Technician notes not counting as First Response
Hi Team, I've noticed that despite having the checkbox ticked for notes to count as First Response, the violation is still occurring: Set correctly on backend: Example ticket to test this - was responded to in 2 mins Ticket showing violation: Time of
Upgrading MS SQL Server
Our Service Desk MSP is running on an older version of MS SQL which is now out of support. I have a few questions: 1) If I upgrade the SQL Server what is the risk for the Service Desk? Is this supported? 2) If not and I need to install a new SQL server
ADSelfService Plus' build 6218 now released with technician management enhancements
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6218. Enhancements The Enrolled Users Report now allows administrators to view the authenticators users have enrolled for and disenroll them from specific authenticators,
Assets location (floor plan)
I'm wondering how you guys do the management of the assets location. Is there an easy way to integrate a floor map in Servicedesk Plus? Or should I use Microsoft Visio and give each location an unique identifier and use that code in Servicedesk Plus. It's not the most friendly way to manage it. Can you create a link to a file on an asset? Perhaps than I could link to the Visio file and open that instantly to see what the location identifier is. Or does anyone else have a good solution for this?
Upcoming feature Zia Blended Conversations
Dear users, We are elated to announce the upcoming feature Zia Blended Conversations. Below is a brief run-through of the same: Zia Blended Conversations Build interactive user conversations using Zia Blended Conversations. Administrators can design responses
Query for assets
Hello, I am looking for a query report, where I can check history of assigned users of all IT and Non-IT assets. Something like that: name | product type | previous assigned user | date of assignment change | assigned user Build : 14103 DB: PGSQL Thanks
Latest Update Detected as HackTool.Win32.PAExec.aa
When applying the latest update TrendMicro detected the files C:\ManageEngine\dc\DesktopCentral_Server\webapps\DesktopCentral\agent\64bit\OSD-RemoteOffice.zip as HackTool.Win32.PAExec.aa. Trend Says it fixed it but I am not sure. I will be sending the
Permanantly remove users from database
I have noticed that when you delete a user from the frontend, the details remain in the database. Is there any way to 'purge' the database of these users? I have tried to search, but the forum search function is shafted :roll:
How to Spool Reports On-hold On the Service Desk
Dear Teams, Kindly help to assist. How do I spool reports on hold only from the service desk.
Has the Android Mobile App for MSP been released? At least enough features for Field Technicians
Has the Android Mobile App for MSP been released? At least enough features for Field Technicians, if full-feature not feasible.
How can I get Bios date in custom report
I want to get this details in report. please guide me.
OpenSSL Vulnerability CVE-2022-3786,CVE-2022-3602
we need your support at new critical vulnerabilities that have been discovered. Subject: Critical OpenSSL vulnerability Source: ManageEngine ServiceDesk Plus Self Scan Path: c:\users\UserName%sdpod_agent
Best practice for worklog time?
My company is brand new to ManageEngine and I wanted to know what some here would consider a best practice for the time keeping for worklog for issues/problems/projects. Situation 2 engineers troubleshoot an issue and resolve it. Total time spent is 2
[SDF-66935] Continual Service Improvement Module in SDP
Hi, Is there a plan to add continual service improvement (CI) module within SDP? This module can have these; 1- CI Analysis a) Releated Objectives b) Benefits c) Efforts d) Costs e) Risks 2- CI Evaluation (Auto Calculation) (If the scoring result is below
Can't assign request
SDP 14105 updated, rebooted, but nothing seems can be solve this annoying problem. Some tickets can't be assigned correctly. I can compile all informations of the ticket but when I select a technician to assign that request, SDP confirms the operation
Microsoft Windows Server 2022
Is Password Manager Pro supported on Windows Server 2022 ?
ADSelfService Password Policy vs. AD Password Policy via GPO
Hi, we already own the product and it works nicely, but we don't use some of the features. I'm interested in the password policy features, but what if we already have AD Password Policies configured via GPO? Would the idea be to remove the GPO policies
Change Password Policy for Admin
How do I change the password policy for admin domain? I can see how for all users but it only shows me the user domain(s)? Thanks
Turn off the 'Try our advanced features' promo
Does anyone know a way to switch off the 'Try our advanced features' window in the admin console of SDP? We've tried those features previously and don't need them so the constant reappearing reminder is somewhat annoying whenever you enter the admin portal.
