Postgres
Default Postgres Database password from Builds 14620 and above
For users in ServiceDesk Plus MSP build 14620 and above , the default PostgreSQL database password will now be auto-generated for sdpadmin. For Builds 14620 and above: For security reasons, the default Postgres database password will now be randomly ...Query Executor Tool for Postgres
Overview: A query executor tool for PostgreSQL that allows for query execution without a direct database connection enhances security and flexibility while collaborating on query testing without the need for each team member to have direct database ...How to change default Postgres password
Please follow the below-mentioned steps: 1. Stop the application services. 2. Please take a backup of the application <OR> take a Snapshot of the Server 3. Open Command Prompt with Admin Privileges 4. Navigate to <Drive>:\ManageEngine\ServiceDesk\bin ...Error While connecting default Postgres Database
If you are getting the below error while connecting the postgresDB , please follow the steps below : Error : psql: FATAL: no pg_hba.conf entry for host “::1”, user “postgres”, database “servicedesk”,SSL off Please open pg_hba.conf under [ServiceDesk ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...