14000: Request List filters
With the recent upgrades, how are teams or admins managing viewing queues? Most of our techs would use the group-based filter to view their tickets, with this function now removed, techs have had to create new custom views. Obviously this is unwanted
Change Management - report to generate details of change request
SELECT chdt.changeid "Change ID", chdt.title "Title", Longtodate(chdt.createdtime) "Created Time", Longtodate(chdt.scheduledstarttime) "Scheduled Start Time", Longtodate(chdt.scheduledendtime) "Scheduled End", Longtodate(chdt.completedtime) "Completed Time", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", priodef1.priorityname "Priority", urgdef.NAME "Urgency", ctdef.NAME
Trying to retrieve all open requests for a specific group utilizing the Python API. Running into weird behavior.
Hello, I am trying to utilize python to retrieve all the open tickets for a specific technician group. I have successful connections utilizing the correct api endpoint with a valid api key. So far I am working with the following input_data string, { "list_info":
Sites and Regions
hi guys i was wondering what's the difference between Sites and Regions and what Regions do in service desk plus. also if they have a specific key for request and technicians or users.
How to setup default programs
Hi, how can i setup the default program for example adobe reader DC? And how can i test if it is installed before? BR Rainer
HA status is not live but PMP is running on Secondary Server
For the past few weeks we have been having an issue where roughly once a week the HA status to our secondary server switches to not alive but when I check the secondary server PMP is still running. We do get email alerts from both servers that HA is not
Endpoint DLP Addon in Endpoint Central
I have a potentially severe problem. I just got off with tech support. I recently upgraded Endpoint Central to version 11.2.2300.8. A trial of the new Endpoint DLP add-on was in the upgrade. Foolishly, I tried it. I created one rule to identify SSN's
Purchase Requests Query - Requested by
In Asset Explorer, my query is showing Requested By as a number. What am I missing? SELECT pr.requestid "PR ID", (poaddfield.UDF_CHAR1) AS "ITSR", pr.Subject "Subject", pr.requestedby AS "Requested By", (poaddfield.UDF_CHAR3) AS "Funds", Quantity * Estimated_cost
Audit conditional access failures
Is there a way to create an audit/alert profile to monitor login failures dues to being blocked by an Azure Conditional Access Policy? Thanks, Michael
Share a Request with another user
Hello, a simple Question: we use ServiceDeskPlus v14.200. Is there any other possibility to share a request to other users except that a technician has to share the request? The user in "E-mail Id(s) To Notify" get the E-Mail Notification, but no access
multiple departments association
Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide site requests
Unable to open archived requests
Dear, We have problem opening archived requests. Archived requests are visible but we are unable to open them Log [15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: ****************** Inside of SdpSecurityFilter class ******************|
Can't select Edit Group and Technician
I'm facing this problem, please give me a guide.
Book Value and disposal cost
Hello In the Assets section, after selecting my desired asset and then going to the Financials tab, I can add depreciation value to the asset. When I complete the depreciation details for the asset, the current depreciation amount is placed in section of Current Book Value ($). What is the relationship between depreciation value and disposal cost? regards
Managing SaaS Subscriptions
Hi there, I would really like a way to manage SaaS subscriptions better. We've been experimenting with various ways of cataloging all of our software and subscriptions, and I'm finding it a bit frustrating. We've sort of found that having things as a
File storage path
Does the File Storage Path point to the actual directory for file attachments, e.g. fileAttachments\ or to the directory containing that folder? We upgraded to v.14 and we are getting a warning about our file storage path. It is currently set to "C:\ManageEngine\ServiceDesk\bin\\.."
Download MIB for Camera
on Asset Scan I cannot scan full bosch camera, Just I see IP, name and model, and all of the attributes doesn't fetch. where I can download their MIB? Bosch Camera DINION IP starlight 8000 MP (CPP6)
reply received in custom trigger
any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
Mail fetching randomly failing
Recent install of the free version. Mail is configured with Microsoft Graph and was working just fine for a few days and then randomly stops. Restart fetch and do a sample test. Test is successful but mail is never actually pick up from the box. After
Query to get Project and milestone timespent in same query.
Version : 10.6 DB : MSSQL OUTPUT : SELECT tpr.PROJECTID , MAX(pr.TITLE) "Title", (SELECT SUM(ct.TIMESPENT)/1000/3600 "Total Time Spent" FROM ChargesTable ct LEFT JOIN TaskToCharge tkc ON ct.CHARGEID=tkc.CHARGEID LEFT JOIN TaskDetails tk ON tkc.TASKID=tk.TASKID
DOD banner on web console login
I was wanting to have a banner display before the login page. I know this is a DISA stig setting for IIS (even though desktop central doesn't use IIS) I'd imagine still a requirement. I already have a HTML banner file just not sure how to incorporate
Query to Request created from Mail and waiting for an Tech Reply.
