Currency base
In my system I cannot change the base currency. I don't have any orders or purchases. I have seen in clean system installations that you can change the base currency very easily. What can I do?
Curl for Windows vulnerabilities all of the sudden
yesterday there was a Curl for Windows vulnerability published. and most of my PCs have this? We use FortiEDR and maybe one of its tools is Curl? (edit; doesn't seem to be related to our EDR) is there a way to show exactly why the vulnerability is detected
[SOLVED] Survey Email Configuration
Folks, I have setup Survey Configuration properly for our site in US, but we have sites in Brazil and Mexico, how can I make sure that users in these sites can received the correct translated email I defined in Survey Email Configuration. For example the translated Portuguese will only received by requesters with Closed tickets from Brazil site, Spanish for Mexico Site
Unable to generate report/ get data of "Device Not Monitor" state
Hi Team, We are unable to download the reprots of "Device Not Monitor" devices from OPM. Except "Device Not Monitor" state we are getting rest of the status of a device. Can you please check and let us know how we can able to generate report. Thanks
Connect Microsoft File to SDP
Is it feasible to establish a connection between an Excel file and a designated template within Service Desk Plus, enabling seamless synchronization of changes between the template and the Excel file? and if is possible could anyone share with me a link,
Customize Performance Monitoring Name
Hi Team, Is there any option to customize performance monitor name? we want to write system reboot instead of System Uptime in minutes in the Email Notification title.
Multiple SLA in Service Request
Good day, I was trying to have multiple SLA based on priority in Service Request. For ex. SLA created 1.Low SLA for Low priority 2.Medium SLA for Medium priority 3. High SLA for High priority Is there any way to achieve that ? Thankyou
report for Probe network scan "failed"
When a network scan completed, there is an option to view Last scan summary. Within that pop up screen show alive host with "failed" These entries don't can included into assets as they failed. Is there any report that can generated list these "failed",?
Service Catalogue Cost, Qty, Total Cost
Hi, When using the Costs in Resource questions it shows a Total Quantity at the bottom but no way to add / amend that quantity. What am I missing please? Many thanks Lisa Current Version : 14.1 Build 14104 (moving to 14.5 14501 next week)
How to properly use API to upload file in Powershell.
Hello, I am looking for "up to date" solution allowing me to update request with attachment. In my scenario, I am creating request via preventive maintenance tasks and next I would like to add attachment. An xlsx file is generated by separate script.
Task visible for incorrect support group
I'm creating an incident template with a workflow to assign a task to another group. e.g. Onboarding a user incident templates goes to IT, a task gets created to the database team to assign DB permissions. However, the support group that the incident
Only one DS per Remote Office? how do others split their datacenters?
It just occurred to me that a site can only have 1 distribution server. Since a distribution server is recommended to handle fewer than 1000 clients, big offices/datacenters can quickly surpass that. We are in that situation, and unless I miss something,
Issue with Account Expiry notification email to manager
Hi ADSSP Team, I have soon-to-expire account notifications configured to notify end users 30, 7 & 1 day before their expiry. ADSSP is also configured to notify to send notification delivery status to the respective managers. The issue with this is that
Not seeing Installed Machines in GINA installed tab
This issue started after upgrade to the latest SP
[New Release] ADManager Plus' latest build 7220 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7220. Features: GPO management and reporting: The following new features have been added under GPO management and reporting, View the GPOs linked to
Data Collection Manager
Service catalog : is it possible to have more than 120 additional fields
Hello, Is there is a way to add more than the 120 additional fields available in the Service Catalog ? I have a lot of tickets to edit/create and the fields i need are very specific. Thanks for your help
Creating a "Custom Function" under "Automation - Business Rules" to send an email using an email "Reply Template"
Greetings everyone, I was wondering if it was possible to create a Custom Function under "Automation - Business Rules" in the admin settings that would allow the system to send an email to the ticket creator after ticket creation. The email sent should
I am unable to find Page Script option under General settings
Hi Team, We are using ServiceDesk Plus version 14304, in that I am unable to find Page Script option under General Settings. What is the cause ? Please help me in this regard.
