cURL vulnerabilities detected in Windows 10 and 11 machines
Hello everyone! This forum post is to notify about Windows vulnerabilities in cURL.exe that has been detected by Vulnerability Manager Plus in your enterprise network. cURL.exe is present by default in your Windows10 and 11 machines and cURL 7.83.1 version,
[SDF-94211] Auto Solution Suggestion
14.1 Build 14102 Is it possible to allow the automatic suggestion of a solution to occur within the description of an incident ticket and also within service requests? Currently the automatically suggested solutions only occur in incident requests and
PFX Certificate
Hello, We recently purchased the PMP application, however I'm having a problem converting our PFX certificate into something PMP will use. I've converted it to a PEM, and then broke both files apart into a .cer and .key but I am unable now to start PMP (I've since reverted back and its back up). Is is possible to use a PFX certificate with PMP, and if so, how? Thanks, Mark Wagner FHLBC
Monitoring of Exchange edge servers?
Hello everyone, I am currently working with Exchange edge servers [edge servers https://www.lenovo.com/ca/en/c/servers-storage/servers/edge], and I am wondering if anyone in the community has any recommendations or best practices for monitoring these
XTS_AES_256 Bitlocker Policy
Hi, Is it possible to force 256bit encryption using the Bitlocker management tool? The options seem pretty limited at the moment. Thanks
can't get to web interface
we use self-signed default ssl cert for our ADManager Plus. normally we have to click "advanced" and then "continue to this webpage" in chrome... but in the last few months the "continue to this webpage" doesn't appear in Chrome, but was working in Edge.
AD Manager Integration
I cannot integrate our AD Manager to ServiceDesk Plus
Request: Ability to upload/view/change picture to thumbnailPhoto
Good day I would like to ask if there is a way to upload a picture intothe thumbnailPhoto field of ActiveDirectory. At the moment I do not see a way to do this properly in ADManager Plus
Connection Error (401)
Hello guys, i have an issue with only 1 client of ManageEngine Desktop Central (i have 140 client and no issue with those). The client is offline and in Troubleshoots tool i have this error: ipaddressServer:port Failed remote Server error (401) Not Authorized.
Renaming Category Field
We are using a Service Desk instance for one of our other departments and they want to change the field titled "Category" to something else, is this possible in the Cloud version?
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Technician Scheduler - Able to customize Status other than "Out of office"
Note: using the SaaS version It seems that when the Technician Scheduler reads from Office365, the only thing it is looking for is when an event is listed as "Out of office". When if finds out of office, it marks the day as Red. I would like to have a
Approval report in service request
Dear team we would like to generate a pending approval report for service request and that report contains requester, created date , subject, approval status, request status, request approval pending with “user” unfotunitly we have alot of missing field
Custom Field dynamic values
We are looking to automate user creation using servicedesk pro. We will have a request template for new hires that will be processed using the API's. Is there a way to make a custom field that will display all existing users departments? Or is there a way with the api to add and remove custom field values? I know i could do this directly in the database but for compatibility reasons I am only preforming read operations to get a list of Tickets that match the criteria to be processed.
[SDF-77957] OAuth 2.0 for MS Exchange
In October 2020, Microsoft will be ending support for Basic Authentication. I do not see any options for OAuth 2.0 in any current builds. What options will we have available when this authentication is discontinued?
Query to get Assigned Tech and Escaleted Technician info with requester contact number.
Version : 11026 DB : MSSQL OUTPUT: SELECT wo.TITLE AS "Subject", wo.WORKORDERID AS "Request ID", AaaContactInfo.LANDLINE "Customer Phone", AaaContactInfo.MOBILE "Customer Mobile", prev.first_name AS "Assigend by", longtodate(wos.ASSIGNEDTIME) AS "Assigned
Adding values from custom fields to task fields - not working
I have a tasks created automatically after receiving a request with additional fields (custom date). Is it possible to set the start date from an additional field and set a reminder 15 minutes before? I tried with this script but it returns errors {"result":"Failure","message":"Task
Patch Requirement Visibility on Client Side
Hi folks I accept this may be simple (or not!) but as an admin for the Vulnerability Manager Pro system, I often get asked by people how they can see what patches they need. I would have expected a small graphic over the system tray icon - like an exclamation
Restored Data but localhost:8080 cant be reached.
I have run run.bat after a restore. Now the portal isnt accessible. I disabled virus protection, added 8080 on the firewall inbound rules. Same result. Why isnt it accessible?
install desktop central do'nt star application program
Desktop Central built on window 2016 server , but Desktop Central not star , can't open web center locahost:8020, whether Desktop Central can't call the apche, tomcat, nxginx, database。 How shold i solve these problems!
