My EventLog Analyzer often failed
Hello. I have virtual Ubuntu 22.04 (ESXI). I installed EventLog Analyzer Server and ran it. The first-time server doesn't install like the service, but after manual installation, all went well. I run the service and logged in through my browser correctly.
Support Issues
I'm submitting this as a discussion as I haven't found a better way to complain about this issue. I will start off by saying that you guys have a great product and it functions great most of the time. When I have issues is when the big glaring beast rears
Patches still with status "Yet to be downloaded" after several weeks
Hi, How do I diagnose the patch status "Yet to be downloaded" even though it has been approved for several weeks and I have systems with the patch(es) missing. Also the patches aren't superceded. Thanks,
Script to import certificate
Hello, Is it possible to create a script to import the certificates to the patch manager and automate it? Regards
Cancel a currently running software deployment
Will moving it to the trash and deleting it stop the current installation?
How to Bulk Reassign Tickets
I created a new Support Group and moved existing technicians from the old group to the new one. How do I bulk update all their existing tickets to their new support group?
Minimum characters in the "Resolution" tab.
Hi Team, Sometimes when an incident is answered as "solved", however more context of the solution that was given is necessary. We have added some previous sentences for the technician to fill in, but we have seen that by putting those words, it is no
Show Errors for Additional Field Pick-list Items
Whenever I am creating an additional field of pick-list items, I always bulk add them. But sometimes I receive an error message and cannot figure out what the system wants me to change. If I bulk add 100 items, I would like an error to tell me, for example,
Endpoint Central on Prem with SDP Cloud
What data is pushed between Endpoint Central on-prem and SDP cloud?
Unknown Error. Code : -2145116137
We are getting error Unknown Error. Code : -2145116137 while updating patch on server. Below are the details: Error Details : Unknown Error. Code : -2145116137 Patch ID : 34364 Patch Name : Windows10.0-kb5012170-x64-2019.msu Patch Description : 2022-08
Access Control Broken
I have been struggling to reconfigure our PMP software for users that belong to groups and assign access control to these groups, but nothing ever saves. How do I save the settings in this product? It shouldn't be this difficult when I click "Save & Activate"
How To Reset default guest password before applying license
Dear Technician, Need Help after upgrade application Servicedesk Plus Manage Engine to ver. 14.1, i cant inject license. the command said i must : Reset default guest password before applying license how to step to reset default guest? Many Thanks
Our SAML login suddenly stopped working.
Hi, We would like to get some help to read the logs and see the images below, maybe we're just missing something? I don't recall seeing additional fields in earlier version (13...) but it has worked for a while since latest update. Yesterday SAML login
ManageEngine Supportcenter Plus version 14 - Build - 14001 Released
Dear Users, Greetings for the day. We released ManageEngine SupportCenter Plus version 14.0 - Build - 14001. Please refer to the Migration path and the read me available to upgrade your SCP instance. Following is the support policy of Supportcenter Plus
Search function issues
Hi, After doing some upgrades from 12.x -> 14.1 we're having trouble with the search function being a bit unreliable for some users. It seems to be related to languague set on the user profile, but not quite sure exactly as to why - I checked the forums
[SD-34037] Suite Software with multiple Manufacturer
It's a common behavior Suite Software contains Software of multiple Manufacturer. Example: Microsoft XXX Redistributable will be installed / required by many application. Today there is no way to have a Suite Software with Redistributable (Microsoft)
Disable SLA Drop Down when creating new SR
Hi, Is there any way to disable the SLA drop down for SRs. After making any SLA as default to a SR its show when any one try to raise ticket using that SR. But issue is, if the end use click the down arrow and set "select" and submit the request then
Scheduled report
Scheduled report unable to send, returns this error:
How to upgrade Endpoint Central 10.1 to 11
Hi, In this page I can't see service pack for upgrade to Endpoint Central v11. 1. Is there any service pack for upgrade to latest version or no? 2. What should I do to upgrade to v11? 3. Is version 11 of the UEM stable? Thanks
ADSelfService Plus' build 6217 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6217. Issue Fixes: An issue where the Windows Login Agent failed to update while installing it via GPOs has now been fixed. MFA issues in the Windows Login Agent caused
Attachments on requests in Outlook add-in for ServiceDeskPlus
Does the Outlook add-in for ServiceDeskPlus support adding attachments?
Issue with the font formatting
Hello, After some updates on sdpondemand.manageengine.com portal Service, we have a lot of issues, which we didn't have before. Is it possible to personalize the formatting of the text when I reply or create the requests? Today the formatting of the text
How to Find 100% Business Class Flights When Aeroplan Booking?
