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How to resolve Connectivity issues with Postgresql Database from our product?
Log Traces Feb 20, 2024 6:40:00 PM [SYSERR] [INFO] : java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Nov 15, 2023 1:29:10 PM [SYSERR] [INFO] : Caused by: ...Random logout when accessing other ME application from same server
Issue: We cannot access two or more ManageEngine products installed on the same server with the same machine name. Root cause: For example, if you have installed ServiceDesk Plus and Password Manager Pro in same machine and if you access ServiceDesk ...JobScheduler: No Managed Connection (NMC) | SD-102417
SD-102417, SD-102111 : Application slowness and NoManagedConnection exception occur in MSSQL setups if more than 8 threads are spawned by JobScheduler. Fixed in 13004. Hence can be used below 13004 versions.Required L2 Inputs After Troubleshooting
Unable to scan Windows/Linux/Mac machines Scan the device and share the Support file from Community tab Name/IP of the machine that did not get scanned Zip of log folder from Servicedesk/log Zip of log folder from ...Troubleshooting Oauth configuration for mail server settings
Oauth in ServiceDesk Plus / AssetExplorer for Mail SDP supports Oauth configuration for Office365 and GSuite mailboxes since 11106 build. Office365 mailboxes can be configured with Oauth authentication using EWS (since 11106) and IMAP / SMTP (since ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...