Queries to show time stamp and time taken to first response, first tech assign, first group assign and first status set time ( MSSQL )
Tested in MSSQL build (14306)
MSSQL:
First responded time:
SELECT wo.WORKORDERID "Request ID",
wo.TITLE "Subject",
aau.FIRST_NAME "Requester",
ti.FIRST_NAME "Technician",
LONGTODATE(wo.CREATEDTIME) "Created Time",
LONGTODATE(wo.RESPONDEDTIME) "Responded Date",
convert(varchar(10),((wo.RESPONDEDTIME)-(wo.createdtime))/1000/3600)+':'+convert(varchar(10),(((wo.RESPONDEDTIME)-(wo.createdtime))/1000)%3600/60)+':'+convert(varchar(10),((((wo.RESPONDEDTIME)-(wo.createdtime)))/1000%60)) "Difference between Created time & Responded time" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID WHERE (wo.ISPARENT='1') and wo.RESPONDEDTIME>'0' AND wo.createdtime>=<from_thismonth> and wo.createdtime<=<to_thismonth>
First technician assigned time:
SELECT wo.WORKORDERID "Request ID",
longtodate(min(wo.CREATEDTIME)) "Created Time",
longtodate(min(woh.OPERATIONTIME)) "Assigned time",
min(aau.FIRST_NAME) "Requester",
min(wo.TITLE) "Subject",
convert(varchar(10),(min(woh.OPERATIONTIME)-min(wo.createdtime))/1000/3600)+':'+convert(varchar(10),((min(woh.OPERATIONTIME)-min(wo.createdtime))/1000)%3600/60)+':'+convert(varchar(10),(((min(woh.OPERATIONTIME)-min(wo.createdtime)))/1000%60)) "Time to Assign" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
left join workorderhistory woh on wo.workorderid=woh.workorderid
left join workorderhistorydiff wohd on woh.historyid=wohd.historyid
WHERE (wo.ISPARENT='1') and wohd.COLUMNNAME ='ownerid' AND wo.createdtime>=<from_thismonth> and wo.createdtime<=<to_thismonth> and
woh.historyid=(select min(workorderhistory.historyid) from workorderhistory left join workorderhistorydiff on workorderhistory.historyid=workorderhistorydiff.historyid where workorderid=wo.workorderid and workorderhistorydiff.COLUMNNAME ='ownerid' ) group by wo.WORKORDERID
First status set time:
SELECT wo.WORKORDERID "Request ID",
longtodate(min(wo.CREATEDTIME)) "Created Time",
longtodate(min(woh.OPERATIONTIME)) "status set time",
min(aau.FIRST_NAME) "Requester",
min(wo.TITLE) "Subject",
convert(varchar(10),(min(woh.OPERATIONTIME)-min(wo.createdtime))/1000/3600)+':'+convert(varchar(10),((min(woh.OPERATIONTIME)-min(wo.createdtime))/1000)%3600/60)+':'+convert(varchar(10),(((min(woh.OPERATIONTIME)-min(wo.createdtime)))/1000%60)) "Time to set status" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
left join workorderhistory woh on wo.workorderid=woh.workorderid
left join workorderhistorydiff wohd on woh.historyid=wohd.historyid
WHERE (wo.ISPARENT='1') and wohd.COLUMNNAME ='statusid' and wo.createdtime>=<from_thismonth> and wo.createdtime<=<to_thismonth> AND
woh.historyid=(select min(workorderhistory.historyid) from workorderhistory left join workorderhistorydiff on workorderhistory.historyid=workorderhistorydiff.historyid where workorderid=wo.workorderid and workorderhistorydiff.COLUMNNAME ='statusid' ) group by wo.WORKORDERID
First group assigned time:
SELECT wo.WORKORDERID "Request ID",
longtodate(min(wo.CREATEDTIME)) "Created Time",
longtodate(min(woh.OPERATIONTIME)) "group set time",
min(aau.FIRST_NAME) "Requester",
min(wo.TITLE) "Subject",
convert(varchar(10),(min(woh.OPERATIONTIME)-min(wo.createdtime))/1000/3600)+':'+convert(varchar(10),((min(woh.OPERATIONTIME)-min(wo.createdtime))/1000)%3600/60)+':'+convert(varchar(10),(((min(woh.OPERATIONTIME)-min(wo.createdtime)))/1000%60)) "Time to set group" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN PriorityDefinition pd ON wos.PRIORITYID=pd.PRIORITYID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
left join workorderhistory woh on wo.workorderid=woh.workorderid
left join workorderhistorydiff wohd on woh.historyid=wohd.historyid
WHERE (wo.ISPARENT='1') and wohd.COLUMNNAME ='QUEUEID' and wo.createdtime>=<from_thismonth> and wo.createdtime<=<to_thismonth> AND
woh.historyid=(select min(workorderhistory.historyid) from workorderhistory left join workorderhistorydiff on workorderhistory.historyid=workorderhistorydiff.historyid where workorderid=wo.workorderid and workorderhistorydiff.COLUMNNAME ='QUEUEID' ) group by wo.WORKORDERID
NOTE: Date filter highlighted in the query can be modified and below parameters can be used instead.
How to compare date column with auto filled date templates?
- Here is the example for getting this week data - CREATEDTIME >= <from_thisweek> AND CREATEDTIME <= <to_thisweek>
- <from_thisweek> - Starting date of this week
- <to_thisweek> - Ending date of this week
- Available Date Templates
- Today - <from_today> - <to_today>
- This week - <from_thisweek> - <to_thisweek>
- Last week - <from_lastweek> - <to_lastweek>
- This month - <from_thismonth> - <to_thismonth>
- Last month - <from_lastmonth> - <to_lastmonth>
- This quarter - <from_thisquarter> - <to_thisquarter>
- Last quarter - <from_lastquarter> - <to_lastquarter>
- Yesterday - <from_yesterday> - <to_yesterday>
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