Resetting passwords for technicians and requesters
In recent builds, the option to reset passwords directly from the login details while editing a technician or requester is no longer available. Instead, password resets can be performed using the following methods, applicable from build 14201 for both technicians and requesters.
Table of contents:
- Through email
- Through SDAdmin UI
- Through User UI
- Through the forgot password option
Through email:
To reset a user's password via email:
1. Select the desired user from the list.
2. Click on "Actions."
3. Choose "Send Password Reset Link".
An email will be sent to the user containing a password reset link, which they can use to set a new password.
Through SDAdmin UI:
To reset a user's password through the SDAdmin UI:
1. Edit the specific user's details.
2. Click "Yes" beside the "Remove Login" option to remove the user's login under the login details.
3. Re-add the login with a new password.
Through User UI:
If the user is still able to access the application, they can change their password directly:
1. Click on the Profile Icon.
2. Choose "Change Password".
Through forgot password option:
If a user has forgotten their password:
- On the login page, click the "Forgot Password" option.
- Enter the login name on the subsequent page.
- A password reset link will be sent to the user's email.
Choose the most suitable option based on the user's current access and needs.
New to ADSelfService Plus?
Related Articles
Customize password reset email
Steps to customize the email sent for resetting the password of a technician or requester Follow the below steps to customize the password reset link email content: 1. Admin -> Settings -> General settings -> translations 2. In the search bar enter ...Forgot Password link validity and email content
Change Forgot Password Link Validity To change the validity of forgot password link, please execute the below query and restart SDP service. Query: update globalconfig set paramvalue='1440' where parameter='FORGOT_PASSWORD_LINK_VALIDITY' and category ...Forgot password option missing
If Forgot password option missing in the login page, then please check the below option under Admin->Self-Service Portal Settings. If this option is disabled, then the Forgot password option will not be visible in the login page. Allow users to login ...Forgot Password will not work for Not in Domain users in some scenarios
Issue: Forgot Password link will not be sent to "Not in Domain" users when domain filtering is enabled. Fix: We will check the expected domain for "Not in Domain" users to send the password reset link. ISSUE ID: SD-121235 Resolution: The fix for the ...8.1 Reset global admin Password from the database
MYSQL query to reset Administrator's password: Follow the steps as mentioned below which would help you to reset the "admin"/"administrator" password as "admin". 1. Connect to MySQL Server on Port 33356 using the command from the SC+ server ...