Worklog
Script to Disable Worklog Addition on Closed Request
Kindly use the below scripts under Admin -> Page Scripts to disable Worklog addition on Closed request. The below script hides the Save option while creating new worklog on closed request. Script: let params=new ...Unable to add or update worklog across multiple days
When you get an error stating - Work log across multiple days is not allowed. Please follow the below steps to fix this case. A) ID - 15344 Unable to add or update worklog 1. Go to Admin -> Timesheet settings. 2. Enable Allow multi-day work log ...Mark Worklogs as Non-Billable by default for 10500 and above
Please follow the below mentioned to mark the Worklogs as non-billable by default. This is applicable for both Requests and Changes Module 1. Stop the application. 2. Please take a trimmed backup of the application <OR> take a Snapshot of both the ...How to mandate the time spent in worklogs ?
Please follow the below steps : Connect to DB and execute the below query select * from GlobalConfig where parameter='AllowNullTimeEntry'; if its true , next step, execute : update globalconfig set paramvalue='false' where ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
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