Custom UI - changed itself back to default.
Hi I have customized my UI colors in SDP. These are my color changes: After upgrading to version 14105 I noticed I had to go into UI and change them from the default to the settings you see above. Thought that was odd as I normally do not have to do that
UDP Port/Service Monitoring
I'm evaluating Opmanager and like it overall. One thing that I was not able to find is a way to add a UDP port to monitor. It seems that only TCP ports can be monitored. Is this correct? If so, when do you plan on adding this functionality? Thanks in advance
[Free E-book] 6 ways to know if your IT help desk is struggling
The IT help desk environment is incredibly challenging as it's the 'go-to' destination for end users when anything goes wrong. In short, IT help desk a high-pressure, high-impact, and high-stress environment where technicians are constantly fire-fighting
Making Closure codes mandatory
Hi, Is there anyway we can make the close request screen mandatory? This is the screen where you mark the radio button to say whether the requester has acknowledged the resolution or not, chose the relevant Request Closure Code and add any comments, at the moment the screen can just be bypassed and as this holds important information that we report on (particularly the closure code), we would rather this could not be bypassed. I cant see anyway to do this from the front end, there isn't an option
Check to see if a login name already exists when a field is filled in
I'm after a script that checks to see if the text entered into a field already exists in the "login_name" field under "api/v3/users" If there is a match, I want the field to be updated with text like "USERNAME ALREADY TAKEN" Is this possible?
Alternative way to install Endpoint Central agent via GPO?
Hello, is there an alternative way to install the Endpoint Central agent besides the know method of the startup script method via GPO? In other words: Can the agent be installed via GPO without reboot? Regards
Last Conversation Details - Not working?? 14101 version
Hi, We are testing version 14101 and have noticed that the new notification parameter ($LASTCONVERSATIONDETAILS) does not seem to be working. Steps: 1) we create a new test ticket 2) we reply to ticket (from an external email address as a non - technician)
How to download Microsoft Outlook: Add-in for SDP in local
你好 如何在本地下载 Microsoft Outlook：SDP 加载项 谢谢
Java Licensing
Hi, We are using the free version of ServiceDesk. Just wanted to know if the JRE that is included with the ServiceDesk needs to be licensed separately. Thanks in advance
[SDF-79659] DARK MODE THEME
Hello Everyone, Just wanted to check if ServicedeskPlus will consider having a dark mode option as one of the themes of the interface? It would be a lovely option to have in the system. Regards, Anne
SDP MSP Upgrade Problem from 10538 to 10600 (sub patch 11100 to 11200)
hi there i am trying to upgrade service desk plus msp with MSSQL database from build 10522 to 13000 (migration sequence is 10522 to 10538 then 10538 to 10600 then 10600 to 10611 then 10611 to 13000) but i get stuck in step 10538 to 10600 this patch have
Secondary e-mail field - mapping to Active Directory import
Hi all, In the User page we see a field: Secondary Email ID(s) What does it map to in Active Directory soi we can populate this field for import? It definetly overwrites when importing as we manually added this for one user and upon import it was blanked.
Secondary email fields are being over written
We are in the process of changing domain names and were using the Secondary Email field to allow users to create tickets using the new domain name. I had updated all the user records, however the AD user synch deletes the Secondary Email field. Can this
Dell Bios Switches Prompt for Bios password or silent switches passthrough
Desktopcentral allows you patch bios's for dell machines, however, if your machine is setup with a Admin/Setup Password that locks down bios settings the computer will not update because it wants a the correct bios password. Currently, you would have
Endpoint Central 11 Dynamic Groups
While creating a compliance audit (Map and Audit Targets), I am unable to select the Dynamic groups that were created in custom groups. I read elsewere, selecting those groups for patches and treats was added, wondering if there is any thought on adding
How to auto redirect HTTP to HTTPS
Hi, is any way in ADSelfService Plus 6.2 to auto redirect http to https 443 ? because when enter own address I have blank screen, I had to every time add at the beginning https:// Thanks.
Servicio detenido.
Buenos días, estimados. Mi nombre es Esteban Schmidt, de la empresa ECOS SRL tenemos el servicio de ManageEngine ServiceDesk, la versión free, la misma la tenemos instalada hace bastante tiempo en un servidor virtual… ese servidor virtual lo van a dar
API to Retrieve a MultiSelect Fields
Hi Team, I'm trying to a retrive a Mutliselect Field from a request but I keep getting error below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"type":"failed","message":"Invalid Input","fields":["udf_fields.udf_multiselect_16202"]}],"status":"failed"}}
DesktopCentral - Windows 10 Deployment - Unknown Error. Code : -1047526904
Hello, I tried to install Windows 10 1803 via software distribution on a computer with 1709. To do this, I've extracted the DVD content into the software sharing folders and created a deployment according to the instructions at https://www.manageengine.com/products/desktop-central/deploy-windows-10-how-to.html.
