Android Mail APP in Kiosk mode
Hello, we are using Mobile Device Manager Plus MSP. Our goal is to get mobile devices that are secure with no unwanted app and no change of system settings. The devices have only company email access. The phones are company owned so no BYOD. For us the Kiosk mode was a proper solution for this. Now we have 2 problems with email. Since Android 8 Gmail seams to be the default email-config-setup app. So if you push the active sync settings and MDM will setup the password it will always open Gmail. How
Mobile Device Manager Plus simplifies Mac encryption using FileVault 2
FileVault 2 is a whole disk encryption program, that encrypts the hard drive and all the files available on it, using 128-bit AES encryption with a 256-bit key. If your organization stores client information, or any other sensitive corporate data on Mac machines, it is recommended to use FileVault to encrypt your systems. While encrypting a Mac machine, FileVault mandates a password to be set on the system which will be used to decrypt the drive every time the user logs in. Additionally, a Recovery
Apple modifies enrollment procedure for devices running iOS 12 and above
The first step to manage devices using Mobile Device Manager Plus (MDM), is to enroll them into the MDM server. The simplest way to enroll devices is either using Self Enrollment or sending enrollment invites to users. Both of these enrollment methods involve an enrollment profile to be installed on the devices. Till iOS 12, this enrollment profile is automatically installed on devices once the enrollment request is authenticated by the user. While this simplifies the enrollment process, the automatic
Mobile Device Manager Plus - Free Training
Join us on 7th and 14th February 2019 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 7th: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on February 14th: Device Enrollment and Provisioning:
URGENT: Cannot Renew APNs (MDMP Free Edition)
Hi ! I have only 7 days left to renew iOS APNs certificate. When I click the Renew link, an error occures on the Chrome Console. apnsCertificate.js?92433:1 Uncaught ReferenceError: mdmUrl is not defined at apnsCertificate.js?92433:1 (anonymous) @ apnsCertificate.js?92433:1 ajaxRequest.js:1 Uncaught TypeError: undefined is not a function at eval (eval at constructResponse (VM438 ajaxRequest.js:1), <anonymous>:3:1) at constructResponse (VM438 ajaxRequest.js:1) at XMLHttpRequest.window.XMLHttpRequest.req.onreadystatechange
Display timeout in Kiosk mode
I deploy a lot of Samsung Galaxy Tab A devices to our environment. All of them are enrolled in ME MDM and they all use Kiosk mode to control the applications our users can access. Different areas in our facility receive different groups/profiles, based on what applications apply to them, but always using Kiosk mode. The latest Android OS version these tablets install is 8.1. I was tasked with creating another profile for a new type of job function, and proceeded to create the group/profile as
Multiple issues with published profile.
1) When setting GPS to "Always On" policy, it did not stop user from toggling location to OFF. It does give a warning of non-compliance of policy and gives 5 minutes countdown. Once the 5 minutes is up, it doesn't auto toggle location to ON. Is it suppose to stop user from toggling the location switch in the first place ? What is the expected behaviour at the end of the 5 minutes countdown ? Even if the user complies and manually turn the location to ON, at the end of 5 minutes same warning of non-compliance
Profile not being applied to all tablets, only saying 'notification sent'
In some, but not all (12 out of 30) devices are not reporting that the created profile is being applied correctly. The list of devices for this group show many devices as "Notification Sent" and "Profile will be applied next time it is online". However these device to appear to be online. I can sync to them, I can remote control them, I can disable kiosk mode. But profiles don't seem to always apply. I also preformed wipes on these devices as well. all devices are Samsung Galaxy Tab A 8.0. Both the
Install Apps without Apple ID Password every time
Good morning. I'm fairly new to MDM and I'm struggling with getting the apps to sync down to the iPads. It works except I have to type in the Apple ID password for every single app. This is very frustrating and I can't seem to find a way around it. I have made sure that I'm set up to install free apps w/o having to sign in to the app store and also tell it to not require it for 15 minutes after installing the first app and neither seem to work. Is there a work around for this? Thanks!
Define privacy Policy for employee-owned devices (BYOD)
Hi, If i un-tick Employee-owned devices in our Device Privacy then it states what the Default Device Privacy policy is for BYOD devices. How do i change those? I need a different device privacy policy for BYOD devices than for corporate devices. Our IT dep. should not be allowed to see location and user installed apps on BYOD devices.
