Please follow the below-mentioned steps:
1. Stop the application services.
3. Open Command Prompt with Admin Privileges
4. Navigate to <Drive>:\ManageEngine\ServiceDesk\bin and execute the command stopdB.bat
5. Now execute the command "changeDBPassword.bat -p <old password> -P <new password>"
Example: changeDBPassword.bat -p sdp@123 -P sdp@1234
6. Make sure, you get the below message:
7. Now execute the command startdB.bat and the start the application services.
For Linux :
1. Navigate to ManageEngine/ServiceDesk/bin and execute the command stopdB.sh.
2. Execute the command "sh changeDBPassword.sh -p <old password> -P <new password>"
3. Execute the command startdB.sh.