OS Deployer WinRE Partition Not Deploying Properly
Has anyone had an issue with Window Recovery Environment not deploying after imaging a device. My captured image has 3 partitions (EFI system partition, Windows (C:) and WinRE_DRV) however after deploying this image to other devices only the first two
Enable TLS1.2 and disable weak ciphers
Good Morning, Can someone give me the configuration needed to enable TLS 1.2 only and disable weak ciphers? We have a mandate to only do the above. Thanks!
Servicedesk email fetching problem
Hi, In servicedesk cloud I have to every two, three days enable email fetching because is disabled all the time, is anything I could do with that?
User Work Hours
Hi ALL. Who use report "User Work Hours" ? How it works? Every time when we run it we have different results (( Sometime report says that user don't work several days but user works everyday in office in PC with agent((
Cannot change domain controller in DB
Hi, SDP was working fine but i decided to import users from another domain... stupid. I thought i will have users from two domains, wrong! Now that second domain appears in login drop-down list and the first one disappeared. So now i simply cannot login
SDP - v14103 - Schedule Backup Issue
Hello, The backup scheduling option isn't working due to the following error: I appreciate your help. Logs attached
URGENT: we have lost our entire fileAttachments\conversations folder
We had to increase the maximum attachment size yesterday from 10MB to 15MB, but we kept getting an error that the default location to save attachments was an invalid path. We needed it to go to D:\ServiceDesk\fileAttachments, but it wouldn't let us set
sd+ MSP support create a new request but another one with same subject already exists
hi ! we have some issues with SD+ MSP (v13.0 Build 13004) it creates a new request while a requeste is already open, same subject, and we do'nt understand why. Requester seems to be the same some exemples (view uploaded logs): 23134 but 22977 already
MIB Index/Display Name Not Pulling Correctly
I've uploaded some MIBs for the Cisco Viptela SDWAN devices, which we have running. I've looked at the MIBs in the MIB Browser and queried the devices, and they seem to be querying correctly. However, when I go to add a monitor for some of the OIDs I
Office updates failed to download to server
Since we're all going to be updating Office, others might have this problem too. When I try to update (trying the Feb Office updates), I get "The http status code returned from web server : 404" in Endpoint central. how can I fix this? thanks. image
Question about Workflow Service Request
Hi i want to ask is there any function or tools that in workflow in service request where the approver can see the attachment in email without click the link or ticket ?
ADSelfService Plus' build 6220 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6220. Issue Fixes: An authentication issue involving partially enrolled users has now been fixed. An issue in the Windows Login Agent which prevented users from accessing
How are we view the performance of assets in servicedesk plus?
Is there a query report we can see the performance of the computers?
Custom Variables for Automation
Hello, I have a ticket queue named Visitor Request Form... In that ticket template, I have a field named 'Visitor Email' that I would like an Automation rule to send an email too upon ticket closed. Is this possible? I need that field to dynamically update
Script to update requester emails
Does anyone have a script that I can run to update emails? AD import is not updating all requester email changes hence I am looking for a script to run.
Technician Group Sender Name as variable of Reply Templates
Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?
Custom report with IP address
Hello, I am trying to use the wizard to get an equipment report that also includes an IP and MAC address. I do not see this as an option in the report wizard. This is what I have so far from the wizard. Any help would be much appreciated. Thank you! -----------------------------------------
mandatory attachment
Hi, in one of our service requests it's necessary to attach a file. is there any way to check attachment before submit a request? thanks a lot!
Upgrade to the latest version, ServiceDesk Plus 14200 build
Hi Team, just for your information: I've tried to upgrade my SDP to the latest version (14.200) when suddenly, the process blow out. Analysing the logs, there was a reference about a duplicate key: java.sql.BatchUpdateException: Cannot insert duplicate
can I put the adselfservice site under a virtual directory?
Hi, We're using AD Self Service, and were wondering if there's a way to make the access url under a virtual directory? For instance, instead of it being just https://hostname:9251/, it would be: https://hostname:9251/directory/ So that all the app pages
Problem with lenovo tab M10 HD with android 10
hello i have enrolled a tab with QR code with standard profil ( user canno't erase and install application itself) all is ok with applications, weblink, .... the problem is that my virtual keyboard is not present for all applications only the google voice
Saving a draft causes formatting issues in new version 14105
Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.
SLA Selection criteria - limit to list?
Using 7602 is there a limit to the number of entries that can be against a particular selection criteria. I am using ITEM on one SLA that has a large number of values possible, and can't take it up higher due to other selection criteria needing the AND operator. What I am seeing is if I try to amend the list I get an error stating an SLA already exists with the name.
Ontapp AdAuditPlus
hello everyone, I am using Netapp Ontap v 9.12.1. I am trying to connect with AdAuditPlus. I got the following error. Error in getting Shares,The network path was not found - Error Code:35 Anyone have experience on this? Thanks. https://www.manageen
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
Patch Tuesday March 2023- Supported Updates
Hello everyone, Here is the list of updates supported in this month's Patch Tuesday release. New Security Bulletins : 2023-03 Security Only Quality Update for Windows Server 2008 Systems (KB5023754) (ESU) 2023-03 Security Only Quality Update for Windows
What is WiFi 6?
WiFi 6 (802.11ax) is the latest standard in WiFi technology, which is an improvement on the previous generation WiFi 5 (802.11ac) standard. It is mainly built to improve the user’s surfing experience by increasing network speed. It improves transmission
[Analytics Plus free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
[Analytics Plus free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
[Analytics Plus free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
[Free webinar] The 5-step plan to establish capacity planning for your IT
Hello folks, We're excited to bring you our latest webinar on the 5-step plan to establish capacity planning for your IT. Date and time: March 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? To stay ahead of the game, organizations must
How do you re-link a Database to a new install
When trying to do the latest update for PMP our instance hosed and we ended up needing to re-install the entire app. When trying to change the DB back to the SQL one we get this message. That would be the case, but we cant get around this.
ADSelfService Plus' build 6219 now released with issue fixes
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6219. Issue Fixes: An issue where the Force Enrollment using Logon Script configuration would fail when the Window Title exceeded 50 characters has now been fixed.
No option to add email and phone number to adaudit report.
I am attempting to run a report for new AD users created between xyz and xyz that includes all information from there AD account. Including phone number and email address as we populate those fields when creating the AD account. However I don't find where I can add those as a column in the report. Does anyone have information on this?
difference timestamp of last event vs last event read time
after installing new adaudit, it's different like this, what should I do, Any and all help is appreciated. Thanks you
Project Management
How do i generate a detailed reprot for a specific project
Issue with build 14105 - Technicians cannot see reply templates
Since upgrading to the latest version our non-admin technicians are not able to see any reply templates in the dropdown despite the templates being shared with all technicians and working without issue in the past. Admins are still able to see the t
Script to Automatically Link 2 requests
Hello, I need a python script to automatically link a parent and child request together. I am aware of this: https://ui.servicedeskplus.com/APIDocs3/index.html#link-requests but I don't know how to code this in python. Does anyone have a basic script that will at least do what is in that link that I can look at? Any help with this is much appreciated.
Python script to add note
Is there a python script that can automatically add a note the first time a request is opened or edited by the technician? We want to have this, so the note can be considered first response, and we will be able to track the initial response time that way. This script would prevent the technicians from manually having to update the ticket or manually create a note. Thank you.
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