Satisfaction Scores calculation
On the survey, when a user completes the survey the system shows a satisafaction score, however this score does not seem to be reflected in any survey report and manual calculation of the users satisfaction istime consuming. Is there any way to automatically get the scores in a report?
ManageEngine ADSelfService Plus 4.3 Build 4310!!
Hi All, We are happy to announce the General Availability of ManageEngine ADSelfService Plus 4.3 Build 4310 for immediate download. This release is an enhancement to our Build 4300 which holds the GINA Extension and OU based Policy configuration features. We take this opportunity to thank all those who helped us to improve the product with their valuable comments and suggestions. Download page for the complete build: http://manageengine.adventnet.com/products/self-service-password/download.html Existing
Forum search option doesn't work
Was going to try to search the forums for 'Permission Denied' however I was not able to type anything the keyword field.
remove computers
Hi support, how do I remove computers from "Error occurred on machines" that appear in the 'GINA / CP Installation' ? thanks a lot! Ellen ayala
External connections and AD SelfService Functionality
Is anyone using the ADSelf Service product via a public web interface so that outside contacts who have AD accounts for remote access but do not have a local office can reset their password/unlock account, etc via a public website (securely)? Security is a big concern, I noticed that the demo on the website was not using SSL, does the applicaiton have this feature? thanks for the input!
Deleting computers from the Installed Machines List in the GINA installation
How can I delete a computer from the GINA Installed Machines?, I installed GINA on this machine for testing purposes. Now, this machine was deleted from AD and I never did the GINA uninstall on it. Eventhough this machines is not active anymore, it still shows in the GINA Installed Machines list. How can I delete that machine from my list?
Edit MyInfo Page
I don't want the MyInfo page to be blank when none of the update options are choosen. I just want Change Password and Reset Q&A tabs. How to do this.
Exclude ou
Hi, Is there a way to exclude a specific OU for enrollment ? We have a student account OUs and they are consuming licenses for no reason. thanks, prince kelly
Changing the Verbage and Appearance on the GINA Tool
Is it possible to create a custom GINA as opposed to the standard one issued? Can we also modify the page dispalys the buttons to UNLOCK, RESET PASSWORD and WINLOGON, they are skewed and I know appearance will be an issue with the higher ups.
Unable to start AD Self Service Plus 4.0.0
Hi, Kindly provide us with your contact detail by sending an email to our support at "support@adselfserviceplus.com", so that we can call and assist. Regards, ADSelfService Plus Team. Toll Free : +1-888-720-9500. E-mail : support@adselfserviceplus.com Self Service Password Management Solution Hi All, We are having problems starting the AD Self Service Plus Application. Currently the Service can be started via services.msc however the web interface can not display the page. When starting
Logging in with old password.
I've changed my password with ADSelfService Plus. I'm now able to log into ADSelfService Plus with the old password and the new one. I've clicked the refresh button under the domain settings tab, but it still allows me to log in with both.
User Change Password and password policy requirements
I am testing ADSelfService Plus and I cannot get the Change Password feature to work. I enter the "Old Password" and the "New Password" following all complexity, age and history requirements but I always get the error below. I have tested this on a new account that doesn't have a password history (except for the current password) and I still get the same error. The password does not meet the password policy requirements. Check the minimum password length, password complexity and password history
Change text on tabs
Is there a way to change the text on the tabs in the user portal? For example we want to change the text on the tab for "Reset Q&A"
SelfService in turkish
does selfservice plus have turkish language support
Constraint violation occurred - Error Code: 8007202f
Constraint violation occurred - Error Code: 8007202f What does it mean, what is the fix and what is the cure?
Estimated ETA on Release Date of new version of Self Service Plus
As many have asked, I am also interested in custmizing your tool to fit within our business. Can you provide an estimate as to when the new version will be released to enable users to customize the color, text, etc.?
Exported report does not match generated report
I am attempting to export the un-enrolled users report and no matter what format i choose, the exported report does not show all the users that the generated report shows. We are on build 4.3
Cannot save attribute selections
When I try to check or uncheck attribute selections for inclusion in Self Update and click Save, the dialog box immediately disappears and goes back to the main screen with the changes lost. Any ideas? Thanks.
Generate email reports
I need a way to generate email reports. This would include sending success and failures. I have just sent the enrollment email to users via Policy (since when I choose domain and all the OU's the pgm wante me to enter email addresses). I know of at least 1 user who did not receive the invitation. How do I find out how many others users enrollment emails failed? I really don't want to have to call over 400 users to ask if they received the enrollment invitation or not, nor do I want to resend
Require Enrollment
I would like users to be forced to create their profile questions when they login to ADSelfService if they don't already have questions and answers created. Is this possible? Thanks, Joe
Using ADSelfService Plus
Is ADSelfService user guide is available? I need to configure and test in my AD setup. GM
Running on W2K8 Core
We have been running ADSelfService Plus on W2K8 Core for over 9 months without issue. But recently the web page is taking a very long time to come up, it at all. In the past rebooting the W2K8 Core server would fix any issues, but this is not the case any more. Thoughts or suggestions would be appreciated.