CIs with same name
Hi, What is the reason for not being able to have two CIs with the same name? Even if they are of different CI Type? For example: We have one server running OfficeOnline named "OfficeOnline" added to the CMDB. Now we can't add the application "OfficeOnline"
Force screen turn off
Hello App called "SignOnTab" has a function to keep screen on all the time, and for example ME MDM settings can't turn off screen even if no one is using tablet. Is it possible to some how force screen to turn off, for example after 10min, even if some
Doubts about Custom script config
Hi there, I want to distribute files to many macs and I found a script template in the repo called "CopyFromWebUrl.sh" but I was confused about the entries in the config page: the detail of the sh file: # Destination path of the file destinationPath="/Users/Shared/FileMaker/FileMaker
Best Practice: Software Inventory Scan Frequency
I'm having trouble finding any information regarding how often it is recommended to run inventory scans. Ideally we would like them to happen as often as possible. We have 1900 servers in our environment, with 1 Central Server, and 2 distribution servers.
Pre-Deployment Activity "Check for software"
It is my impression that checking for software as a pre deployment activity, doesn't actually check for currently installed software. But it seems like it checks the last software inventory? Can you confirm that this behavior is true? If so, it seems
[ManageEngine] Register now for our free ADSelfService Plus Online training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate
Make all requesters as service request approvers
Hi ALL. How i can allow be approvers for all my users ?
Network scan issue
I am using SDP on demand/Assets: I have setup a probe but network scan does not bring up all the printers found. Checking the logs on the probe install, can see it has discovered all the printer ip, and the network scan result also show the printers was
Measure and reduce ticket volume in 5 quick steps [Free webinar]
Hello folks, When your help desk is inundated with tickets, it impacts technicians' ability to deliver sustained results. Catch the warning signs of a struggling help desk, and formulate effective strategies to streamline workload management. Register
Commenters Request form!
All organizations have a fund for criticism and suggestions. It is necessary to register a criticism or suggestion form. In many cases, their opinions should be kept secret. Similar to the voting of senators in the Senate. Otherwise, disclosing users'
Measure and reduce ticket volume in 5 quick steps [Free webinar]
Hello folks, When your help desk is inundated with tickets, it impacts technicians' ability to deliver sustained results. Catch the warning signs of a struggling help desk, and formulate effective strategies to streamline workload management. Register
Measure and reduce ticket volume in 5 quick steps [Free webinar]
Hello folks, When your help desk is inundated with tickets, it impacts technicians' ability to deliver sustained results. Catch the warning signs of a struggling help desk, and formulate effective strategies to streamline workload management. Register
software deployment screen issue
Endpoint central cloud, Under software deployment, there is a looping message onscreen Creating package for 'Microsoft Visual Studio Code (x64) (1.84.1) It keep refreshing, so the screen is unusable Anyone know if this is intended like background package
Password Expiration Admin Notification
Is there any way to get the admin notification to contain the list of users with expiring passwords within the body of the email instead of as an attachment?
Support group on Technician Auto Assign criteria!
I used to see Support group on Technician Auto Assign criteria in the previous versions, but not in the new version!
Change request template of approved request
Hello, It's possible to change to another request template of approved request? I cannot delete the approvation to proceed to change templante. We are on Build 12008 with SQL Server. Thank you.
Export Service Catalog (Only Active Templates)
Hi, How can I export to excel only my active Service Catalog templates? I don't want the old templates that are disabled to appear as we have many test templates which are not active and kept for testing only. Can you help me with the correct query?
Adding a default Resolution as part of Request Time Actions
Hi, Is it possible to add a default Resolution entry as part of the Request Time Actions. I know I can change fields such as Status and Request Closure Code, but I need to add a Resolution too. Many thanks Lisa Build Information Your Version : 14.3 Build
Add technicians to the desired role in the roles section!
I think that if you can add technicians to the desired role in the roles section, it is much faster and more appropriate than editing the technicians and giving them a new role.
add HTML form with check box into description of request?
We have a lot of request forms and define more fields dose not good idea! Is possible to add HTML form with check box into description of request? I want when the user to check the checkbox , Save this check https://demo.servicedeskplus.com/app#/admin/service-category/5/templates/2101 Sex: Female ☐ Male ☐ Job Title : Job Title Job Category : Job Category Department/Group : Department/Group Job Code/ Req# : Job Code/ Req# Location : Location Travel Required : Travel Required HR Contact : HR
Unable to apply latest patch
After running updatemanager.bat I get a message stating: Error: Problem occurred during previous patch installation/uninstallation and has not been reverted to actual state. Hence the setup becomes inconsistent. Please contact support to resolve the problem.
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