Change request template of approved request
Hello, It's possible to change to another request template of approved request? I cannot delete the approvation to proceed to change templante. We are on Build 12008 with SQL Server. Thank you.
Export Service Catalog (Only Active Templates)
Hi, How can I export to excel only my active Service Catalog templates? I don't want the old templates that are disabled to appear as we have many test templates which are not active and kept for testing only. Can you help me with the correct query?
Adding a default Resolution as part of Request Time Actions
Hi, Is it possible to add a default Resolution entry as part of the Request Time Actions. I know I can change fields such as Status and Request Closure Code, but I need to add a Resolution too. Many thanks Lisa Build Information Your Version : 14.3 Build
Add technicians to the desired role in the roles section!
I think that if you can add technicians to the desired role in the roles section, it is much faster and more appropriate than editing the technicians and giving them a new role.
add HTML form with check box into description of request?
We have a lot of request forms and define more fields dose not good idea! Is possible to add HTML form with check box into description of request? I want when the user to check the checkbox , Save this check https://demo.servicedeskplus.com/app#/admin/service-category/5/templates/2101 Sex: Female ☐ Male ☐ Job Title : Job Title Job Category : Job Category Department/Group : Department/Group Job Code/ Req# : Job Code/ Req# Location : Location Travel Required : Travel Required HR Contact : HR
Unable to apply latest patch
After running updatemanager.bat I get a message stating: Error: Problem occurred during previous patch installation/uninstallation and has not been reverted to actual state. Hence the setup becomes inconsistent. Please contact support to resolve the problem.
Migrate Endpoint Central from cloud version to onprem
Hi everyone, In my organization we was using Endpoint Central cloud version and we wanna migrate to onprem, is there any way to export all or some configs? We have computers with agents, inventory, some policies, ect. Thanks regards.
[Zero-day] Microsoft release updates for 5 zero-days on November 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 63 vulnerabilities in this Patch Tuesday. Of the total, 5 of these have been classified as zero-days. Here are the details of the zero days: CVE ID Description CVE-2023-36025 Windows SmartScreen
Templates of Kyocera devices
Hi Team. Could you create and share templates for next Kyocera devices: 1) Kyocera ECOSYS M5526cdw (Color device ) 2) Kyocera ECOSYS M2540dn (BW device) 3) Kyocera ECOSYS P2235dn Each of them have same OID responses: sysDescr.0:-->KYOCERA Document Solutions
Extend function of Test and Approve
There is a 1-to-1 mapping between the Test and Approve item, and a custom group. Cannot select a dynamic group. Can I please have Ability to select a custom dynamic group for testing Ability to use the same group for several test policies. Eg test critical
Points to be noted in setting up test environment.
Users, Test environment can be created with the production data. Take a backup of existing data, by invoking backupData.bat script under <sdp_home>/bin directory. Backed up data will be stored under <sdp_home>/backup directory. Install the same version of SDP in any test machine and backed up data need to be copied to that machine. Backed up data can be restored using restoreData.bat script under <sdp_home>/bin directory. We like to specify points to be noted when setting up a test environment (with
Cisco ASA SNMPv3
I have a problem with connecting to ASA FW using SNMPv3. Other mgmt system I have does not have a problem with it, so it must be something on NFA. What library do NFA use for it and is there some command line snmp command I could use to test access?
Patch Tuesday updates - November 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5032341, 2023-11 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5031987) (ESU) KB5032341, 2023-11
Patch Tuesday updates - November 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5032341, 2023-11 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5031987) (ESU) KB5032341, 2023-11
Patch Tuesday updates - November 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5032341, 2023-11 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5031987) (ESU) KB5032341, 2023-11
Released on [14-Nov-2023]
New Feature: 1. Professional Edition: Exclusive edition to cater to custom log retention needs, starting at $1,995. With this edition you get: Storage: Default 150GB Search Retention: 90 days. Storage Retention: Customizable by the user. 2. Standard Plan
Released on [07-Nov-2023]
Enhancements: OU filter performance was enhanced. Fixes: The error "Domain already exists" on adding two different domains of the same name has been fixed. Search export button visibility issue has been fixed. Time zone mismatch between the search page
Released on [03-Nov-2023]
New Features: 1. Active Directory Reports: Log360 Cloud now supports Active Directory reports, allowing users to view them on the comprehensive AD Overview dashboard. The dashboard helps users gather vital insights about their Active Directory with predefined
Released on [16-Oct-2023]
Fixes: 1. Parsing issues in the following Palo Alto device type reports have been fixed: VPN Logon Success VPN Logon Failed Firewall Logon Success Firewall Logon Failed 2. Fixed the DFS bottleneck issue, and enhanced the file data storage during job submission.
