Query that shows Service catalog SLA (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306)
select slad.slaname "SLA NAME", sdo.name "SITE", slad.duebydays "Resolved within Days", slad.duebyhours "Resolved within Hours", slad.duebyminutes "Resolved within Mins", slad.fr_duebydays "Responded within Days", slad.fr_duebyhours "Responded within Hours" ,slad.fr_duebyminutes "Responded Within minutes", slad.Overrideoh "Should respond/resolve irrespective of OP Hrs",slad.Overrideholidays "Should respond/resolve irrespective of Holidays", slad.Overrideweekends "Should respond/resolve irrespective of Weekends" from sladefinition slad left join sitedefinition sd ON slad.siteid=sd.siteid left join sdorganization sdo ON sd.siteid=sdo.org_id left join accountsitemapping asm ON slad.siteid=asm.siteid left join accountdefinition ad ON asm.accountid=ad.org_id WHERE slad.isservicesla='TRUE'
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