Don't hit SEND more then once
HI, This seems like it would be an easy fix. Noticed if you hit 'SEND' when replying or forwarding it will send the email multiple times! Not good for our outside parties to get the same email 3 times. It really should only send it once. Disable button
Query to get SLA and First Response voilated percentage based on account
Version : 10609 DB : PGSQL / MSSQL OUTPUT : SELECT ad.org_name "Account", count(wo.WORKORDERID) "Total Request", count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA
End of Support for Migration from 32-bit to 64-bit Architecture of Password Manager Pro
Dear Password Manager Pro Users, It is an advance announcement to inform you that we will no longer be supporting 32-bit to 64-bit architecture migration for Windows and Linux for build versions higher than 12300. Although the 32-bit to 64-bit architecture
Query to get Change WorkLog
Version : 14001 DB : PGSQL / MSSQL OUTPUT : SELECT ch.CHANGEID "Change ID", ch.TITLE "Change Title", rctd.FIRST_NAME "WorkLog Owner", Longtodate(ct.TS_ENDTIME) "WorkLog END Time", ct.DESCRIPTION, chfd.UDF_DATE2 AS "Signature Date" FROM ChargesTable ct
Accessing custom modules
Hello on my service desk plus version 14.1 Build 14103 I can view custom tabs and create customer modules meanwhile on version: 14.0 Build 14000 I can't view the custom modules option on the developer's space is there somewhere to enable this field so
This request will not be considered, as vulnerability issues may occur when transferring additional parameters to the server.
We're using version : 13.0 Build 13011 One of my user's signs in using SAML and get the above error (translation see Title of my post). It seems like the authentication itself was successful: [09:17:13:089]|[05-08-2023]|[com.manageengine.servicedesk.authentication.saml.servlet.SamlResponse]|[INFO]|[916]:
Technician signature doesn't appear on forwarding
Hi everybody, I've seen that the signature appears only on replys, not on forwarding. Is it possibile to add it?
How to download _15 ManageEngine_Desktop_Central_10_1_0_SP - 2137_15. PPM
如何下载_15 ManageEngine_Desktop_Central_10_1_0_SP - 2137_15.ppm
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
How to remove the CC from incoming service request email
Hi, Currently, we have users registering issues at SD as well as some users sending email directly to servicedesk@mydomain.com Is there a way to remove all other recepients (copy, to) from the incoming message and restrict it to only servicedesk@mydomain.com ? Trying to avoid these users from turning it into a mail exchange repository. Any advice to overcome above Regards, Jupp
New feature like zoho circuit integration and checklist for requests and some enhancement like Trash solution
Dear users, We are elated to announce the new feature like zoho circuit integration and checklist for feature and some enhancement like Trash solution, Approval slide-in,Asset Notification etc. Below is a brief run-through of the same: New Feature Zoho
APM and VM Horizon for monitoring function consultation
I am currently trying APM and monitoring the VM horizon, but I have found that my expected goals cannot be achieved The information monitored by Horizon 7 and Horizon 8 is inconsistent, and Horizon 8 is unable to obtain desktop pool information. I would
An error was reported when APM added VMware Horizon to connect to the server
I have referred to the prerequisites for adding connection proxy monitors and APM hosts. Prerequisites for Applications Manager - Applications Manager User Guide (manageengine.com) When I added a monitor to APM, I reported an error message as shown in
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
Share TEMPLATES, COLLECTIONS and CONFIGURATIONS with CLIENTS MSP
We have some customers on Endpoint MSP. Many settings are common across all clients. I don't see the point in having to create a configuration for each client. How can we share CONFIGURATIONS, COLLECTIONS AND CUSTOM TEMPLATES between different clients?
Why is software deployment so difficult with this tool?
It's like you thought out so many great features and refuse to implement the basics. All I want to do is install a bunch of applications after I install Windows 10. It's not an uncommon request but for some reason on the cloud version - it's a nightmare.
Discover effective techniques and shortcuts for hassle-free management of network configurations with Network Configuration Manager
Hello there, Is everyone feeling enthusiastic about the upcoming free training session on Network Configuration Manager? If you're a new user, this training is designed to assist in initiating your configuration management strategy. If you're a current
Query to get Time calculation of request from created time to resolved / closed status
Version : 10.5 DB : PGSQL SELECT wo.WORKORDERID AS "Request ID", case when (wo.completedtime=0) then null else TO_CHAR(((wo.completedtime-wo.createdtime)/1000 || ' second')::interval, 'HH24:MI:SS') end "Completed Date - created Date", case when (wo.resolvedtime=0)
Introducing single-touch workflow automation in ServiceDesk Plus Cloud
Hello there, With corporate expectations centering on doing more with less, allocating IT technicians' time and efforts to daily to-do lists and complex processes instead of strategic technology goals may constrain productivity and inhibit time to value.
