Report on Windows Task scheduler
Is there a way to get create a report on Windows Task Scheduler, need a report of all tasks created in Windows Task Scheduler, and the service Account that is being used to run the scheduled tasks
[SDF-46395] Auto Assign based on First Response
Hello, I see a couple of old threads on this dating back years. Each time the response is that it's being worked on, and to look at the road map. I have never seen this mentioned on the road map and each time there's a new patch available this is literally
Google analytics
Hi, I was wondering if there was any integration with Google analytics on the support that customers see or anything similar to this? Thanks
QR Scan to open ticket
There's ticketing product that implements QR code scanning to open up tickets. Would be slick if servicedesk was able to do that, where users can scan a specific QR code that opens directly to a specific instance "HR, IT, Marketing, etc." , then fills
API - Modify "tags" attribute
Is there a way to PUT new tags onto a request? The documentation doesn't mention anything about tags as an attribute. We were able to succesfully GET requests with a specific tag by using tags.name in search_fields, but we haven't been able to figure
Upgrade from 14200 to Latest fails
Postgres unable to start Looks like the postgres upgrade is failing on updating to the latest version.
Patches/Updates Via Self Service Portal
Hi, Is it possible to have Windows and third party updates/patches appear in the Self Service Portal? We have some devices that are excluded from our normal patching routine due to them being in use 24/7. The device owners are supposed to manually patch
Link Multiple Changes to a Problem or Project
Often times, especially with a Project, we have the need to link multiple changes to the project. Or sometimes it can take multiple changes to resolve a problem. In either case, you can only attach one change. It would be nice to have the ability to attach multiple changes to either a problem or a project.
[ITOM online workshop Germany] Learn how to monitor your network devices, servers and apps effectively
In today's rapidly evolving digital landscape, the optimization of IT operations has become a critical priority for businesses striving to stay ahead in the competitive market. With the ever-increasing complexities of IT infrastructure, the need for efficient
Technician report
I'm running SD+ woth postgre I'm attempting to setup some reports on a dashboard showing inflow/outflow of requests and I'd like to show: # of tickets in the individual technician's queue # of tickets the individual technician has been assigned/picked
How can I obtain a report of all my 90k users and weed out duplicates / old records?
I've just taken over a Service Desk using the ME product, something I have limited knowledge of. We have a database of approximately 90,000 users, which is far more than the number of clients we support, I would say around double. I am looking for a way
EndPoint Central Vulnerabilities
We have EndPoint Central version 11.2.2325.13. Endpoint Central is reporting itself as being vulnerable to the multiple CVE's (please see attached screenshot). Does ManageEngine plan on upgrading to the latest version of TomCat to resolve these vuln
Automatic User creation
Is there a way we set the automatic user creation to check for EmployeeID before creating a user to avoid duplicates, as we can do with the UPN and Email in the Creation Template?
SharePoint Manager Plus build 4405 released!
Hello Everybody! We're glad to announce the release of SharePoint Manager Plus' latest build–4405. New Features: SharePoint Delegation: You can now granularly delegate farm and site collections management, reporting, auditing, monitoring, and backup capabilities
ADSelfService Plus automatic task or request
Hi, I would like to trigger a task or request automatically when something is changed in Self Service. But I can't find any setting for that. Can someone tell me where I can find this setting? Thanks Patrick
Disable installing unapproved apps but keeping system apps.
Hello, I am setting up a new profile for my company's Samsung devices, we want to control that nobody installs unapproved apps, only the ones we have distributed from the IT department, so we have created a profile with several Android restrictions. But
Modifying multiple templates
Hello, I am looking for a way to modify multiple templates to add Office 365 functionality. I do not want to have to do this individually - too many templates! Thank you very much!
Query Report - Adding Last Login User and Last Login Time to Existing Query Report
We have a Query Report setup to return the computers that do not have a certain software installed. We would like to add the last login user and last login time for the results to make sure the computers are still active and who is using the computer.
Asset location: can field be "list" instead of "free text"?
We are evaluating SD+ as our helpdesk system. We have a strong policy on correctly manage item's position inside the company and it looks like in SD+ the location field used in the asset/workstation form is a free text field, which means that we cannot guarantee the authorized location standard is used when moving IT object inside the company (every room/location has a specific code). I kown SD+ can used additional fields and that one one them could be used to contain that specific information, but
Add comment when assign request to Technician
Hello.pls, add ability write comment to request when assign request to Technician
Servicedesk v10 - Status change comment
Hello to all, after upgrade to Servicedesk v10 we can't see our "Status change comments" history if we not schedule a request change status (Reason field). Is there any way to see this comments without schedule a change status? Thanks in advance
ServiceDesk Plus Vulnerabilities
We are on the latest version of ServiceDesk Plus 14.5 Build 14504. The following vulnerabilities are showing in EndPoint Central. Does ManageEngine plan on upgrading to the latest versions of Nginx and TomCat to resolve these vulnerabilities?
can't running run.sh
I first installed service desk plus on rhel 8.6, every time I try to run run.sh it always fails.