Hi I am looking to do a flight to Thailand in 2023 from Calgary and I am hoping to use all my areoplan points and fly business class but when I do some test searches in 2022 (can't do searches in 2023 yet) I see tons of flights where you might be only
Replies and forwards on requests not including the latest/previous message
Hi, ManageEngine Team! As of recently, our replies and forwards on requests (Conversations section) are no longer including the previous message/email in the chain - only the original, incoming email/message is included (from ticket creation/description).
Viewing tasks for requesters
Hi, I would just like to ask if there is an available option that will enable the requesters to view the tasks associated to their requests? Thanks! Geraldine Legaspi
Upgrade issue - 12.5.658 to 12.6.005
Hello Team, I am upgrading my simulation environment from 12.5.658 to 12.6.005. this env had 1 central server and 1 probe. We successful upgrade from central server but for probe server we failed with error : "ERROR :: Previous Patch Failed and Configurations
Does Endpoint Central Cloud feed SDP Cloud Asset information?
I'm confused on exactly what the SDP Cloud integration in Endpoint Central Cloud is actually doing. My SDP Cloud instance is still using a probe to gather asset data. I really wish there was two way communication between SDP Cloud and Endpoint Central
[SD-106990] The site field does not exist in the user list
Hello In versions before 14.1, it was possible to search the list of users by site. Why is it not there now? Please add it in the next version. If there is a workaround to solve this need, provide it. SDP v14.1.04 DB: MS SQL Thanks
[Webinar] Learn how to instantly provision users with ADManager Plus
Hello, Join our webinar User provisioning made easy by integrating enterprise applications, you'll discover the ease of user provisioning by integrating all your enterprise applications with ManageEngine ADManager Plus. Register now! Mar 15 at 2 PM AEDT
SLA's running during non-operational hours
Hi, I came into work after the weekend to find two calls breached, one on Sat and one on Sun, both of which are outside our operating hours. Can you please advise how to have SDP+ OD not run the SLA clock when it is outside operating hours?
Move SDP to another server and move DB to another server
We're planning to migrate our SDP from one server to another and also move the SQL DB sitting in another server to a new SQL DB server. Has anyone done a similar exercise and can confirm (or please provide suggestions) if the following will work: Move
Email ID's to Notify
The "Email IDs To Notify" is a very useful feature. However, it does have a major drawback in that a general user is required to know the email addresses whereas a tech can display a list and select the addressees. The ability to display a list of users for selection should be made available to all users of SDP and not just those with tech access
Unable to change\modify the Dashboard Graph\Data duration
Hi, After version update i am unable to edit\modify the Dashboard data time\date range for a Operator user. which was possible in Admin user. In the previous version it was synchronized with admin user. But in the current version it is not synchronized.
Windows Login Screen Re-Appears after Username/Password and no MFA Prompt
After we installed the ADSSP client on some machines. We see an odd behavior. At the logon screen you enter your username and password and enter, and it spins a minute and returns to the Windows logon screen. Instead of going to the MFA prompt. U/P are
Wildcards in custom groups
Hello, I am attempting to add machines to a dynamic custom group. The machine names all start with ProdX- and i want to group the machines into 50 machine groups where ProdX-001 and ProdX-049 are in the same group, ProdX-050 and ProdX-099, Etc. Is there
Custom Report Help - Disabled User group membership
Hello, I am looking for some help in created a custom report that shows security group membership for disabled users. I can see how to do it for specific groups, but it's not apparent to me how to customize it so that it is all security groups for the
[SDF-88494] Add Columns to Associated Changes View in Projects
Good morning, I'm requesting a feature to add columns to the "Associated Changes" view in Projects (screenshot from your demo site below). We are currently able to add columns to the "Associated Requests", but not changes. We are specifically looking
How to Add Static IP Address ranges to OpUtils
Is there a way to add ranges of static IP addresses to IPAM in OpUtils. For some reason I only see DHCP IP addresses. I have several subnets where the a specific portion of range of IP addresses for those subnets are being provided via DHCP then obviously anything outside of the DHCP range are used as static. I would like OpUtils to manage those IP addresses as well instead of just the DHCP addresses which for the most part manage themselves.
Endpoint Central Agent Removal from Single PC
I have a single PC that is having problems with Remote Control. I have tried to uninstall the agent through Agent > Computers > Uninstall Agent. Which fails with "An SSL Error Occurred". Agent shows as online, but basically cannot do anything with this
Mail fetching acquiring some target folders
Hi Team, As I know, now the mail fetching in SDP just acquires the inbox. But in some scenarios users want that mail fetching can acquire the target folders according to our configuration. And another itsm system can already do this, eg otrs.
Next Page