Help on put() in Business Rule Custom Function
Hi All, We have just carried out an implementation of SDP Cloud and I am getting to grips with Custom Functions to be able to customise things a bit to the way we work. This is probably a very simple question for anyone that knows Deluge. I am trying
Is it possible to recover deleted tasks from a project?
Hi, I can't find the view that shows deleted tasks from a project. We had a project that had many tasks with underlying worklogs. I assumed that if i clean up the tasks that the worklogs would still be viewable in the worklog table but they also dissapeared.
Change 'Created By' Field Based on Template
Is there a way through business rules or with a script that we can change the 'Created By' field based on the template? I see that through Business Rules I can set 'Template' as a criteria and select 'Field Update' as the action, but the 'Created By'
Conversation body not displayed after database migration (From MSSQL to Postgres)
Hi, We've just completed a migration of two instances of SDP from our datacenter to AWS. In that process we update both installations from version 9.4 to 14.2 and in one of them, the database was migrated from MsSQL to PostgreSQL. Just in that instance
Windows 10 Logon Script issue
Good Day, I have an issue with windows 10 and the force enrollment logon script. To get the script to run in windows 10, I changed the following code: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE9;IE8;IE7,Edge"/> to: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE11;IE10;IE9;IE8;IE7,Edge"/> This allows the script to run in Windows 10 but now when the script starts it starts minimized on all Windows OS's. Is their a way to get this script to work as intended.
version 14105 - reply templates missing for some users?
Hi Some of my technicians are reporting that reply templates are all gone (not in the drop down):
Asset Reporting
Hi, Is there an option to have a report for computers which can be used to report on all computers and their attached hardware? I can find this information easily enough by clicking on each computer in Inventory, to see the the computer details and then
EndpointCentral Security Addon: Endpoint DLP policy deployment "stuck" on deploying
Following the addition of the Security Addon to EndpointCentral, I've been experimenting with the Endpoint DLP functionality. While I initially had no issues deploying a few test policies, I'm now at a point where, even after several days of waiting,
Can you trigger a reboot of Server A if Server B reboots?
I have a set of Oracle servers and SAF servers. For this I will name them as such: OracleServer1 SAFServer1 If I want to automate updates for OracleServer1, I have it setup for our maintenance window along with a script that stops before a reboot and
Allow read-only permission won't work
I created a policy and "allow" removable storage devices to be used. In the advanced settings, I turned on the "Allow read-only permission" option in the "File Access Settings" section. After applying all the changes and wait for the tested machine to
[Tips & Tricks] Blacklist passwords using ADSelfService Plus
With the rise in number of enterprise applications, it can be relatively easy for users to fall into the habit of using passwords like ‘Password@123’. This password complies with several password hardening measures and satisfies the Windows Active Directory password complexity requirements as well. However, it can be easily cracked by means of a dictionary attack. ADSelfService Plus secures passwords from sophisticated password attacks by disallowing users from using commonly used passwords, patterns,
APD Slow to report as finished
Hi, We're noticing recently that ADP tasks are getting very slow to report they've completed despite us knowing the patch has installed. As an example we often find we're trying to install an application but under the execution status tab it says "deployment
Multiple Users on Windows Laptop
How can I assign multiple users on Windows 11 Pro laptop?
How to list all machines that have at least one unsupported app
Hi all For audit purposes I need to get a list of all machines that have at least one unsupported / expired application. I know that I can see all applications across my systems that are no longer supported, and a number of affected machines for each,
Tenable SC Intergration
Hi, I saw an article of yours about API integration with Tenable IO but does the same exist with Tenable SC? We're running on-premise versions of both Endpoint Central and Tenable. Thanks
Setting up a DR Environment
I need to setup a DR/BCP environment for MSP. I have two virtual servers setup in our DR datacenter. My question is does the Production MS SQL Server have to be the same version as the DR MS SQL Server? Has anyone setup anything like this? My plan is
Ctrl+Enter Sends Reply
Hello, I think it would be a convenient feature to use Ctrl+Enter to send replies within the helpdesk application, like how Outlook uses it to send emails.
Linking assets to a particular desk number
I have a client that I work with who uses ManageEngine ServiceDesk Plus (server) and would like to use the asset management functionality but include the ability to specify a desk number where the assets are held. All of the desks are hot desks, so the
Python script to download all attachments?
Hi, does anyone have a script that lets a user download all of the attachments on a ticket? We have quite a few tickets with 5-10 attachments, and it's quite labourious for a user to download each one. qty = 0 for Attachment in AttachmentList: Name =
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