[ ManageEngine ] - Your exclusive invite to our IAM and Cybersecurity seminars in Hyderabad and Delhi
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023: IAM and Cybersecurity seminars in Hyderabad on November 21 and Delhi on November 23. Our senior technology evangelists will be sharing their thoughts on how you can
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please Download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90103) on this readme page.
Asset Tagging profile' setting...
Good morning, I would like to know if when creating a profile for android devices there is a possibility to set the "Asset Tag information" setting so that it does not leave the device screen active all the time, when setting the "lock screen only" option
Stop timer of multiple number of requests/ calls and restart the timer at a predecided time automatically
We want to stop the timer of multiple number of calls/ requests at a particular time. After lapse of a pre-decided time period, all the on hold calls for whom the timer has been stopped, should become active by the starting the timer automatically without user/ administrator/ technician intervention. Please advise on how to make it possible in the present software.
Why the Icon of Agents looks black?
Greettings Comunnity I've had this problem for two months. On my computers the icon constantly appears black. In the administration panel it appears as a connection established but then it does not perform any type of action. I have tried updating the
Constant CVE alarms!
There are a few routers, switches and loadbalancers that I have that even though are set to Not Applicable, and I clear the alarms, the next day I get a flurry of new alarms for the NOT APPLICABLE! This is getting old. I only want alarms for actual NEW
dataengine-xnode storage location
I know that the below path is unique and is not sent to SQL, but are there any intension on ever allowing this data to be sent to MS SQL versus' s being stored locally on the ADAP server itself? C:\Program Files\ManageEngine\ADAudit Plus\apps\dataen
OpManager unable to start when using MSSQL
Hi ManageEngine, We have tried to install OpManager with MS SQL as the database, but with no luck. We have tried it with MS SQL 2022 Express and MS SQL 2019 Standard. Both have not worked. However, when we install it with PostgreSQL, it works fine. How
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' security component - Secure Gateway Server with few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this build,
Query to get Account details along with additional attributes and postal address info
Version : 14201 DB : PGSQL / MSSQL OUTPUT : Query : select ad.ORG_NAME As "Account", org.description AS "DESCRIPTION", ad.LOGIN_WEBURI AS "LOGIN WEB URL", ad.LOGIN_URI AS "LOGIN URI", ad.SUPPORT_EMAIL AS "SUPPORT EMAIL", ad.SENDERNAME AS "SENDER NAME",
Incorrect Username
#Issue# The username field in the users tab shows firstname+lastname. Username is usually synonymous with login name so this is likely to cause confusion. #Reccomendation# Add an additional field called full name for firstname+lastname and have username
Request: Allow User/Computer Import Time Change
#Issue# Currently you are only able to change the run time on "scheduled tasks" (Admin>Scheduled Tasks) not on synchronization scheduled for AD users or AD computers. This means I found have to be awake and schedule a device import at 1am if that is the
Request: Change Superuser Notification
#ISSUE# I don't think it makes much sense to list all superuser accounts to all users. This has the potential to give users a list of people to randomly email with problems, and isn't useful to them anyway. #Solution# I think the superuser list should
Personalize time settings
Hello ME Team, Do we have an option in patch manager plus to adjust time automatically based on daylight saving time? I follow Eastern Time but recently due to daylight changes my system reboot tasks ran 1 hour late!! Attached is an example how we have
Multi-select lookup fields
When adding a custom field to a template, it would be great to be able to create a lookup field that supports multi-select. As far as I can tell, lookup fields currently only support single-select.
Subject not converted char utf8 with custom scripts powershell
After applying service pack 14503, scripts written in Powershell do not properly edit the subject and description fields. This means that Polish characters are not displayed correctly. For example: ąąąććć My script: param ( [string]$json = $(throw "-json
Has anyone had experience with cloud security breaches affecting SEO firms? How to prevent them?
Hello Siemens Community Members, I hope you're all doing well. I'm reaching out to our esteemed community to discuss a topic that's become increasingly important in today's digital landscape: cloud security breaches and their impact on SEO firms. We would
Next Page