API Help using search criteria
Hi, We're using v3 of the API and I need help with the below. I'm trying to return all closed tickets from the previous day per technician: { "list_info": { "row_count": 200, "start_index": 1, "sort_field": "created_time", "sort_order": "asc", "get_total_count":
How do you deploy Autodesk 2023 products?
Hi, does anyone has a good way to deploy Autodesk 2023 products with Endpoint Central? For me, I found no working way to deploy Autodesk 2023 products or packages. Autodesk created this script for the 2023 package: chcp 65001 "//cpsrvfil02/install/cad/autodesk/ACE/2023/Grundpaket_2023\image\Installer.exe"
Global Dashboard Filter for all Tabs
Hello, I have created a dashboard with multiple tabs, is there a way to apply one filter for all dashboard tabs? like a global filter?
additional fields in project milestones and tasks
hi i was wondering if its possible to add any additional fields to project phases or tasks. we were discussing with to makes some reports about our projects but we couldn't find an option to make additional fields for this work and if you guys want to
How to search conversations? Or find an audit log of all emails received into servicedesk?
Hi, We received an email from a customer on 15/03/2023 at 3:54PM, and another on 16/03/2023 at 3:03PM. I can see on M365 Exchange that these were successfully resolved/delivered from the relevant inbox to our servicedesk inbox. From there, I can't find
Abort a Restart or Shutdown in Progress
Consider this scenario: You have some clients that just installed an application or patch, or for some other reason patch manager has initiated a restart. You have configured a policy to prevent the user from canceling since generally you want machines
Sending AD user profile field data to Google Workspace
I've been successful in setting up user creation in ADManager Plus to also add the user to our Google Workspace domain. Can I also add AD user profile field data to show up in the users Google account? (title, department, etc.) Thanks!
ADSelfService Plus' build 6221 now released with enhancements and issue fixes.
Hey everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6221. Enhancements The Single Sign-On and MFA modules now include options to encrypt the SAML assertion and choose between a signed or unsigned SAML request and response
CVE-2022-47966
Why is this not on the ManageEngine site/forum? CVE - CVE-2022-47966 (mitre.org) ?
addNotesToDevice api missing?
i have a script that used the addNotesToDevice rest api to update a custom field. It was working for some time but i noticed that it no longer works. i get the error "the specified URL is incorrect". i checked the opmanager rest api documentation website
Enpoint Central Notifications/Alerts
Is it possible to set up a notification when specific endpoints come online?
Using multiple instances on esm
Hello, I am trialing 3 instances with Enterprise service management. When i create tickets in any of the instances, the end user only sees the tickets in the respective instance. Is there a way to allow users to see all of their tickets under one sp
Ability to use AD Group for User Group
I'm looking for a method to create a SDP User Group that takes its members from an AD Group. Is this possible? While we have our users being synchronised from AD, at the moment the only way I can see to dynamically specify the users of a user group is
Both Request Assign and Request Resolve Send Two Email Notifications To The Requester(Which is redundant and spammy).
When you assign a ticket to a technician, the requester will receive two emails. "Your ticket has been assigned to a technician" and "Your ticket has been updated" In the notification rules, If 'notify the requester when a technician is assigned' is selected
Is it no longer possible to use Oauth without having a redirect URI?
Oauth has been working fine for about a year. Unfortunately the secret expired in azure. I update the secret but email no longer works. checked the app registration settings in azure and almost everything is blank to include permissions. No idea how it
Start a Request Custom Function with a Request Custom Menu
Hi I have created some Custom Functions with a Deluge Script. Now I'd like to run this script within a Request Custom Menu. If I create a new menu I only can choose Excecute Script or Execute Class. What do I have to fill in to start the Custom Function?
Endpoint Central Free training (Apr - May 2023)
FREE TRAINING SERIES Hello all, Hope you are doing well. We are now excited to meet you and answer your queries in our Free Training Webinar sessions. Join us on our 6-part training series from Apr 05, 2023 to May 10, 2023 for a training session on ManageEngine's
Is there a query report that we can pull users who are disabled in active directory?
Among the users in servicedesk plus, there are also users that are disabled in the Active directory. is there a query report where we can list these users?
i can't Upload flie from resource to cloud storage
When i try to upload file from resource to cloud storage the connection is lost and when i reconnect to resource i saw this error : the device is not connected
Unable to Start ManageEngine Server
Hello, We received a read-only license for our old Manage Engine Support Plus back in January 2021. We did this because we moved to Zoho Desk software. We need to be able to access the old system, on a local server, but we are unable to. I can't provide
ServiceDesk User Technical pass to Desktop Central like User admin
Hi, We have 30 technical in ServiceDesk and we don't know why these techcnical to pass like user to Desktop Central like Administrator Only we need 3 admintrator in Desktop
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