Review: DataSecurity Plus through 2023
DataSecurity Plus' 2023 updates allow you to audit more data sources and offer updates to security and other functions. Here are some of the most impactful changes and features that make DataSecurity Plus more adept at data-centric security: Launch of
Notification 02
I encountered an issue with the "request timer actions" feature that I create to send notification by email when the technician is not assigned However, the issue is when using it to send notifications for templates that require approval. When creating
OpManager's mobile app
How to create dynamic dependency between 2 fields?
Hi! I am trying to create dependency between 2 fields using form rules and script. First I will have to select the site like HU, RO, IT And then I have a dropdown pick list called "Clinic" to list all of the options that is corresponding to the site.
RecoveryManager Plus rolls out build 6074
We are glad to release the latest version of RecoveryManager Plus, build 6074. Enhancements: SSL Certification Tool: A completely revamped SSL certification tool allows you to easily apply SSL certificate for RecoveryManager Plus with just UI-based actions.
Requesters Dashboard!
Dashboard and score functionality for requesters. Many users do not want to enter the self-service portal. Most of them register ticket through email or enter the self-service portal very limited. If the ServiceDesk Plus provides them with a graphic dashboard,
Integration of EC with Tenable
Hi team, We are interested to try EC integration with Tenable.sc but we need to know if the Endpoint Central only will read data from Tenable or can impact that environment as well? So basically we want the integration to works in a way that it reads
ADD new button in SDP
Hi ALL. I need provide possibility selfcreated asset report for my requesters/users. We create new report via MS SSRS. And now I add a custom link-button to go to the report. For example, using this link below I need to get to “Report1SD” with current
Trend Report Monthly ServiceDesk Requests
I'd like to create a report that shows how many tickets were created per month over the last 12 months and display a line graph with the results. How do I do that?
Automatically link incidents
We have an on-premise version of Service Desk Plus. We receive lots of duplicate alerts into our service desk plus instance via email. These alerts come from the same requestor. I have an idea but not sure how to implement it within the system or if it's
Use Dynamic Groups for Software Deployment / Configuration
Greetings! We'r required to deploy Splunk Universal Forwarder on every windows machines in our infrastructure. We'd like to automatically deploy the software on all machines that are freshly added to SoM (eg. newly installed servers / clients). Therefore
exclude non domain user from User log on Failures report
Hi, on my dc's I see thousands of bad user name errors from my exchange servers. Apparantly caused by a Microsoft patch that is still not fixed. I want to exclude these errors from AD Audit, I tried editing the rules under configuration, advanced configuration,
Some scheduled reports have failed with error Not enough port available after upgrading from version 12000 to 14006
Hi All, After we have upgraded the SD from 12000 to 14006, we have a problem to run some reports by schedule. When we run the report manually and then send it forward by email, it works just fine. But when we schedule a report and send it by email, we
change the User-Invitation Mail Template
Hi, the link in the userinvitation mail template is false. How can i change the Template? Thanks and have a nice day. Greetings from Germany
Change windows login/lock screen
Hi, My company have a needs to deploy background image to all our Windows 10 pro users desktop login/lock screen (not wallpaper). I see we can achieve this by replace the lock screen or using slideshow, either by registry edit, local GPO, or another way.
Subnet fully Used, but some of IP addresses not pinging
Hi team, Could you please advise on the issue below? I have some amount of subnets thats show correct results about Used addresses. But one subnet (/23) displayed strange results. As per OpUtils this subnet fully utilized, all IP addresses in Used state.
Supernet/Subnet edit doesn't work
Hi experts, I'm trying to assign Supernet/Subnet name and descriptions. But nothing changed when I saved this. Supernet/Subnet name fields still empty I tried to uncheck box "To get the device details using SNMP", but looks like it also doesn't work,
Challenge scenario of an asset in the hands of 3 people!
Consider this important scenario: Three users A, B and C use the same system)Asset) in 24-hour shifts. (because security personnel/support experts must be on duty 24 hours a day) In ServiceDesk Plus, only one person owns that asset, and if the asset status
[New Release] ADManager Plus' latest build 7212 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7212. Issues fixed: Product crashing when the GPO synchronisation activity is initiated in the backend. Issue in creating help desk roles if the role
Participate in ManageEngine's Pic or Treat Halloween photo contest and win spook-tacular prizes!
