Script to reset the password of a user by entering his username. Also, to enable local authentication in the application without connecting to DB. How the script works ? Invoking the script will show two options. 1. Enable local authentication in the ...
In recent builds, the option to reset passwords directly from the login details while editing a technician or requester is no longer available. Instead, password resets can be performed using the following methods, applicable from build 14201 for ...
Use Case: If the location of the application folder needs to be changed or if multiple instance of the application is installed in the same server, you can reconfigure the services to start the desired instance. Steps: 1) Stop the application ...
Follow the below steps to reset Administrator password for builds more than 10600 (To reset the password for less than 10600. Please contact support. ) 1.Connect to the DB Server. i) For MS-SQL-Connect to the MS-SQL Server ii) For Postgres, go to ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...