Rapid Security Responses for Mac is now supported.
Hey folks, This post is to announce that you can now deploy the Rapid Security Responses to your Mac endpoints via Vulnerability Manager Plus. Apple announced the release of Rapid Security Responses in their official blog - a new type of software release
Rapid Security Responses for Mac is now supported.
Hey folks, This post is to announce that you can now deploy the Rapid Security Responses to your Mac endpoints via Patch Manager Plus. Apple announced the release of Rapid Security Responses in their official blog - a new type of software release for
Rapid Security Responses for Mac is now supported.
Hey folks, This post is to announce that you can now deploy the Rapid Security Responses to your Mac endpoints via Endpoint Central. Apple announced the release of Rapid Security Responses in their official blog - a new type of software release for Mac
Merge similar requests based on the same beginnig of subject
Hello all, I want to auto-merge email-requests with similar subjects. In my case, the subjects of the emails begin with "NR-#123456# - some text". All requests that have the same beginning (including the numbers) should be automatically merged. In the
SSO automatic sign in
I have SAML SSO configured for my instance of servicedesk, I want to have it automatically log them in and just skip the SAML SSO button on the login page, is this possible?
Understanding Add Conversation auto email merging
Please can someone help me with this? Issue: Our ME-SDP will sometimes merge new tickets in to old closed tickets. or We will receive a ticket for a new user account, and maybe another 3 user account requests end up in the same ticket even though they
Endpoint DLP Pop-Up not going away
Hello all, I have updated to the latest patch version 11.2.2300.8 and am constantly getting this. I cannot bypass it. Any suggestions? Try now, opens the DLP page but the pop-up is still there. Maybe Later does nothing.
approval information from version 12 of SDP
Good morning, I allow myself to contact you because we use your solution for the management of intervention tickets within our production site in Fontaine. I updated your software on Friday and I'm on version 12.0 Build 12000 We are a little disturbed
Can't Load Dashboard and Widget Servicedesk
Deploy Slide Show lock Screen with screen time out - Windows 10/11
Hi Guys, We currently deploy a lock screen image using GPO/Intune. We would like to deploy a Lock Screen slide show, is this something Endpoint Central 11 can do or be configured to do? John
Can we allow only Bluetooth audio / mic devices in the device device control
Hi Team, we have a requirement to block the Bluetooth for all laptops and MAC devices. So is there any option we can give exception only for the Bluetooth audio / mic. Because users are using Bluetooth audio devices.
WhatsApp Notification
Is there an option to sent/push notifications from WhatsApp?
OpManager Plus IP Address Manager :- High IP Utilization
HI ALL I have enabled option about IP Utilization via IP Address Manager This feature cover all subnets (LAN and WAN) How i can disable it for WAN subnets ? I don't want receive notifications of IP Utilization from all my ISP at routers of branches.
Password Never Expiring Users & deleted users
HI ALL We have EC 11.2.2300.11 Report "Password Never Expiring Users" show deleted domain users - how I can fix it ?
How to create a software deployment mandatory for newly enrolled PCs
Hi Team, We have a requirement that , need to install the anti-virus software as soon as the new devices added to end point central. Basically its a security concern that first install the anti-virus software for all new devices. we have tried with dynamic
Get Request ID in PageScript
Hello everyone, I am working on a page script that will send some custom fields from ServiceDesk+ to a custom app. I can't seem to find the variable name for the request ID though. For example, I can get the ticket site using this. var site=$CS.getText("SITE");
M365 Security Plus' build 4528 has been released!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4528. Features: Archiving: Users now have the option to archive and restore audit logs stored in Elasticsearch data engine. Enhancement: Users can now view the Schedule
M365 Manager Plus' 4528 build is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4528. Features: Data engine migration for improved performance: For customers who installed M365 Manager Plus before build 4324, Audit, Alert and Content Search data
Assert Management - IP Camera & IP RFID reader
Dear Team, As part of industrial automation, systems, cameras and RFID readers as well as servers, switches and firewalls are networked at various points in the industrial area. I decided to implement the OPManger app to monitor assets, health and logs.
How to allow Apple TV Updates?
Hello, we have a good deal of Apple TVs deployed, and I recently discovered that they are not getting any updates. Not a single one. When working with MDMs in the past, there was typically an option in the kiosk to allow updates to push or not. However,
Failover server wrong status in DB
Hi, Is it normal to have Server status as 7 in the DB for the secondary server? Shouldnt be "1" ?How can that be corrected? From the GUI, failover shows green Best Regards, Bionid
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