Meraki firewall, switch or AP & network scan
Hi, We scan the networks on all our sites and on each site we have atleast 1 Cisco Meraki Firewall, Switch and AP. These do not show up in the discovered assets when we run scans. Is there a way to discover these? thanks Gareth
[SDF- 85236] How to customize the portal homepage
How can I add a button next to all other buttons for all our instances to another weblink? Explanation : We have a (ManageEngine) ICT helpdeskbutton, a (ManageEngine) HR helpdeskbutton, and several other helpdeskbuttons but we need also a button to enter
Ticket Transfer Report
Hello, I would like to create a report that: - Presents tickets re-assigned from a specific support group to any other support group - Has the ability to specify a date range for the data I have played with some queries but the date format is difficult
Support for domain specific dns server
Hello We have Desktop Central installed on a central server connected to three AD servers. This server is on a network with different dns server then the three domains. That means when I try installing the agent from Desktop Central to a computer, I browse
Deploying scripts that required elevated privileges fail when deployed through desktop central
Whenever I try to deploy a script configuration to a machine through desktop central, it fails. I know why it fails - it's because the script requires elevated privileges to run properly. I've confirmed this by running my script via a regular cmd prompt
MSI user based install - Error Code : 1622 , Error Message : Error opening installation log file.
I am using DC Cloud, and am trying to deploy a userbased MSI file. I am getting an Error Message: Error opening Installation log file. Is there a way to set the log file using "MSI / MSP Properties for installation" ? How else can I get around this error?
User Administration - Dynamic Groups in Computers to be Managed Scope
We would like the ability to use Dynamic Groups when defining the "Computers to be Managed" in the technician user administration. The goal is to only allow the tech to manage Windows Computers and not Servers. Managing a static list of computers is
need extended demo and more licenses
We need a longer demo to very this works on our network as we ran into an Excel issue using the endpoint central client. We also need more inventory as we have already caped out.
Single Msi For Manage Enginge Patch manager Plus Deployment
hi it will be much helpful to have single msi file with site configuration for deploy,ent of patch manager plus agent
'Systems Requiring Reboot' not showing any Linux machines.
Hello, I am evaluating PMP for deploying patches to Linux machines. I noticed that none of my Ubuntu and CentOS got shown up at the 'Systems Requiring Reboot' page even though they should be rebooted (i.e. using command needs-restarting -r for CENTOS
User Hours Report Azure
Hey all Is there a version of the User hours report that will work for user working from home?
Azul Zulu Java Multiple Vulnerabilities (2023-01-17)
I am seeing ADAudit Plus flagged for this vulnerability by Tenable/Nessus, running on the latest version of ADAudit+ Azul Zulu Java Multiple Vulnerabilities (2023-01-17): https://docs.azul.com/core/zulu-openjdk/release-notes/january-2023
How to remove computer from Desktop Central?
Whenever I go to remove a computer from the SOM, it displays the following: "The Agent will get uninstalled automatically during the subsequent refresh cycle". This is fine if the DC agent is installed but often in my situation the computer does not have
reply received in custom trigger
hi guys , any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
Charts in reports do not center properly for printing
I created a custom report and added a chart. No matter which chart I choose, it is moved to the right of the center. When I go to print, part of the right side of the chart gets cut off.
when APD task initiates, cannot see progress status on ME console
Hello ME Team, As discussed with ME support, it is a known issue on ME side that when a APD begins, you should usually see that patch is in progress but due to a bug in ME we do not see that patching has already been started. I have created ticket 3552394.
Ability to close multiple tickets from the Request tab
Ths may sound like a strange request, because the functionality is seemingly there, but it lacks in one signicifant thing. Our closure rules require a number of fields to be filled in and virtually all of them are provided by default by the service desk
Pulling Old Computer Name
Hello, Where does Endpoint Central pull the computer name from? We recently added a group of computers to Endpoint Central and one of the those computers was renamed a while back. For some reason, Endpoint Central is pulling the old computer name and
[Solved] FCR Report in Analytics Plus?
