Additional scheduling options
Could you consider adding additional scheduling options for reports and preventative maintenance task please. What I'd like to be able to do is schedule work for the last monday of every month as an example. Also the monday of the last full week of a month. Maybe the easiest way to do these obscure ones is to allow a calendar type picker and allow multiple dates to be selected and it create a schedule from that. If it is essentially a manual scheduling process, maybe it could have an option to send
OS Deployer Issues since Enpoint Central 11.2.2325.13 update
Hey Guys We have noticed issues with deployment since doing the 11.2.2325.13 update for Endpoint Central. Before the update, we could PXE boot from the Dell WD19 dock's. After the update, we now get an error with Local IP and Local MAC showing not connected
M365 Security Plus build 4543 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4543. Feature: Mail Server Authentication: You can now secure access to your mail server using OAuth, besides basic authentication. Deprecation: The cmdlet used for
M365 Manager Plus build 4543 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4543. Features: Mail Server Authentication: You can now secure access to your mail server using OAuth, besides basic authentication. New report: Filtered As Spam:
How to add web applications in CMDB
Hi all, I need to add the web apps developed in house in the CMDB. How can I add them? I can't figure out how to add them. Because I need to add details like web server (if is IIS, Apache, etc). Which database engine uses? (Like SQL, MySQL, etc), Which
Can't Load Dashboard and Widget Servicedesk
Some technician can't load helpdesk dashboard and request by Widget. Could you help me Fix it?
User reset without selecting domain
Hi, we have configured several domain in AD SelfService mainly for administrators. Problem we are facing now is one of the domains is used by end users and they should not see all the other available domains. Is there a possibility to setup a secondary
Discussion RE: Status values
new to SDP (Cloud). When new Service Requests come in they default to STATUS == OPEN. Our team then reviews if it's business impacting/critical. But they don't really mark the SR in any way other than adding a note. So, being new to this, I was thinking
Can't generate request if template used has a multi-select field on a Standard Edition instance
Hi, Team, after several tests having internal errors in generating requests on preventive maintenance tasks, I found that the problem was when using a multi-select additional field (multi-select or checkbox) and only occurs on standard instances. I've
How to install custom SSL certificate to Read-Only Server?
Hi, It is possible to install unique custom SSL certificate for Primary and Secondary servers with High Availability (PostgreSQL) configuration. While installation of custom SSL certificate on Primary server with Read-Only Server configuration is still
Temporary Requesters!
Every organization has several consultants and contractors who refer to that organization for project implementation During this period, they must register their work and requests in the service desk. Therefore, a local authentication account will be
Attach assets falls behind the page of the request form
I detect an issue, When we want to add request and after clicking on asset Icon, Attach assets It falls behind the page of the request form
URL blocked as maximum access limit for the page is exceeded. Please try after sometime
Hola, estamos presentando un error al realizar la consulta desde POSTMAN. Se estuvo desarrollando una solución en NODEJS, donde se ejecuta cada minuto, obteniendo todas las tareas del service desk plus. end point: /api/v3/requests Se hizo pruebas de ejecución,
Hide Tabs
Is a way to hide unwanted tabs like:Task and Worklog via Request Details Page Customization? Or How to do it: Technicians don't see the Task or Worklog tab?
Who viewed the announcements!?
Many users always complain that they did not see IT's announcements about the service interruption. And they blame the problems on IT. This is a big problem. Maybe they are lying! In my opinion, add the ability to add the total number of people and the
[SDF-85276]Set request status in reply automatically
Automatic set request status in reply this idea useful for all tosave many time
[SDF-85495] convert user voice during phone conversation to text
If the user makes a phone call with the support, Convert his voice into text and send it on a ticket automatically. This means the ability to convert user voice during phone conversation to text i is great! And useful for Servicedesk. Servicedesk SDP,Support
[SDF-60437] Consumables and accessories
How can define, add and manage Consumables and accessories in CMDB? Such as: Patch Cord Cables- Sockets- Printer Cartridges, RAM,CPU-HDD, HDMI & VGA Cables-DVD & etc...Like managing parts warehouse. What's best practice for it?
