Known Issues
Log monitoring agent not communicating with server after enabling SSL
Error trace in agent logs: 2016/09/20 00:22:49:235 InternetGetRequestEx : The request is updated with the internet option security flags. 2016/09/20 00:22:49:251 InternetGetRequestEx : Error in WinHttpSendRequest -> -2146892963 2016/09/20 ...Install Cleanup
Sometimes the presence of old OpManager installation files in register would not allow the new installation to run properly. Download and run this exe on the server. This will cleanup the old files and allow the new installation ...Time zone not being updated in the OpManager.(Updating the time.jar )
Issue: To fix the time zone issue in the OpManager by updating time.jar. Reason: Time changes that happen across various regions needs an update in OpManager Java's timezone database. OpManager 12300+ builds uses java.version: 1.7.0_55 with JRE ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...