Has the FCR field been added to Analytics plus yet so we can report against that please? i asked the question earlier this year (cant find it now the site has had a face lift), and was told it would be added, but i still cant see the field to create an
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
[Webinar] Enhancing end-user experience and ensuring security with UEM
Greetings from ManageEngine! In today's hybrid work environment, maintaining a secure workplace has become a top priority for organizations. While it is crucial to implement stringent security measures, it is equally important to ensure employees enjoy
We have exciting news to share with you! The MSSP edition of our cloud-based SIEM solution, Log360 Cloud MSSP, is here.
As per a recent ManageEngine study, organizations are struggling with a shortage of cybersecurity staff and budgeting constraints, which makes it difficult for them to address security challenges and move to a higher security maturity level. Additionally,
Agent upgrade fails on some clients
Hi, I've noticed on the last couple of upgrades there are som clients that fails to upgrade. It seems like the install completes, but the file C:\Program Files (x86)\DesktopCentral_Agent\bin\dcagentservice.exe doesn't exist, so the service can't start.
Interacting with the ServiceDesk + API utilizing Python
Hello, I am looking to automate some aspects of our ticketing system utilizing Python and interacting with the service desk + API. I am interacting with an on premise Service desk server in case it matters. I have found very little resources online pertaining
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello there, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all
Update tasks fields from request additional field - again :)
I need to automatically complete the task fields with the start and end date based on an additional field in the request. I have the following script but it doesn't work properly. After launching, it throws the error "{"result":"Failure","message":"Task
Copy Password to Clipboard Not Working
We are on the latest version for Password Manager. We have always been able to click on a Password and Copy to clipboard and then paste it. However, recently, this does not always work. There appears to be a delay and the copy does not take, causing employees
How do i get all my tcikets or case IDs from the Endpoint central
How do i get all my tcikets or case IDs from the Endpoint central Need all status case IDs like Closed, Open, Resolved.
Using third party wildcard certificate for agent communication
Hello, the security recommendations recommend the use of a third party certificate for the agent communication. We currently own a wildcard certificate of our official domain. Can I install this too? Regards Sebastian
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all the modules
History missing info about attachments
Is History of attachments added suppose to be shown in the History tab?
Link endpoint central onprem with cloud version
Hi, Is it possible to have a single pane of glass for management of two separated instances of endpoint central,one in cloud and one onprem? So from one console i can manage both environments? Br, Bionid
User Search
Hi there, Is there an easy way to track down a user and then connect to their last known device? Would be useful during calls if the user doesn't know their PC name and/or they aren't currently connected to a device. Many thanks Adam
Administrator Change
We discontinued use of SD Plus, and it has downgraded to free version, which allowed us access to our Solutions and I am the sole technician and in the "admin" (SDAdmin) role. I am preparing to exit the company and want to hand over that administrative
Facing Problem While Installing Windows On Intel Evo i7
Hello everyone,I am facing an issue while trying to install Windows on my Intel Evo i7 laptop. The installation process starts smoothly, but after a few minutes, it gets stuck, and I am unable to proceed further. I have tried multiple times, but the same
Auto Create Reminder/Notification
Is it possible to automatically have reminders created based on pre-submitted information. For example, we have a joiners/leavers process. For Leavers, I would like a reminder to be sent on on the morning of the person leaving so that we can ensure accounts
Date fields and DST issue (v.14200)
We have an issue whit date fields on all our v14 instances of SDP. We have date fields and all those with a date after Daylight Saving Time change (next saturday) are showing one hour less. As I said, I've checked all my instances. All of them which are
On Behalf Of Anyone
We want to set up a Kiosk user to allow anyone to walk over and create a ticket without having to log in to their own account. To achieve this, we've only enabled the "On Behalf Of" field for that Kiosk user on all of our templates. The problem is that
No documentation found for "Unknown Error. Code : -2147012852"
Trying to patch office 365 with patch id 35737 and we have a lot of devices that are getting Unknown Error. Code : -2147012852. Google doesn't return anything and i haven't found anything on this site that mentions this error. What exactly is this error?
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