[Zero-day] Microsoft release updates for 5 zero-days on November 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 63 vulnerabilities in this Patch Tuesday. Of the total, 5 of these have been classified as zero-days. Here are the details of the zero days: CVE ID Description CVE-2023-36025 Windows SmartScreen
[Zero-day] Microsoft release updates for 5 zero-days on November 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 63 vulnerabilities in this Patch Tuesday. Of the total, 5 of these have been classified as zero-days. Here are the details of the zero days: CVE ID Description CVE-2023-36025 Windows SmartScreen
Ultipro (UKG) automation, some questions?
The existing documentation that ADMP has for integrations is pretty sparse. And the logging is atrocious. I am experimenting with the Ultipro (UKG) integration in ADMP. I have successfully gotten the synchronization to work via automation. But now
CHAT Function
In SDPC when using the CHAT feature it creates an automatic ticket. With AI, how will Zoho prevent a system from being spammed and creating mass tickets?
Creating request with attachment via Outlook
Hello, I am encountering a problem when creating a ticket with an attachment in ServiceDesk Plus. The whole process of creating a ticket works as expected and even applies my custom business rules, but the problem occurs in the least expected "functionality"
Endpoint Central Porat self service
New Idea: Integrate Endpoint Central Self service Portal with Sericedesk plus Self service Portal. In my opinion, it would be much better if SDP self-service portal had a widget containing all the software of Endpoint Centra self-service portal. Because
[SDF-35350] Associate Requests to Contract
Hello IT contracts are related to many requests. Does ُServicedesk plus have the ability to link requests to contracts?
To, CC, BCC fields when creating a New Request!
When a request is created, it is very good if there are To, CC, BCC fields in it. Where is this feature used? When the user wants to notify several people. When the technician wants to leave a response on the user's request, that response will be automatically
Sort request's view based on notes/tasks/reply.
On the requests list page, if it is possible to sort requests based on note/task/reply, it can give technicians a better view
LDAP Sync
So I have LDAP sync/auth working for PMP. I assume the daily scheduled sync will pick up new users added to LDAP. Will it also delete users that have been removed from LDAP? If not, is this a feature on the roadmap? I'd be nice to know that if an employee leaves and we remove them from our corporate directory, their PMP account will also be automatically deleted.
[Free e-book] The ultimate guide to overcoming help desk hurdles
Hello folks, Is your help desk struggling? Are frequent issues affecting productivity and service delivery? Wield proven strategies to overcome widespread inefficiencies that weigh down most help desks. This e-book addresses the following major challenges
[Free e-book] The ultimate guide to overcoming help desk hurdles
Hello folks, Is your help desk struggling? Are frequent issues affecting productivity and service delivery? Wield proven strategies to overcome widespread inefficiencies that weigh down most help desks. This e-book addresses the following major challenges
Normal CR's need a 48 hour lead time - how to enforce in tool?
How are people enforcing lead times on normal CR's? We have a rule that Normal CR's need a 48 hour lead time, otherwise it needs to be an emergency CR. It would nice to add a condition in workflow - where Change type = Normal, and 'create date' is less
Dell Latitude 5540s Crashing After OS Deployment
We just received a few Latitude 5540 for deployment. We tried multiple times and different ways to get Windows 10 Pro to work correctly on these laptops. Every time we image one, it finishes successfully. We go to log in (local or domain login) and it
Automatically add a new service request When a user booking a asset
Asset Booking is a new and good feature. Good luck to you. But When a user booking a asset , a request service is also registered at the same time, automatically. Because booking a asset is a service request!
Report Result Font
The font for displaying the results of the reports shows a better shape
Add Wildcard SSL endpointcentral
We bought a Wildcard SSL , with *.our-domain.com do we still need to go through the three steps of the following guide? ] adding the SSL in the third step isnot enough? https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html
Require resolution to close ticket
I am having trouble finding an option to require a resolution in order to close a support ticket in ServiceDesk. Right now, many technicians simply close a request with no resolution entered. I'd like to have an error pop if the field is left blank. Can
E-mail Notifications when Notes Added
Good afternoon, We'd like our technicians to be notified when a note is added to a request. There is an option to customize the template for this notification under Notification Rules, as seen below: However this notification is not being sent, we're
Automatically Ticket Creation
Is there a way which SDP allows for automated email receiving or preview (for example helpdesk emails) and ticket creation within the system (SDP) automatically?
is refreshcycle not "random" per client?
I deployed a configuration to a large collection 30 minutes ago. I would have expected a third of them to be applied by now, since the refresh cycle is 90 minutes. But it dawns on me that I haven't actually seem anywhere, that the refresh cycle is a random
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