Known Issues
Daylight Saving Time(DST) not being updated in the OpManager
Issue: Daylight Saving Time(DST) difference is not reflected in OpManager. The Time that is being shown in "About" tab in OpManager UI will have 1 hour time difference with respect to the actual time. Reason: Daylight Saving Time(DST) changes that ...Log monitoring agent not communicating with server after enabling SSL
Error trace in agent logs: 2016/09/20 00:22:49:235 InternetGetRequestEx : The request is updated with the internet option security flags. 2016/09/20 00:22:49:251 InternetGetRequestEx : Error in WinHttpSendRequest -> -2146892963 2016/09/20 ...Install Cleanup
Sometimes the presence of old OpManager installation files in register would not allow the new installation to run properly. Download and run this exe on the server. This will cleanup the old files and allow the new installation ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...