Upgrade to Windows 11 version 23H2 with Vulnerability Manager Plus!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2023 update (version 23H2) for Windows 11. This is the second major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in
How to easily edit a relationship in CMDB?
Right now if I want to change a relationship between to CI's I need to do several steps. Enter one of the CI's Select Detailed View Select Relationships Select List View Select the Relationship Delete it. Add a new relationship to replace the one that
Receiving windows login prompt when trying to access login screen
I am in the process of setting up ADSelfservice Plus to be available outside our firewall and also enable MFA for Exchange. I have installed a wildcard SSL and everything looks good, except when attempting to access the login page it brings up a windows
Explanation of the "TIMESTAMP OF LAST EVENT"
In the 'Domain Settings' next to each domain controller it reports the TIMESTAMP OF LAST EVENT. Could someone explain what that means exactly? The reason for asking is that I have ten DCs, eight of them show a TIMESTAMP OF LAST EVENT for today but two of them show TIMESTAMP OF LAST EVENT for several days ago. Many thanks
How do I purge old requests?
Is there a way to purge the DB of old requests? We already archive, but we have 10 years worth of tickets and I need to free up some space. running version 9.1 Build 9118 Postgressql Windows server 2012 r2 datacenter
How do I hide some of the default views that come with the system
How to make the request default view display only which consists of My Open Requests, My Requests On Hold，My Pending Requests, My Resolved Requests, My Completed Requests, My Closed Requests, All My Requests for Technician or Support group
Install SSL on free version SDP
Dear support, I have Service Desk Plus version 9.3 Build 9300 standard and free version. Is there any possibility to import SSL on this version? Thanks in advance.
Release Notes page is close to unusable due to its size
Can you guys rework the release notes page so that it doesn't hang the browser over and over again while scrolling through the page? https://www.manageengine.com/products/service-desk/on-premises/readme.html Thanks!
All My Requests - default view filter for requester - how to??
Hello! Our requesters want see "All My Requests" as default view filter in SDP 9 How to?? http://odarchuk.com
Windows Storage Pool
Hi ALL How i can use OpManager for monitoring Windows Storage Pools ? Currently my min.requirements are: Free/Used space Ph.disk status is it possible ?
[Free webinar] 5 ways to measure and reduce your help desk's workload
Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
[Free webinar] 5 ways to measure and reduce your help desk's workload
Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
[Free webinar] 5 ways to measure and reduce your help desk's workload
Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
How to restore deleted solution
Does anybody know how to restore accidently deleted solution ?
Request Timer Action conditions
Hi Team, is there any way to have a condition on RTA that runs only on the first-level approval? (if I use approval status, it will ignore the approval level). Thanks.
Running the Agent Service with lower privilige?
Hello, Currently, The UEMS Agent is installed and automatically executes in Local System account. We have a bunch of "Critical infrastructure" servers, which we maintain manually, were would like to get inventory etc from, but were the Agent should have
Breaking news on Endpoint Central MSP: Your next-gen cloud client management solution is here!
In the ever-evolving realm of MSPs, securing and managing endpoints is the cornerstone of your SLAs. Today, we are thrilled to introduce the SaaS version of Endpoint Central MSP, your gateway to a universe of endless possibilities for your MSP business.
Change Icon For Other or Default Template
Dear SD Team, Is possible to change the Icon for the default main category as it shows in the attachments..
SDP build 13010. can't update. password authentication failed for user "postgres"
SDP - build 13010. can't update from linux console. /ServiceDesk/bin# ./UpdateManager.sh -c > Press i to Install c to Import Certificate v to View installed ServicePack versions e to Exit Choose an Option:i > Enter the patch file to install:/home/mukadmin/ManageEngine_ServiceDesk_Plus_14_2_0_SP-0_5_0.ppm
End User Portal Customization - Access HTML code?