Active directory enrollment error
I made some test to enroll tablet devices trougth active directory on my local machine, i tested all the things posible and all worked fine. We decided to instal the aplication on a server and everithing was ok untill i tried to enroll trougth active directory. The device send this error "Introduzca la dirección de correo indicada en el correo de inscripción". Something like "Enter the email address of inscription email" and i dont know were to find it!!! help me please.
iPhone Backup and Restore
Hi everybody, I have an iPhone 5 in MDM that I enroll using apple configurator. Now i need to change this iPhone (photos, contacts, apps, MDM etc.) for an new device (iPhone 6). How to do that ? I dont want to lose my management in MDM. All the best.
Profile PIN length not working correctly
MDM profile is set to minimum length of 4 yet all iPhone users are being prompted to set their PIN to 6 digits. Am I missing something?
VPN in Android profile
I'm testing the trial version of MDM Plus, and I'm creating an Android profile and deploying without issues. However, there is no option to configure a VPN. Looking at the user guide it should be there, but it's not. What am I missing?
Remove certificate in iOS profile
Hello, I am testing Mobile Device Manager Plus. When I create a VPN profile for iOS , I uploaded the expired certificate into it. I try to upload the new certificate , it report "Certificate already added!" So how can I remove the uploaded certificate? Thanks
Failed. Server session invalidated. When associating a profile
I keep getting this error on a specifice profile and I cannot figure out why. Thing is that it still associates with the device and configures it. The only things i have configured are passcode, restrictions, wifi, wallpaper.
QR Code needs updating after changing port
After installation I realize that I needed to change the port. That was easy enough, and only had a couple test devices that will need to be wiped and re-MDM'd. But the QR Code is still stuck on the old port number. How do I force ME MDM+ to regenerate it?
Join us for an Endpoint Security seminar this November
Mobile devices have become the backbone of most organizations, but they're still prone to malware attacks. Are your devices protected? ManageEngine brings you an Endpoint Security and Management seminar where you can discuss your strategy to protect mobile devices with our product experts. Join us at any of our one-day complimentary seminars in Mumbai and Bangalore and stay two steps ahead of the next cyberattack. Register now to save your spot! What's in it for you? Discover the top cybersecurity
Mobile Device Manager Plus - Free Training
Join us on 1st and 8th November 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on November1st: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on November 8th: Device Enrollment and Provisioning:
Server session invalidated. I get this when associating a certain profile.
The only things I have configured are restrictions, wifi, wallpaper, passcode. Other profiles associated successfully. The thing is the profile actually associates and configurations happen. Anyone know what this means.
Automate OS Updates is disabling the location services after update the OS!
Hi MDM Community, I have the big problema with "Automate OS Updates". For some reasons, I need to set the location services enable. In this case I'm using this configuration: https://www.manageengine.com/mobile-device-management/how-to/mdm-prevent-user-disable-location-services.html?dci&pgSrc=locationSettingsPage Unfortunately, when the OS is updated on the device, the location services is disabled. Sometimes the device are in other city and I cant not pass the restrictions password for the user
Apple distrusts some certificate authorities with iOS 12
Hello, Greetings from ManageEngine! With the release of iOS 12 and Mojave right around the corner, here is an update about trusted certificates to ensure a smooth transition to iOS 12 or Mojave. Apple is completely distrusting the following Certificate Authorities (CA) and removing them from iOS Trust Store: Symantec Federal Common Policy Root If you are using certificates issued by the above mentioned CAs in the on-premises version of Mobile Device Manager Plus, you will have to use the certificates
Mobile Device Manager Plus - Free Training
Join us on 19th and 20th September 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on September 19th: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on September 20th: Device Enrollment
Clear Passcode == Permanent Policy Violation?
While testing ME MDM+, I used the Clear Passcode function on a new tablet. It worked as expected, forcing a passcode reset on the tablet. After the tablet had a new passcode, however, the policy violation remained. Even though the new passcode is compliant with the MDM+ policy, it still complains about the policy violation. I took it a step further, and used MDM+ to Reset Passcode, this time giving it a strong password. The violation remains. According to MDM+, no Passcode is enabled. I have to put
Active directory connection
Hello, my situation is as following, we have Desktop Central MSP edition. For a new customer we have created a new site, but we need to create a active directory connection so i sync the users to add to their devices. I know with Azure you have a certain AD azure connector. But i cant seem a way to do this with Desktop central msp edition. I hope someone has some info about this. Thanks in advance Kind regards Soren Colton
add more Web Shortcuts Android
hello how i add more Web Shortcuts in define Profile? i can only add one URL. thx
Fix for the Mobile Device Manager Plus server port in use issue
Hello, Greetings from ManageEngine Mobile Device Manager Plus! A recently released Windows patch causes the restart of an SQL server to fail while displaying an error "TCP port in use", despite the port being free. This issue also affects the restart of the Mobile Device Manager Plus server. A temporary fix to this issue is to restart the system. Windows has provided the permanent solution in the following updates. OS Problematic Update Fixed In Windows 7 Service Pack 1 Windows Server 2008 R2 Service
Kiosk mode prevent to load certificate
Hi, I'm trying to issue client certificate to android devices. If I issue the certificate through the certificates option, it doesn't work (documentation states that certificate push is only intended for CA certificates, so it's coherent). I tried a workaround by pushing the file through content management, and send users a procedure to import it the first time they need it. The problem is that with kiosk mode enabled, the samsung internet browser doesn't allow me to choose the certificate to import.
