ServiceDesk Plus | General

General
Billing Date Errors
If the Start date and the billing date are set with the same date confusion occurs while creating a contract. Example: Here is a scenario were the Start date and the billing date are set as '1st' and it's set to quarterly billing. Logically the bill ...
Apply Contract to All Requests raised by this account option is greyed out while creating a new contract
1. Whenever I put in Expiry date the checkbox for Apply Contract to All Requests raised by this account becomes greyed out. --> This will happen if there is another active contract for the same period. Two rules are applied while creating a contract ...

ServiceDesk Plus | General | Knowledge Base