Remove the technician’s name in adding a resolution
I, I would like to remove the technician’s name when I add a resolution to the ticket. I don’t want the requester to see who put the resolution. Thanks Luc
username "\"
Hi, Could somebody help to understand why do I get authenication attemps with username "\". I have attepts like this for several machines in our domain. I was trying to find any information on this cases on the web, but couldn't find anything. Username
CSV import when owner is an asset
How do I set an asset as owner when doing a CSV import? I will be importing a bunch of harddrives and want the machines their inn to be listed as owner (We dont use scan).
Desktop Central Agent Deployment via Intune for current version
HI All, I am looking for a guide to deploy endpoint central client via intune. The old version was a MSI and this tutorial (https://pitstop.manageengine.com/portal/en/community/topic/desktop-central-agent-deployment-via-intune) worked for deployment.
[SDF-83304] Displays the current employee location map
Due to the large displacement of the organization's employees in different sites or departments, their location changes. It would be nice if: Servicedesk Plus ,Displays the current employee location map on their requests
Requester Dashborad
Hi, All of our users expect to have a dashboard on their self-service portal that showing the following results: 1- Estimated time to handle their incident request 2- Number of incident requests in queue 3-Number of technicians online or responsive This is an interesting and very good idea and we suggest adding it in the next release Concept idea
[SDF-38783,SDF-38963,SDF-37516] Extend User Groups Filters
Does anyone know how can you filter User groups based on User custom fields or based on CI ? There was a feature request about 7 years ago SDF-38783
Translate ServiceDesk
When I search for the word "Request", a lot of similar words are found, and it is difficult to find and change this word among the "Requesters", "Requests, Requests(s), and ... In the translation section, can't we just find the word, not the same words in a phrase? and How I can Finding and replacing words together- Like Replace all. What is the best and fastest way to make such changes?
Add Attachment to reply Template
an new idea: Ability to add attachments to reply Templates
[SDF-90222] Add reset servicedesk plus service button in admin tab
Some times all administrators need to restart service of servicedesk plus, after change some thing to view their changes like change web port on the application. So they must remote on the windows server and run services.msc command and restart service of servicedesk plus. this proceess not good idea! I think if manageengine Add restart servicedesk plus service button on admin tab it's very useful.
Browser alerts notification
I have a idea, Display notifications and all changes requests via the "Browser alerts notification" Browser alerts notification Can be more useful on serviced desk plus. Can I use Browser alerts notification for technicians and requester when a notification
Send Broadcast Email to User group
Hi, this feature good for servicedesk. Create announcement and Send it Broadcast Email to User group -------- Because all of requester doesn't login on servicedesk to view new critical announcements
User Asset Details
Our users want to see all their own assets details, but in Selfservices Portal they can see only asset name. Is a way they see more details: like IP, Hardware information?
[SDF-29354] Requester name in reply/forward
when Reply to requester Does not return requester name! Only we can use email address instead of requester name please add ( this ability requester name/s or email/s) like below : (approver name/s or email/s)
UI/UX
Please Improve UI and UX of Change/Problem/Release and Project Form Designer like Incident/Request form.
Desktop Central MDM UDID
In the MDM for Desktop Central a UDID is pulled for each device even though UDID is unique to iOS devices. So for Windows/Android phones & tablets what does this field correspond to for those devices? For Android phones and tablets it is pulling a 16
Lock User
How can I Lock local users manually in SDP ? --- The reason for this: Some employees resign or retire. It is necessary to lock their account and prevent their access without deleting their account because the records of their requests should remain.
Looking for docs regarding "first time" configuration of the UEMS server
Hi, We are setting up Endpoint Central and has stumbled upon to issues not explained by any docs I've been able to find. 1. Can the Endpoint Central Server be run as a service account? 1.1. If yes what minimal rights does the service account need on the
About kiosk mode
Hello, We are very pleased to have kiosk mode and we are waiting new features about kiosk mode excitedly. My question is, How can i add an favorite url or built in apps to Kiosk mode main page ? Regards,
search in the selected list on Report type.
The large number of Cis on CMDB report makes it difficult to choose them. Please provide the ability to search in the selected list.
Cannot start SDP
I installed sdp on one server. After that I installed the postgresql database on another server. I set the parameters on both sides, user and pass and ip address. Then I start changedb.bat and select postgresql and test, I get the message connection established,
Integration of two EndpointCentrals with one ServiceDesk Plus
Is it possible to integrate two EndpointCentral instances (DMZ, LAN) with one ServiceDesk Plus instance (LAN)? I would not like agents on servers in the DMZ to communicate directly with ServiceDesk Plus on the LAN
Next Page