Version : 14001 DB : PGSQL / MSSQL OUTPUT : SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", ad.ORG_NAME AS "Account" FROM WorkOrder wo LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID LEFT JOIN WorkOrderAccountMapping wam ON wo.WORKORDERID=wam.WORKORDERID
Even with ##RequestID## SDP cloud still create as a new case
Hi Team, I would like to know how to tackle this issue. When I created a new case under SDP, system will issued a new ticket number. I taken the ticket id & even use the ##RequestID## inside my subject id during i send email via outlook, SDP still record
About retention settings
Hi all, As seen in the help page(https://www.manageengine.com/products/eventlog/help/StandaloneManagedServer-UserGuide/AdminSettings/db-storage-settings.html) retention settings of ela, "Current Storage Size" allows us to adjust how many days to keep
About retention settings
Hi all, As seen in the help page(https://www.manageengine.com/products/eventlog/help/StandaloneManagedServer-UserGuide/AdminSettings/db-storage-settings.html) retention settings of ela, "Current Storage Size" allows us to adjust how many days to keep
Analyzer doesn't seem to be parsing firewall logs
I'm trying to send OPNsense (fork of PFsense) firewall logs to the analyzer. However the analyzer doesn't seem to properly parse the logs as firewall logs. Such as it doesn't see the IP's or action etc of the log. It managed to pull the date pretty much.
Business Role
Hi there, Can I associate all my request to specific Site, Group and Account? If Can , How can I do it
I couldn't update my Certificate on PMP
Configlet didn't start automatically
Good day, experts, Could you please advise if I do something wrong or missing something? Scenario: I have access-list that must be same on all switches Configlet should start and fix access-list if any issues with config What done: CLI configlet (script
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
Patch Tuesday updates - May 2023
Hey folks, Here's a list of the updates released this Patch Tuesday: New Security Bulletins : 2023-05 Security Only Quality Update for Windows Server 2008 (KB5026427) (ESU) (CVE-2023-29336) (CVE-2023-24932) (CVE-2023-29325) 2023-05 Security Only Quality
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. To know more about the details of the zero-day vulnerabilities, kindly refer to this forum. To mitigate the vulnerabilities using Endpoint
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. To know more about the details of the zero-day vulnerabilities, kindly refer to this forum. To mitigate the vulnerabilities using Vulnerability
Query to get Incident Based Contract info
Version : 11026 DB : MSSQL OUTPUT : SELECT ac.CONTRACTNAME AS "Contract Name", ad.ORG_NAME AS "Account", accmgr_user.FIRST_NAME "Account Manager", sp.serviceplanname as "Support Plan name", ac.contractno as "Contract Number", CASE WHEN ac.isactivecontract
Access Control Report
Hi, Is there a way to create a report for accounts that don't have access control rules set on the? For example, list all account called "Admin123" where no access control rule is set? We add on average 2-3 computer per week and at the moment I bulk select
[Zero-day] Microsoft's May 2023 Patch Tuesday fixes three zero-day vulnerabilities
Hey folks, This is to notify you that three zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. CVE ID Description Impact CVE-2023-29336 Zero-day Win32k Elevation of Privilege Vulnerability
Query to get Request Closure Comments added by requester.
Version : 13000 DB : MSSQL / PGSQL SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", rtdef.NAME AS "Request Type", lvd.LEVELNAME AS "Level", std.STATUSNAME AS "Request Status", wo.CREATEDTIME
Microsoft Exchange Online as mail delivery system (OAuth 2.0)
Nowadays is very common to see organizations using Microsoft Exchange Online as their mail delivery system and I think ADSelfService Plus should be able to accept it as a valid email configuration setting. Right now the only option that the mail settings
FDA 21 CFR Part 11 Compliance / E-Signatures for Change Control
Does anyone have experience with implementing ServiceDesk Plus (specifically the Change module) for use with regulated GxP systems in a life sciences organization? Part 11 outlines requirements for electronic records and electronic signatures. I am currently looking for any information on 3rd party or bolt-on solutions to capture electronic signatures. Does anyone have change control implementation experience in a regulated environment? Any information or recommendations would be greatly appreciated!
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