All new request notifications are sent from the main mailbox
Hello! After upgrading from 13010 to 14103, new ticket creation notifications are sent exclusively from the main mailbox. In this case, the answers are already sent from the correct mailbox. Mail config, support@contoso.com main mailbox account, site@contoso.com
Custom Font does not set in ESM Directory!
Custom Font does not set in ESM Directory!
Set Default Fonts for all
Set and force Default Fonts for all users.
JIRA - ServiceDesk Plus MSP Integration requirement Gathering
Dear Users We are working on JIRA + ServiceDesk Plus MSP integration. As our users we would like to understand your requirements and use cases to fine tune the feature. Please share your use cases which you want to address through this integration with an example for better understanding. You can also send an email to our support email -> sdpmsp@manageengine.com with the details. Thanks for your continuous support Santhosh Head Of Quality Assurance and Helpdesk ManageEngine ServiceDesk Plus MSP Team
per-app vpn using OpenVPN
Hello, Will there be a solution to use per-app vpn using the openVPN app or even using just IPSEC or L2TP? Thanks
Tomcat vulnerabilities
Hi there, Endpoint Central shows multiple vulnerabilities in Apache Tomcat (version 8.5.57) in our installation of AD SSP (version 6.1 build 6123). I realize that there several newer releases of AD SSP available, but according to the release notes, Tomcat
RHEL pinned version 7.8 getting patches for 7.9 version
Hi team, Recently we have noticed that linux patches for RHEL 7.9 versions can be deployed on RHEL systems pinned with version 7.8. Normally shouldnt be the case. Is there a known issue about this? Best Regards, Bionid
Technician Custom Field
Hi, I have been adding different additional fields in the templates and now I can see those fields in Analytics Plus, but I have a problem with an additional field that I just added in the technical profiles. I have already synchronized the Help Desk
Correctly handle email forwarded tickets
I often get people emailing me directly, which the forward to the helpdesk. It could save me some time if SD+ had an option to detect forwarded emails and strip out the original sender and make then the requestor.
how to see Configurations applied to a certain computer?
I think I have found this before. this AM a user complained about having an Endpoint Central update and reboot forced on them. I'm trying to research what configuration was just applied as I don't see a recent configuration that applies to them. I think
ManageEngine User Conference, North America, May 2023
Hello folks, We're happy to announce that we're back with our next ManageEngine User Conference in North America. Here are the details: Place: Chicago Date: May 09 - 10, 2023 Place: Toronto Date: May 17 - 18, 2023 Why should you attend? ManageEngine user
Query to get Response dueby time and dueby time change info
Version : 14001 DB : PGSQL OUTPUT: SELECT ti.FIRST_NAME AS "Technician", wo.WORKORDERID AS "Request ID", ad.ORG_NAME AS "Account", longtodate(wo.CREATEDTIME) AS "Created Time", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", ti.FIRST_NAME AS "Technician",
Migration From Microsoft Windows 2016 Server to Linux Ubuntu 20.04 Server.
I need detailed instructions on this migration.
Assign template to request based on incoming email subject
I'd like to assign an incident template to a request based on the subject of the incoming email. Is that possible?
Request module renamed to Tickets
One of my small frustrations with ServiceDesk Plus is that both Requests and Incidents are placed under the Requests module by default. My preference would be to rename the module to Tickets as a better reflection of its purpose. I noticed just today
How to Generate Report in list of Workstations Detected in SDP Asset Management
Please help on how to generate this following information using query in SDP Asset Management. Name Product Type Model Operating System IP Address Asset State User Department Agent Version Logged On User Last Contact Time Agent Installed Time Last Logged
Work Log Field Editing
Is there a way to remove or edit the fields that come up in the work log? We do not need the time taken, start time, end time, other cost, total cost, cost per hour, or owner cost. All we really need is the owner and description fields.
Give technicians access to some reports.
