Automatic removal of packages that were updated automatically?
When you sent a package in Software Deploymount->Packages to automatically update, after a new version appears and the SSP shows the new version, the old versions are never removed. For instance, Azure CLI is set to auto update. After every update the
Image a PC but capture the agent LocalMachineUuid so the SOM / Asset / Inventory remains consistent
Here is the business case. We get a new system, image it, install the EC UEM Agent and send it out to a user. After some time that system comes back and to clean it up before giving it to another user we image it again. When the EC UEM Agent is re-installed
ADSelf Service Plus HA
Hello, I have configured ADSelfService Plus on two separate servers. Both are 64 bit, 6220 build, and using same MS SQL Database. When I'm trying to configure HA I'm getting error: Settings not saved. High Availability cannot be enabled between two different
Worklog auto start timer
Is there any way to have this feature automatically start logging time when a tech opens a request and stop when closed?
can we add a button to the template?
Like radiobutton, checklist or textfield, can we add a button to the template? for example requesters send us the material code for us the process. if there is an add button, it would be great if there was an add button, and users could also add a second
add ticket attachment to custom trigger notification
is there a way to automatically add the attachment(s) within a ticket to a custom trigger? thanks
Metrics? Looking for Time to Acknowledge
IT Manager here, I've nailed down how to handle tickets closed and time to resolve, but struggling with how to determine time to acknowledge. Has anyone figured that out yet? I'm fairly stumped.
Access to Asset lists
Can we setup read only users that can see only the Asset lists?
Report Request - Conversation - Completed Tickets Completed in Specific Time Frame
Requesting a report which has conversations from/to/cc a particular domain "@general-data.com". We're looking for a count of tickets completed tickets in the 2022 year that meet the above criteria.
Which PostgreSQL DB table contains secondary e-mail ID record?
Which PostgreSQL DB table contains secondary e-mail ID record?
Does anyone know how to find an EXACT match for an employee ID using the ServiceDesk API?
We're using BASH scripts and the CURL command to interact with the API. We are running into an issue where the API is returning multiple users with a given employee_id. For example, we input 1482 as the employee_id and the script returns a user with an
API V3 Sending emails
Hello, Is it still supported in api v3 to send / reply to requests via email? If it is, can I ask for more information about the api in this regard? My V 14.0 14001 Best regards Jarosław
Email Replies
Our requesters communicate almost exclusively via email and do not log on to the service desk to view or edit requests. When technicians reply to the requests, also via email through Outlook or mail on their phones, the reply is logged in the ticket in
View Endpoint Central logs for a device
I've come to ManageEngine Endpoint Central after using SOTI MobiControl for the last 8 years and there is a feature I miss dearly. I suspect what I'm looking for is available somewhere however I've not been able to locate it. On a particular device, lets
Change Subject ticket ID?
All our ticket go out as "##RE-101504## Subject" Anyway we can modify RE? to be something else? We have a few instances and would like to differ them.
SDF-93488 - Associating More Than 25 Changes to a Project Update
Good afternoon, is there any update on SDF-93488 for adding more than 25 changes to a project? I'm not seeing anything about it on the official roadmap. Thanks!
SAML Post Migration
I recently migrated my PMP server to a new device. My SAML service provider details have all the information for the old server hostname. How do I update that so I can get SAML working on the new server host?
ManageEngine User Conference 2023 - North America & Canada
Hi all, We are delighted to inform you that the ManageEngine User Conf is back! Why attend this conference? Learn from the Leadership forum on what's happening on the industry. Get personalized one on one session with product experts Connect with like
Query to get Technician List with Role and Group info
Version : 11027 DB : PGSQL OUTPUT: Select au.FIRST_NAME "Employee Name" , SDUSER.employeeid "Employee ID", SDUSER.Userid "User ID", SDUSER.jobtitle "Job Title", ar.NAME "Role", al.name "Login Name", qdef.queuename "Associate Group", SDUSER.STATUS "Status(Active/Inactive)"
Execute Query Report API issue
Hi, I want to use Execute Query Report API for custom menu in SDP. In first step I have problem to check API with Postman. I shared Postman screenshot with you to troubleshooting. I don't know I get "Unknown error occurred while processing your request."
