Mail fetching / sending
How to customize MailFetching Connectivity issue Notification
MailFetching connectivity issueIssue : Description content in the notification shows unwanted text ( css texts ) after upgrading to 11138
Issue : Users are receiving system notifications for request module with the following content when $Description variable is added in the notification template. Issue occurs only when the end user sends the mail from Outlook desktop app ...Intermittent AuthenticationFailedException in IMAP protocol in SDP
Reason : In IMAP protocol enabled Mail fetching environments, we may face AuthenticationFailedException. But after few minutes, mails will be fetched normally ( without any changes by the user ). This is because, the opened IMAP connections from ...List of mail fetching issues and solutions
Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate . Log traces for Mail Fetching issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...Cert Generation for Windows and Linux OS
For Windows: 1. Download the attached 'wincertgeneration' zip file and extract it in ..\ManageEngine\Servicedesk directory. After extraction, you should find the below files., gencert.bat under ..\ManageEngine\Servicedesk Cert.jar should be ...Mail Fetching issue due to Unrecognized SSL exception!
Error Trace: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? at com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(Unknown Source) Exception from UI: FAILURE :E- mail settings saved successfully. But error ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro