Time stamp
Query to get the Request First Assigned time
Use case: First Assigned Time is the number of minutes, hours, or days between when a requester submits a request and when was a support representative assigned to the Request. It indicates how long it is in an unassigned state. Working on Build: ...Queries to show time stamp and time taken to first response, first tech assign, first group assign and first status set time ( MSSQL )
Tested in MSSQL build (14306) MSSQL: First responded time: SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", aau.FIRST_NAME "Requester", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time", LONGTODATE(wo.RESPONDEDTIME) ...
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