I'm attempting to build out our end user portal and I'm fighting a losing battle with the customization tool. Unless I'm completely missing something, it seems to be pretty poor, offer very few options and is quite buggy. As an example, one of the things
Deployment of WAN Agents to a group of Computers
Hi, we are planning the initial installation of Endpoint Central (cloud based) and i didnt find informations for the followin question: is it possible to deploy the WAN Agent in a remote office to a specific AD Group or a OU within the AD ? Or maybe to
EventLog Analyzer’s 2023 in Review
2023 has been a year of significant advancements and improvements for EventLog Analyzer. With a host of new features, enhancements, and fixes, EventLog Analyzer has fortified its capabilities, offering a more robust and efficient solution for log management
Log360 - Year in review
The year 2023 has been a remarkable one for Log360. With the introduction of a multitude of features and enhancements, Log360 has continued to evolve, making it easier for administrators to manage and secure their network infrastructure effectively. Here
Consent for remote session
Hi, I can't believe that there isn't a way to ask for consent when taking remote control, with a timeout where if the user hasn't replied, for example because they're not there, then we enter. Refusing connection makes no sense to us. At least give us
Expired Loan Notifications
I'm trying to configure notifications for asset loan expirations and I can't seem to make sense of the function, looking to see if I'm missing something. I'd like to notify the user/asset owner that the loan is expiring so that they have a reminder to
VNC Accounts - Password Conflicts
Hi, How do you avoid Password Conflicts on VNC accounts? Since build 12100, " VNC passwords have to be added as an account under the respective resources." The issue is the VNC account is not a local account on the machine, so can't be verified. There's
SLA and different status for problems.
We need to have different statuses for the Problem module and be able to have the option of having a matrix for the SLAs. This module currently lacks these options, which makes it difficult to create a lifecycle that complies with ITIL. You also need
Custom Script to append an additional field onto the Subject
I am trying to create a custom script that a form rule can use. It needs to take the value entered into one field and append it to the subject line. All my attempts end up with null being entered. This suggests to me that I am using the wrong variable
Instance 1 have not option to remove user!
We have two Instances, Instance 1 and Instance 2. I define a user for Instance 2. but he accesses to Instance 1 and Instance 2. I cannot remove he from Instance 1. Because Instance 1 have not option to remove user!
Conversation Icon not updating
Hello, How to I configure the conversation icon to update to red when a technician responds? It currently remains green if tech replies
survey to 50% users of one Instance or all Users!
We have two Instances, Instance 1 has 30 users and Instance 2 has 30 users, which means a total of 60 users for both. When we put a survey in Instance 2 that is sent based on 50% of its users, it sends the survey to 30 all people, that means 15 people
Service Catalog approval issue
We have 2 level approvals setup in our Service Catalog for certain templates. These levels are defined as follows: 1. $REPORTING_TO$ 2. $DEPT_HEAD$ Where $REPORTING_TO$ is automatically fetched from our Active Directory and it's represents the users's
VBA API Sample script that includes input_data
Hi all, I'm trying to create a VBA script I can run as an excel macro that will create a request ticket with a certain template. I'm having trouble getting the correct format for input_data, I keep getting following error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
Request updated by multiple people? New User angle
Hiya, This may have been asked before but I dunno how to phrase a search lol What I would like is for a new starter form to be updatable by HR and the chosen line manager. The image shows it better, but HR don't know what folder/system/shared mailbox
M365 Credential issue
To anyone who knows about ADManager Plus, We have been facing a recurring issue with ADManager Plus for over a year now, and it remains unresolved. We are reaching out to you in hopes of finding a solution as soon as possible. The problem we are encountering
Root CA being issued by Desktop Central
Has anyone noticed a Root CA cert being installed by DesktopCentral on agents? It looks like they issue two certs directly from the DesktopCentral server to the agent endpoints and put them in the cert store. Any way to issue this from a trusted CA?
Notice about EOL of Account Admin role and Site Admin role
Dear Users, In the next few months, we plan to remove the SDAccountAdmin/SDSiteAdmin role. However, before we go ahead with the plan, we wish to hear your thoughts on the SDAccountAdmin/SDSiteAdmin role and how you use it in your organization. So, why
Hide Security banner
We are running : 14.3 Build 14305 and the admins keep seeing this security banner. I saw this link https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner and i ran the query to update the expiry_days then restarted the application.
How can we add Image on a Widget - Request Details Page?
How can we display a Image on the Widget created through the Page Script - Request Details page view. Please let me know how can we show images which is already present on "\ManageEngine\ServiceDesk\inlineimages\ze\images\happy.png".
Is anyone using ServiceDesk Plus in a Healthcare Organization?
We are working to implement ServiceDesk Plus in a hospital system. I would be interested in talking with anyone else who is already using this in the same setting.
Next Page