Older version of service pack
Hello, How can i find an older version of a service pack? I would like the service pack for build 10.1.2228.20. Thanks in advance, Pradip Chaudhari
"Computer not in contact" and "Computer deleted" Behavior
I am starting to see messages stating "computers not in contact" and "computers deleted". I'd like to learn the behavior of the system if an agent doesn't check in on a frequent basis. For example, we have spare laptops that have the agent on them but
Technician is missing from drop down list
I have created a new technician. The technician can sign in and view tickets; however, he is unable to see himself as an available technician to be assigned to a ticket.
Replication Policies and Remote Offices
Hello, I've got two quick questions regarding Replication Policies and Remote Offices. 1. If I am not using a Distribution Server, will the replication policy still work? We are trying to throttle the connection to and from the Central Server from certain
How to move an employee's computer to the specified OU
MY SDP version :14101 Domain Server:MS Server 2019 SDP has a good relationship between users and assets,but one that is missing that we would use is the action of moving the computer to a difference AD Organisational Unit. I have such a scene When an
User is Unable To Receive Mails Via Service Desk
Good Day Team, I am a service desk operator and i make use of SDP version 14.1 A user does not receive emails sent via the SD portal. This issue has been there even before SD was upgraded to version 14.1 Please how can this be rectified?
$ variable not available on custom Resolution Template
I need to add variables into custom Resolution Templates, but the option is not available like e.g. with the Reply Template screen (nor does not show when I type $ like on the default Resolution Email Template) Is there a way to add or activate it for the custom Resolution Template? Thank you. V 9.4 Build 9424
Where are software deployment logs stored on endpoint?
I want to check the status of a current deployment. Which log can I open on the remote machine to check to see if it's started? Looking in C:\Program Files (x86)\DesktopCentral_Agent\logs
ADSelfService Support is not responding even by email. Chat is not available.
I have tried all types of communications to open a case with ADSelfService Support and still yet to receive a response. I tried the following methods: Support website Email to support@adselfserviceplus.com Chat Phone call to 844-245-1104 No response from
Records per page - can I change this from 100 to 200?
HI Is it possible to change this from 100 to 200?
An Update not found
I'm using patch manager plus I cant find KB5022922 that is new security update of Microsoft for windows 2012 R2 Do you deploy this KB?
M365 Security Plus - Fixes and Enhancements [2023]
M365 Security Plus release notes Release notes for 4531 Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug bounty program has been fixed. Release notes for 4528 Enhancement: Users can now
M365 Security Plus' build 4523 has been released!
Hello Everybody! We are glad to announce the release of M365 Security Plus' latest build–4523. Feature: Troubleshooting: Users can now check and troubleshoot the issues in their network connection, URL endpoints connection, Exchange session creation and
M365 Manager Plus - Fixes and Enhancements [2023]
M365 Manager Plus Release Notes Release notes for 4531 Issue fix : A two-factor authentication bypass vulnerability (CVE-2023-35785) reported by dalt4sec through our bug bounty program has been fixed. Release notes for 4528: Enhancements: You can now
M365 Manager Plus' 4523 build is out now!
Hello Everybody! We are glad to announce the release of M365 Manager Plus' latest build–4523. Feature: Troubleshooting: Users can now check and troubleshoot the issues in their network connection, URL endpoints connection, Exchange session creation and
[Free e-book] The handbook for MSPs to achieve profitability
Hello folks, We're excited to share with you our latest e-book that focuses on nine critical metrics for MSPs to achieve profitability in challenging economic times. In this e-book, you'll discover metrics that can give you multiple perspectives into
[SDF-99501] Asset state string translation
How can I translate into the Russian language Asset state string like "In Use", "In Store" and so on?
[Analytics Plus e-book] Are you losing money on your IT?
Hey there, Are you unknowingly losing money on inefficient IT operations? As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
Is it possible to schedule an encrypted export of all passwords?
While I see that each individual Resource Group can be scheduled to exported to an encrypted file, I dont see a way to export all of them to a single or even multiple file(s). With over 200 Resource Groups in one instance of PMP this presents a challenge.
Multiple reboot while patching
Hi, windows systems are sometimes needing multiple reboots to deploy all outstanding patches. Can this be handled through automated patch deployment? BR Percy
Patch Tuesday February 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : KB5022783, 2023-02 Security Only Update for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5022526) (ESU) KB5022783, 2023-02 Security
Next Page