Resetting passwords for technicians and requesters
In recent builds, the option to reset passwords directly from the login details while editing a technician or requester is no longer available. Instead, password resets can be performed using the following methods, applicable from build 14201 for both technicians and requesters.
Table of contents:
- Through email
- Through SDAdmin UI
- Through User UI
- Through the forgot password option
Through email:
To reset a user's password via email:
1. Select the desired user from the list.
2. Click on "Actions."
3. Choose "Send Password Reset Link".
An email will be sent to the user containing a password reset link, which they can use to set a new password.
Through SDAdmin UI:
To reset a user's password through the SDAdmin UI:
1. Edit the specific user's details.
2. Click "Yes" beside the "Remove Login" option to remove the user's login under the login details.
3. Re-add the login with a new password.
Through User UI:
If the user is still able to access the application, they can change their password directly:
1. Click on the Profile Icon.
2. Choose "Change Password".
Through forgot password option:
If a user has forgotten their password:
- On the login page, click the "Forgot Password" option.
- Enter the login name on the subsequent page.
- A password reset link will be sent to the user's email.
Choose the most suitable option based on the user's current access and needs.