M365 Security Plus' build 4528 has been released!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4528. Features: Archiving: Users now have the option to archive and restore audit logs stored in Elasticsearch data engine. Enhancement: Users can now view the Schedule
M365 Manager Plus' 4528 build is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4528. Features: Data engine migration for improved performance: For customers who installed M365 Manager Plus before build 4324, Audit, Alert and Content Search data
Assert Management - IP Camera & IP RFID reader
Dear Team, As part of industrial automation, systems, cameras and RFID readers as well as servers, switches and firewalls are networked at various points in the industrial area. I decided to implement the OPManger app to monitor assets, health and logs.
How to allow Apple TV Updates?
Hello, we have a good deal of Apple TVs deployed, and I recently discovered that they are not getting any updates. Not a single one. When working with MDMs in the past, there was typically an option in the kiosk to allow updates to push or not. However,
Failover server wrong status in DB
Hi, Is it normal to have Server status as 7 in the DB for the secondary server? Shouldnt be "1" ?How can that be corrected? From the GUI, failover shows green Best Regards, Bionid
How can we add all assets to the tickets or changes?
Hello, When adding assets that can be added to a tickets, we want the entire list to be included. We can't do this because of the maximum number, is there a way for this? Can they be added as a group or is there a way to select them all? Thanks.
How to pull a report for installed printers
Hi Team, How can we pull a report for installed printers for all workstations.
Hide "With this upgrade..." Banner
With Build 130x, a persistent banner now appears atop ServiceDesk Plus. How can we turn this off? There does not appear to be a button to dismiss or otherwise hide this banner. "With this upgrade, replace the existing agents with Desktop Central agents.
Alert backup technician on reply to request
Hello, I marked one technican as unavailable in the scheduler and assigned a backup technician. The technican on leave has open requests, is it possible to alert the backup technican if a requester replies to any of this requests while the assigned technician
Mail not fetching
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Agent Installation Fails
I have one computer that I can't get the agent to install on. I keep getting the error: "An extended error has occurred". Yesterday, I set up a group policy that turned on file and print sharing. Of the two computers that are active at this site, one
Installing Endpoint Linux Agent over WAN via Ansible
Has anyone used Ansible to install the linux agent to remote linux machines that are not part of the same LAN but have SSH access over WAN? If so, can you share your runbook? Struggling hardcore on this.
OS Name not updating after OS change
Currently have 9 computers running in our environment that were running Windows 10 Professional. However, I changed the license key for these units to put them on Windows 10 Enterprise. When I look in the inventory details of the computer, after running
Error occurs while launching SelfService Software portal - Solution provided did not match MD5 CheckSum hash
I was provided with the attached PDF as a solution for the SelfService Software Portal script error via your Chat Support (Ref: #725171 ) I downloaded the ZIP file from the link as provided in the PDF: https://downloads.zohocorp.com/dnd_60/Endpoint_Central/ZgZ23chsxp1FERA/ssp_script_issue_fix_cloud_2300_7.zip
Endpoint Central Agent Uninstallation
What does this mean? I downloaded the AgentCleanupTool and ran it on the server hosting Endpoint Central. The .exe created AgentCleanupToolClient.exe which I ran on the client PC. (as an administrator)
Problem authorising Change without Subcategory
Hi, Once a change is submitted - the system will not allow it to go into Planning stage, unless a Subcategory is selected, even is Subcategory selection is not a mandatory field. Any ideas?
Offline MFA protection now available with ADSelfService Plus build 6300
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6300. Feature Offline MFA protection for the remote workforce: Logging into Windows machines, RDP machine logons, and UAC elevation prompts that require credentials
Customization Login form doesn't works with some CSS elements!
Customization Login form doesn't works some CSS element! for example this code elements like: content: '\00bb'; and transition: 0.5s; and opacity: 0; not works .btn span:after { content: '\00bb'; position: absolute; opacity: 0; top: 0; right: -20px; transition:
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
Tie Software licenses to GL Codes
Is there a way to tie each software license to a GL code or Cost Center? This would be very useful for reporting and creating budgeting.
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
Maintenance Module - Bulk Import
Hi, is there any way of doing a bulk import into the Maintenance module with a schedule? Scenario is that we have 580 sites/requester and need to setup a maintenance request for each of them that triggers a periodic stock check request. That's a lot of
Forward Resolution Template
Hello community, is there any way to change the template which is used when you forward a resolution? There doesn't seem to be any option to edit the template. Thanks in advance!
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
[White paper] AIOps: The journey from reactive to proactive ITOM
Join us as we explore the effective implementation of AIOps in your IT infrastructure, its maturity stages, and potential business impact. We also discuss the past, present, and future of AIOps offerings and the market, along with the current challenges.
reply email search
hi I was wandering is possible to in replying to a request instead of email address we search the person who we want to reply to or CC to by display name . if we have a organization that employees id as email like 22.11167@example.com its almost impossible
Keyboard not responding with WinPE on Surface Laptop 4
When deploying a PE image with Dekstop Central on Surface Laptop 4, the PIN for deployment is asked but the keyboard does not respond. After entering the PIN for deployment, everything works like a charm. Is it normal to have this kind of behaviour on
Migrating SDP to new Windows Server - are there instructions?
Hello - We are migrating to a new Windows Server and I'm wondering if there are detailed instructions? I have found these but want to confirm these are the latest instructions: http://www.zohocorp.com.cn/manageengine/products/service-desk-msp/faq-general-modules.html#moving4
SDPCloud - Subject update to include custom date on form submit
Hi, So we're creating some templates for starters/leavers and one thing I'd like is to include a custom field (start date or end date) in the subject along with the starter/leavers name. I've gotten so far, but I can't work out how to parse the custom
How to pull Machine name, CPU, Physical Memory, Video Card and driver, and disk info
I prepared a custom report for this, but it randomly shows information among multiple duplicate lines using the hardware sub category:
[SOLVED] Unable to pass reason via rest api to aquire password
Hi, I am trying to get the password for an account via the restapi of password manager pro but I am unable to pass the reason in a way the api would accept it. curl -X GET -k -H "Content-Type: text/json" -H "AUTHTOKEN: <hidden>" https://testing123.uk/restapi/json/v1/resources/52242/accounts/56759/password
Mail server settings not saved in Mange Engine service desk plus V10.5
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
[ ManageEngine ] - Our IAM and cybersecurity seminars are back in Riyadh and Jeddah
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023: An IAM and cybersecurity seminar in Riyadh on June 5 and Jeddah on June 7. Our senior technology evangelists will be sharing their thoughts on how you can better manage,
Sending the notification failed
When answering the tickets opened by the applicants I get the second error: Sending the notification failed. Has anyone ever gotten this error? How did you solve it?
Turn off weekly automatic ticket?
Hello, A previous employee set up a weekly ticket that was automatically assigned to him. They are no longer with our College so I would like to turn it off, however when I look around in automation I do not see where this might be configured. Does anyone
Endpoint Central SP file naming
Can anybody tell me what is going on with file naming of DC patches? Always the same filename and the history is unusable. Thanks, Juergen
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