Join us for an Endpoint Security seminar this August
Mobile devices have become the backbone of most organizations, but they're still prone to malware attacks. Are your devices protected? ManageEngine brings you an Endpoint Security and Management seminar where you can discuss your strategy to protect mobile devices with our product experts. Join us at any of our one-day complimentary seminars in Boston, Philadelphia, and Toronto and stay two steps ahead of the next cyberattack. Register now to save your spot! What's in it for you? Discover the
OTP Not Received
I am not receiving OTP via email and need to log in urgently. HELP is needed
[User Conference] Join us in Pleasanton for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We'd love to host you at our Pleasanton office for the ManageEngine User Conference and Training on the 23rd and 24th of May. We've got an exclusive track for Desktop and Mobile device management, and the proceedings are going to be kicked-off by none other than Jack Madden from TechTarget! Reason enough to attend? Well, you'll be thrilled to know that there's more in store. Click here to check out all the details. What's in it for you: Listen to Jack Madden, watch live demos, and participate
New York, are you ready? Our Endpoint Management seminar is headed your way.
The next leg of ManageEngine's Endpoint Management and Security seminar is all set to return to New York on May 31st. Join us for a day-long seminar as product experts from ManageEngine get to the bottom of various challenges faced by system administrators and also master the cybersecurity knowledge to prevent the next wave of endpoint attacks. Hurry up and register right now because we'd hate for you to miss out! Here are reasons why you must be there: Discover the top cybersecurity trends of 2018.
[User Conference - Australia] Register for ManageEngine's Australia User Conference today
We're eagerly looking forward to meeting you at our conference, this time in Australia! Learn about the latest features, updates and integrations that Desktop Central has to offer, attend live demonstrations and watch Desktop Central in action, participate in one-on-one sessions with product experts and learn the tips and tricks that will keep your enterprise safeguarded with Desktop Central. Reserve your seat and mark your calendar for two whole days of learning and fun. Join us on the following
Missing profile restrictions option for "Play Store"
Under modifying Profiles > Restrictions, I'm missing the option to Allow/Restrict "Play Store". It was there earlier this week. Is there a certain configuration that doesn't give this as an option?
Endpoint Security, GDPR & more from ManageEngine's experts
We are happy to inform ManageEngine is conducting a one-day endpoint security seminar in London on 17, April 2018. We would like to have you on board, make use of this opportunity to connect with our Endpoint Security experts and get insights into GDPR compliance from an endpoint management perspective. Please find the agenda and registration link here Pls, share it with your peers too. Hoping to see you there.
Save from hacker of wifi
How can't make possible hack of wifi?
Add csv file with contacts or block "add contact" function
Hey Guys, I'm doing a proof of concept with ME MDM software on Android. I added a google account to sync numbers but I want to block the add contact function in the policies but how do I do it? If I can block the add function, I would like to delete the google account for the phonenumber and upload a CSV file with contacts. Is it possible? Thanks in advance. Cheers, Stephan
MDM on Surface Pro blocks Mimecast Add-in for MS Outlook
We have recenly been trialling the MDM for MS Surface Pro's running Windows 10, we also run Outlook 2013 with the Mimecast for Outlook add-in. We have discovered that retrieveing email is not possible as Mimecast reports that it cannot connect to the cloud. If MDM is removed it works again. The error in the Mimecast logs is: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.InvalidOperationException: This implementation is not part
Surface Pro 4 - Complete & Corporate Wipes
Do the complete and corporate wipe features work on Windows 10 Surface Pro devices? If a device is taken by a former employee, are you able to remotely lock or wipe the device if it isn't on your network?
how to set zero touch deployment on samsung device
Hello, I try to set a zero conf touch deployment with no luck. When I try to follow step from this url https://www.manageengine.com/mobile-device-management/help/enrollment/android_zero_touch_enrollment.html?mdmpi#steps at the "Setup zero touch portal", when I try to loging to the partner.android.portal website, to be authorized to access to the zerotouch page, you need to have a developper account which is not my case and will not. Is there another way to access to perform all setting, to be honest,
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