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SLA
Query that shows Service catalog SLA (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) select slad.slaname "SLA NAME", sdo.name "SITE", slad.duebydays "Resolved within Days", slad.duebyhours "Resolved within Hours", slad.duebyminutes "Resolved within Mins", slad.fr_duebydays "Responded ...
Query to show SLA violated and not violated request count based on technician (MSSQL)
Tested in Build MSSQL (14306) SELECT ti.FIRST_NAME "Technician", count(wo.WORKORDERID) "Total Request", count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA ...

SLA