I enter the info for HA it tells me the credentials are incorrect, however I've used the same account on both sides and the password works. I even made a new service account and tried it but then it says the same
Error on Import to AD from CSV
Hi When I do a bulk import from a CSV file to Active Directory I get the following error: Successfully Updated the UserSetting Values for Custom Attributes : Error In Setting Attributes, The specified directory service attribute or value does not exist - Error Code : 8007200a I have checked all of the fields and I am sure they match up. Furthermore it would appear all of the imported information is correctly populated. the logs is: [09:31:34:172]|[01-03-2017]|[ADMangLogger]|[INFO]|[4787]: FcUserCreation
error when creating mailbox 365 per template
Hi, When creating a user AD and 365 per template until yesterday everything worked correctly, but today I get this error: "Error al crear el usuario de Office 365. You must call the Connect-MsolService cmdlet before calling any other cmdlets" to what may be due, thank you Regards,
Can Endpoint Central check a Registry Value DATA (not Value NAME) in software package pre-deployment checks?
I have this problem in Endpoint Central (Server version 10.1.2228.20): I need to create a software package (for EXE) where, in Pre-Deployment phase, it checks the Value Data of a Value Name (EC-Pre.jpg attachment) Actually i can't see this option in Pre-Deployment,
Importing a SSL certificate from a local CA fails at "Building certificate chain"
I'm trying to import a self generated cert from a CA i created. and its failing at "Building certificate chain" the CA keys are on the server that is running SDP. This instance of SDP is integrated with endpoint central, so I dont know if that has anything
Lost access to the portal through the browser
Greetings I ask for help in solving the problem with access to the ServiceDesk portal through a browser On February 17, 2023 at 13:30, a scheduled installation of updates on the server was carried out, followed by a restart After that, the ServiceDesk
Error while adding request via mail!
com.manageengine.servicedesk.mailutils.MailException: Error while adding request via mail at-com.manageengine.servicedesk.mailutils.RequestMailHandler.handleMailExceptionForAPICall(RequestMailHandler.java:1334) at com.manageengine.servicedesk.mailutils.RequestMailHandler.processRequestAddition(RequestMailHandler.java:1301)
All Reports return JRException: javax.imageio.IIOException: Unsupported Image Type
Hey all New install of ServiceDesk Plus version 14.0 Build 14006 installed on Windows Server 2016 Standard All reports return the error: Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to
New 10.1.2228.20+ Agent is an .EXE, and I need updated instructions for deploying by GPO.
New 10.1.2228.20+ Agent is an EXE, and I need updated instructions for deploying by GPO. Is there an updated FAQ/KB/Document for deploying the new, cleaner .EXE Agent with GPO Startup Script? The documents I found on your website reference the old MSI
Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 22]
Dear Customers, We are excited to invite you and your team to the first season of this year's ServiceDesk Plus masterclass series. In the first episode, we will be discussing how organizations can maximize their service uptime with efficient incident
Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 23]
Hi there, We are excited to invite you and your team to the first season of this year's ServiceDesk Plus masterclass series. In the first episode, we will be discussing how organizations can maximize their service uptime with efficient incident management
Cannot scroll up in the web shortcuts page
On an device with a the Manage Engine software to open a url via web shortcuts. The problem is now that we can't scroll up because than the page will refresh. But in chrome, pages at this url are scrollable. Please see the attached video Here's my web
Getting OAUTH2 to work with ServiceDesk Plus
Trying to get ServiceDesk to work with SMTPS on OAUTH2 but it keeps on throwing me this error. Anyone have any idea? Google searches are hitting dead ends.
Include service request resource fields in email template
We're using SDP 11128. We are wanting to use resource fields in an email template. When I use $ those fields don't show up. Is this just not possible? Thanks.