Desktop Central Agent on Windows 10 ARM (Surface Pro X)
Hi, we are testing the Microsoft Surface Pro X Laptop for our company. It seems, that the current "Desktop Central Agent" is not compatible with Windows 10 ARM, the Windows-Version that is used on Laptops/Notebooks with ARM-Processors (in this case a
Windows 11 Deployment
I have a deployment package that works great for Windows 11. However over a 3 day testing weekend, it appears that the deployment package kept deploying to machines that were already upgraded to Windows 11. My question, I wanted to setup a Pre-Deployment
Database for High Availability
Hello everyone, We're in the process of setting up High Availbility for our instance and we're thinking about migrating from Postgress to SQL. The question is if we can user SQL express instead of the Standard version. Thanks in advance.
Driver Repositories not updating
I'm in the process of setting up deskop central with OS deployer. At some point i decided to remove the driver repositories and create new ones and ever since then, I have not be able to import new drivers. Both the automatic and manual collections are
ManageEngineUEMS-Apache
Is the ManageEngineUEMS-Apache service required? The service never seems to be running and I am not paying for UEMS? Is there a way to remove all instances of Apache?
Query to get complete Change module info with all sub modules
Version : 10524 DB : MSSQL Output : SELECT "chdt"."CHANGEID" AS "Change ID", "chdt"."TITLE" AS "Title", longtodate("chdt"."CREATEDTIME") AS "Created Time", "chdt"."SCHEDULEDSTARTTIME" AS "Scheduled Start Time", "chdt"."SCHEDULEDENDTIME" AS "Scheduled
Convert existing support reps to use Active Directory auth (v14)
We are using SCP v14, and I would like to convert my existing support reps to use AD authentication (and only my support reports, not my contacts), without losing any of the existing tickets / history associated with them. And I'm not interested in scheduled
Endpoint Central now extends integration with Tenable.sc
Hey folks, We are elated to announce that Endpoint Central can now be integrated with Tenable.sc. This integration is available for the on-premises version of the product. For integration with Tenable.io, refer to this forum post. What's in it for you?
Patch Manager Plus now extends integration with Tenable.sc
Hey folks, We are elated to announce that Patch Manager Plus can now be integrated with Tenable.sc. This integration is available for the on-premises version of the product. For integration with Tenable.io, refer to this forum post. What's in it for you?
telegram notifications of edit requests
There is a solution for telegram notifications when a request is created, https://pitstop.manageengine.com/portal/en/community/topic/telegram-notification-of-created-requests. Tell me, please, is it possible to send notifications to telegrams when editing
[EMS] Assign technician from different instance
In our HR instance we have a need to assign technicians from our IT instance for certain tasks. However, I can only see the technicians from the HR instance in the assignable groups. Any idea on how this can be accomplished?
Add Requester Name on Subject using Custom Script on Business Rules
Our client would like to add the Requester Name on the Subject once a service request is created. We suggest to create this business rules however, we don't have any script to execute this. Do you have any script on this?
Bios Date format
When I run this report my Bios Date format is 20220317000000.000000+000. Is it possible to change this format like this DD/MM/YYY? SELECT MAX(WORKSTATION.WORKSTATIONNAME) AS "Machine Name", MAX(WORKSTATION.SERVICETAG) AS "Service Tag", MAX(WORKSTATION.MANUFACTURER)
Close requests custom trigger
How to create a custom trigger that will close tickets for which the last response was sent from the email address xyz@abc.pl ?
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with few enhancements and bug fixes. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with few enhancements and bug fixes. Please Download the latest Secure Gateway Server here. You can find out more about the bug fixes released in the build update (90100) on this
New Install
Hi All Newbie here - looking at using ServiceDesk Plus - have ConnectWise - too complex not premise based. Downloaded trial version - installed on Server 2016 Standard with MSSQL installed running perfectly. Tried to install ManageEngine ServiceDesk Plus
Hide "Request Details" on request
Hi. Is it possible to hide the "Request Details" or fold them up? It is a lot of info I don't always need to see and I find it disturbing for the view.
Asset Explorer Agent Configurations problem
Hello, i have installed asset explorer fresh on a virtual machine, i have followed the integration procedure to add endpoint central. But i get the following message when i click on agent configurations
SSL certificate import errors.
I generated a fresh SSL cert using certbot and letsencrypt and its not importing via the SDP import ssl cert module in the settings. I am including the private key file that came along with the cert, and the file itself is not encrypted. any advice?
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