3. When you run the command You would receive an exception PKIX, and then it would ask to enter a value, enter '1', it will generate a file named 'jssecacerts' under ..\ManageEngine\Servicedesk.
4. Move the 'jssecacerts' to the location ..\ManageEngine\Servicedesk\jre\lib\security folder and then restart the ServiceDesk Plus.
5. Now, save the Incoming mail server settings and start fetching.
For Linux:
1. Download the attached 'lincertgeneration' zip file and extract in ../ManageEngine/Servicedesk directory.
Afterextractionyou should find the below files.,
gencert.sh under ../ManageEngine/Servicedesk
Cert.jar should be under ../ManageEngine/Servicedesk/lib directory.
2. Connect to the console and goto ../ManageEngine/Servicedesk and execute the command line with the below syntax.
3. When you run the command You would receive an exception PKIX, and then it would ask to enter a value, enter '1', it will generate a file named 'jssecacerts' under ../ManageEngine/Servicedesk.
4. Move the 'jssecacerts' to the location ../ManageEngine/Servicedesk/jre/lib/security folder and then restart the ServiceDesk Plus.
5. Now, save the Incoming mail server settings and start fetching.
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