Hide subject in web form ticket submission and add custom fields to generate subject line
Background: We generally have a lot of install requests on a day to day basis. I am streamlining this process as much as possible. Problem I am currently having is the inconsistent naming we are getting from our ticket submissions from these installs
[Analytics Plus webinar] 5 simple ways to implement cloud cost optimization
Hey folks, We're happy to bring you our latest webinar on 5 ways to implement cloud cost optimization. Date and time: March 07, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To navigate the current economic landscape, IT leaders are pressed
[Analytics Plus webinar] 5 simple ways to implement cloud cost optimization
Hey folks, We're happy to bring you our latest webinar on 5 ways to implement cloud cost optimization. Date and time: March 07, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To navigate the current economic landscape, IT leaders are pressed
[Free webinar] 5 simple ways to implement cloud cost optimization
Hey folks, We're happy to bring you our latest webinar on 5 ways to implement cloud cost optimization. Date and time: March 07, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To navigate the current economic landscape, IT leaders are pressed
[SD-99567] SDP 12000 - Product Tour images
So I've just installed SDP 12000 into test today and I wanted to check out the Product Tour feature. What immediately stood out to me is that if I insert an image into a step, then when I preview the product tour that image invariably looks bad. At first
Creating reports for department request summary
I am seeking help in creating a weekly email report PDF that offers a summary of all service request submitted per department. Trying to create these via the custom report wizard seems to constantly return blank.
Create a Group: First select devices and then select interfaces/tunnels/VLANs
Hi, It will be great if the above option is enable in OpManager product under Groups. I want to select few of the devices based on condition then add few interfaces/tunnels/VLANs form those selected devices in a Group. Please enable that option in OPM.
Unable to resize of font of Business views Level name
Hi Team, We are unable to change or modify the font size of Business Views "Level Name". Please check and let us the how we can do that. Thanks Mostafiz
Adding new Remote Office in Endpoint Central
Hi everyone, Do i need a domain trust between two domains if i create a distribution server to a remote office located on a different domain than endpoint central? Or only need to open port 8383 on the firewall between endpoint central and DS? Best Regards,
"Send notification to group technician(s) when a request in this group is updated." doesn't notify
I've added a technician to the "Send notification to group technician(s) when a request in this group is updated." function under a Support Group. But they recieve no notifications on incoming e-mails nor status changes etc. What is the criteria for counting
ServiceDesk Plus MSP - version 14 - Build - 14001 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14 - Build - 14001. Releasing Account specific Outgoing Mail server configuration, Site 24*7 Integration and more... Please refer to the Migration path and the read me available
is there a fix for CVE-2022-42889 on Endpoint protection
is there a fix for this: C:\Program Files\DesktopCentral_Server\Patch\ManageEngine_Desktop_Central-10.0.0-SP-2119.10\SERVER\lib\commons-text-1.8.jar our system is currently on version 10.1.2228.20 Thanks
Problem generating report with new filter attribute
Hi Since AdManager Plus use reports for the user password expiry only with default password policy and not based on Password Setting Container policy, i tried to use the attribute "msDS-UserPasswordExpiryTimeComputed" with the real password expiry date
Change "Default Request" name and description!
Why we cannot Change "Default Request" name and description yet on last SDP version!?
Removing old versions of Apache Log4j from AnalyticsPlus build 5210
Hello, I am working on remediating old versions of Apache Log4j from my company’s AnalyticsPlus installations. We have upgraded AnalyticsPlus over time from build 4600 to 5210 over about 13 upgrade steps. In our install directory we then have about 13
Google Chrome not resolving url
Good Day, Chrome all of a sudden stopped resolving the internal url for our service desk. I recently upgraded to Windows 11 so I thought maybe that caused it. I also tried on the server itself and it does not work with Chrome. I then patched to the latest
PAM Masterclass training series 2023: Episode 1 - Onboard and manage all your privileged users and accounts under one roof (February 23)
Hello! We are excited to let you know that our PAM Masterclass training series is back for season two! Sign up for this free, exclusive product training series to make the most out of ManageEngine's PAM solutions. In the first episode, we will extensively
Call external API using custom script
Hi, I need to get some information from third-party application API when create new SDP request. Is there any solution for this?
Automated patch deployment issues
So I have defined an automatic deployment to test with and no matter what I have done the updates/patches are being pushed out even though I have a deployment schedule defined. I dont believe I missed anything within the configuration, but some insight
Change Closure Rules
Can the change Closure Code be added to the Change Closure Rules so it is required for closing?
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