Kindly use the below scripts under Admin -> Page Scripts to disable Worklog addition on Closed request. The below script hides the Save option while creating new worklog on closed request. Script: let params=new ...
When you get an error stating - Work log across multiple days is not allowed. Please follow the below steps to fix this case. A) ID - 15344 Unable to add or update worklog 1. Go to Admin -> Timesheet settings. 2. Enable Allow multi-day work log ...
Please follow the below mentioned to mark the Worklogs as non-billable by default. This is applicable for both Requests and Changes Module 1. Stop the application. 2. Please take a trimmed backup of the application <OR> take a Snapshot of both the ...
Please follow the below steps : Connect to DB and execute the below query select * from GlobalConfig where parameter='AllowNullTimeEntry'; if its true , next step, execute : update globalconfig set paramvalue='false' where ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...