Password recovery questions are too insecure!
Your default list of questions for password recovery are so easy to guess that it's laughable. For example, a typical user will pick the easiest questions, like "What is your date of birth" and "What is your favorite color"? Or perhaps: "What is the color of your car"? and "What is the color of your eyes?" You can't be serious..I know the color of every employees car by looking out my window, and the eye color is quite obvious. Any employee can easily find out the answers to these questions. Also,
Lost admin password
Please kindly provide the steps to reset the admin password.
Soon to Expire Password notifications
When teh system is enabled to send and email to end users with passswords soon to expire, does it send to all domain users or only the enrolled users?
Soon to Expire Password notifications
When teh system is enabled to send and email to end users with passswords soon to expire, does it send to all domain users or only the enrolled users?
Migrating to a new server
We are moving this app to a new server. Is there a way to copy the secret questions/answers from one server to another? The rest of the settings seem pretty straight forward.
GINA / CP - Unable to install
I was trying to install GINA and was unsuccessful. In this screenshot, I'm logged in as "admin" on the server:
Display domain user account status
I would like to show the status of the user account or the reason why it failed to login. Ex: If the password is expired, it should show the status as "password is expired" or "account is locked" in the place of "Invalid loginName/password".
Display domain user account status
I would like to show the status of the user account or the reason why it failed to login. Ex: If the password is expired, it should show the status as "password is expired" or "account is locked" in the place of "Invalid loginName/password".
ADSelfService does not recognize Thai language login name.
I install ADSelfService Plus 4.3 on Windows Server 2008. I can change passwords for English login names. But when I try changing passwords for Thai language (Unicode) login names, ADSelfService Plus 4.3 cannot find the account in Active Directory. No name appeared in the log file. Please help.
unlock code for sierra wireless aircard 595U??
Does anyone out there have the code to unlock the sierra wireless aircard 595U? Or can someone direct me to where i can obtain that info? please help!
SelfService erasing User logon name off AD for users
Hello, I've gone through the forum and have not seen this issue mentioned but I wanted to take the time to bring it up since I think it's a critical one. We've configured ADSelfService for users to be able to update their general information with nothing pertaining to the domain such as User logon, exchange attributes, etc. It's been working great until we had a user call us that he couldn't get on our VPN. It seems whenever someone attempts to use the Reset Your Password feature their User Logon
Updating a policy?
So I have a domain and I click the edit button, uncheck "Reset password"... but how do I save the change?
Change Page Title
Is there a way to change the title of the page for SelfServicePlus? Our users get confused easily when the page title doesn't have our company name in it.
Unable to install GoDaddy Wildcard SSL Certificate
I have been attempting for several days to install a new GoDaddy wildcard SSL certificate on build 4.3 and am unable to get it to work. Does the server name and the DNS name need to be the same? I have followed the instructions that were provided but just can't seem to get it straightened out
ManageEngine ADSelfService Plus 4.3 Build 4300!!
Hi All, We are happy to announce that ManageEngine ADSelfService Plus 4.3 Build 4300 has been released and is available for immediate download. We take this opportunity to thank all those who helped us to improve the product with their valuable comments and suggestions. New Customers - Download page for the complete build: manageengine.adventnet.com/products/self-service-password/download.html New features * Facilitates end-users to reset their own passwords from a Windows Logon screen. 1. Graphical
Un-Enrolled Users Report export error
when selecting to export PDF, CSV, XLS etc in un-enrolled users report. I get an error; "ie. cannot download report.do from localhost. ie. was not able to open this internet site. the request is either unavailable or cannot be found." Export to html is the only one that works. Other reports work. although I have not tried them all... I am accessing the admin config from the server and have hidden the logon as admin screen for all users. I am also using SSL.
Change Password not working with SSO
I implemented ADSelfService last week with SSL and SSO. When internal/vpn users that get SSO try to change their password in the manage your account page, they receive an error "The specific error is Username/Password is wrong - Error Code : 8007052e". As far as I can tell; users coming in from outside, hitting the authentication screen are not affected. If I log out and sign back in manually It will work correctly.
Can't Add OU in "Locked Out Users" in Scheduler
Can't Add OU in "Locked Out Users" in Scheduler. logged on as admin, in the admin section under scheduler. I select the "Locked Out Users" in the drop-down. click on "add OU's and pick specific OU's in the picker and click ok. The OU's are not listed in the "Selected OU's". It still says "All OU".
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