ManageEngine ITOM wishes everyone a happy Halloween! This spooky season, you could turn your Halloween spirit into a chance to win exciting prizes! Introducing ManageEngine's Pic Or Treat Photo Contest! It's the perfect opportunity to dress up in your
Custom view when requesters reply (or when the Icon is RED)
How I Can create custom view with these criteria: when requesters reply (or when the Icon is RED)
impact_details field
Hola chicos, tengo un problema con la API del service desk plus. Mi problema es que tengo el siguiente JSON que meto en "Input Data" en el apartado View all Requests. { "list_info": { "row_count": 100, "search_criteria": { "field": "udf_fields.udf_pick_301",
Reminder to upgrade your 32- bit server installed machines
Hello MDM users! This post is a reminder to upgrade your 32- bit server installed machines soon. The deadline to migrate to the 64-bit server for Mobile Device Manager Plus & Mobile Device Manager Plus MSP is 1st January, 2024. The reason for us putting
Restore Process
Before I go down a rabbit hole I need to ask a basic question. Initially we had our Production and Test databases for SDP on the same SQL server. We've since built a new SQL server just for our test products. I now am unable to take the latest backup
Common Agent Across Manage Engine Platform?
Is there any planning for a common agent to function between all of your services? ADAudit+, ADManager+, Log360, LogAnalzyder, Endpoint Central all installing agents is creating all sorts of failure points, CPU overloads (at collection times), and multiple
Change Requester or Site in the Ticket
How do you change a requester within a ticket? How do you change a ticket from one account to another?
Vulnerability database update stuck on "Download Pending" on a closed network.
I have a fresh install of Endpoint Central version 11.2.2340.1. After install finished, i followed provided steps for permanently disabling TFA. I then set proxy to "No Internet Connection" and turned off scheduled database updates. I used the update
ADAudit Plus File Server Report
Hello; Is it possible to get a report for file server the files not opened(or accessed) for a specific time. For example the files not opened for 1 year. There is File Read Access option under File Audit=>File Audit Reports=>File Read Access but I need
Mr Arun. Your Signature is large size, and I cannot comment or reply to to you on previous topics.!
I have installed and configured the Endpoint Central and Secure Gateway on both servers. Endpoint central is available on the internal network, but it shows a white page on the Internet! it's - build 11.2.2335.03 You have asked this question. Share :
Work Logs not allowing users to add an owner
Hello! First time forum poster here looking for some assistance with the request module in SD+. I'm running v14300 and one of my technician support groups has suddenly lost the ability to enter an owner on a worklog: Other technicians in this support
Unable to apply Interface Templates - OpManager
Hi Trying to configure Threshold settings for Interfaces in mass (for Switch Stack) as we get high amount of alerts on Threshold violations. We are able to configure this pr Interface, but since we have a high amount of Ports this does not work. What
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30. Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
UEM Product is not reachable!
I installed both UEM and Asset Explorer on the same server. Everything works well, but when UEM integrated with Asset Explorer, at the top of the Asset Explorer page, there is an error: "UEM Product is not reachable" and in the integration settings section,
Tag Remove
There appears to be now way to remove a request tag - I know I can remove it from the request. But you cannot remove it from the tag list - what if someone misspells of creates a bad tag?
Duplication Issue
I have implemented the "On Form Submit" script as shown in the attached snapshot named "Testing_01". However, when I click on the "Add request" button, the text is being duplicated as shown in the attached snapshot named "Testing_02". The purpose of adding
[SDF-77449] Field and form rules are not reflected on SDP mobile application
Field and form rules are not reflected on SDP mobile application..! these rules are working fine within the web app, but everything is broken whenever we trying to use a mobile app..! App build is: 11104 Mobile app version: 5.4 DB: MSSQL
How can we get REST API's for Users Filters
Hello Everyone, Is there a REST API's available to know, a) My Pending Requests (for Requesters) b) All My Requests (for Requesters) c) My Pending Approvals d) Awaiting for Updates e) Need Clarification Regards, Wajahath Farooq
Base Currency issue
Dears, I can't change the default base currency under instance Configurations and the filed is disabled.
Relationship between Regions and Sites & Departments
Adding the possibility of relationship between Regions and Sites & Departments. This is an attractive feature for capacity management. With this capability, IT managers will understand that: How many sites are there in Regions? And how many departments
Add Date and Technician to AD Fields?
How do I add the date to the Description and/or Notes field in AD when using a User Modification Template? I've tried %datetime% and %date% and it didn't seem to work. Also does the %technician% field works in Notes? It didn't seem to when using the User
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