Issue : Users are receiving system notifications for request module with the following content when $Description variable is added in the notification template. Issue occurs only when the end user sends the mail from Outlook desktop app ...
Reason : In IMAP protocol enabled Mail fetching environments, we may face AuthenticationFailedException. But after few minutes, mails will be fetched normally ( without any changes by the user ). This is because, the opened IMAP connections from ...
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...
For Windows: 1. Download the attached 'wincertgeneration' zip file and extract it in ..\ManageEngine\Servicedesk directory. After extraction, you should find the below files., gencert.bat under ..\ManageEngine\Servicedesk Cert.jar should be ...