Good day all. I would like to give my fellow technicians access to some reports, but adjusting that from the main role configuration gives them access to all of them or none at all. Is there way to limit the reports they can see? If I enable the access
Request Timer action - Custom Trigger
Hi everyone, I'm currently trying to set up some automation in ServiceDesk to send notification reminders every 15 minutes. I have set up a request Timer action to trigger the notification, but I am only seeing email notification possibilities and it
Move Computer between Custom Groups
Hi team, Is there a script to move a computer from one custom group to another. I want to implement it as a script on the post-deployment of a APD. Best Regards, Bionid
Service Desk Custom Report - Export to CSV missing data
Hello, I have a custom report that I frequently export to CSV for easy manipulation & data analysis. I've run & exported this report many times. Today, when I ran/exported it, the CSV is missing data. The SD report returned 1775 tickets/records, whereas
ServiceDesk Report
I am looking for a query that will show me all workstations with installed software where the software name is "ManageEngine Endpoint Central" or "ManageEngine Desktop Central" and the last time that the workstation checked in. I believe that is "Last
Zyxel eventlog categories
Hello. I configured my Zyxel Zywall USG100 using this manual As a result, It works. Eventlog analyzer grab events and make report. Unfortunately, I see only 3 categories: Notice Information Alerts Other categories are empty. Also, I see a message column
Performance Suggestions
Good afternoon, I have recently began standing up my Log360 server with m365 manager plus, eventlog analyzer, Log360UEBA, Data Security Plus running off the same physical hardware. It has been up for about a week. I purchased a Dell PowerEdge R7255 with
Support deprecation for older versions of Patch Connect Plus
Hello folks, ManageEngine is ending support for Patch Connect Plus versions 90114 and below from May 31, 2023. This is a systematized move that allows us to enhance the workflow and continue providing the latest features and security updates in the product.
The attachement storage limit of Professional Plan?
Dear support, I am using SDP Professional Edition (Help Desk + Asset Management) Cloud editon, and I would like to know what is the file storage size limit for PO's PDF attachment or product image?? I cannot find any info on edition martrix https://www.manageengine.com/products/service-desk/cloud/online-helpdesk-comparison.html
[Free training] Learn how to secure IT from IP conflicts, rogue attacks, and switching issues with OpUtils.
Allocating and managing IP address spaces with homegrown tools is tedious and can often lead to IP conflicts, resulting in a loss of network connectivity and decreased productivity. Another setback of not managing and monitoring your IPs and switch ports
Disable Approvals Tab for a technician on a template
Hi, I have this Template, And I need to write custom script to disable this user from sending approval for this template: what can I do here please
Image Repository - Share path not available
I'm getting an error that shows that the Share path not available, on the repository locations at the remote offices. I can put and pull images from the repositories at the central and remote locations, but I can't push the image from the central server
Endpoint MFA user vs machine
I have separate policies made for domain admins and everyone else. I want to require endpoint MFA logins only for domain admins on any machine with the agent installed. Is this possible? My tests seem to indicate that it's all users or nothing.
Introducing SupportCenter Plus version 14—Zoho's AI Zia, Resource Management, Teams integration, and more
Hello there, We at ManageEngine know the importance of high-quality customer service, so we worked relentlessly to enhance SupportCenter Plus in order to make it the best platform for your customer support desk. As a result, we are excited to present
API Error Code 3010
When attempting to install patches via API (api/1.3/patch/installpatch) , I'm receiving the following error message. The patches are all Windows platform patches. I'm assuming it may be that the patches are not of the same type that it is not happy about.
Emergency mitigation this morning - something about client updates
Did anyone else get a yellow banner when they signed into Endpoint Central this AM ?!?! I should have paid more attention. it was something about clients updating, it was pushed via the Emergency mitigation service. there was a button to Restart services.
Unable to get Windows Service Monitor Details
Dears, After wishing good day Kindly be note that, after upgraded to version 126154 i have issue with WMI credential in all windows devices. Error Message Unable to get Windows Service Monitor Details. Error # Object required, Please verify the device
RPC_C_AUTHN_LEVEL_PKT_INTEGRITY - WMI
Hi Team, I want to open a discussion of this problem that is shown on some MS Windows Server 2016 / 2019 servers, it is not possible to validate credentials with WMI after security updates. Microsoft recently released update patches to correct DCOM protocol
Session Id expired
Suddenly this message appear on the remote Linux machine ... ? It occurs immediate after starting a remote session Session Id expired Someone knows that it actually is complaining about ?
Add Fingerprint Devices To OpManager
Dears, any idea about add fingerprint devices to monitor it? Device Info: ZK MB20 time attendance
Sorting requests by the time of assignment to the technician and group
Hi, I want to sort requests by the time of assignment to the technician and group, but there is no column called the assignment time in the list of requests. What should I do? Thank you for providing this column in the next update. Best Regards
Service Desk and Endpoint central Integration license gray area
Recenly we migrated Service desk plus from version 11.0.X to 14.0.X and integrated Endpoint central server. Since its unified agent, it started to consume one license from endpoint central server and also from Service desk plus to record the asset. So
How do we know when we are eligible to upgrade Endpoint Central 10.1 to 11?
We are currently on 10.1.2228.19, how do we know when we are eligible to upgrade to 11? Also since this is upgrading to a new version (10 to 11) is it going to take longer than a standard hotfix update or about the same? We just need to know how long
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