Upgrade
Analytics Plus upgrade from build 4270 to 4280 failed.
Error trace: Jul 28, 2019 9:41:06 AM [com.adventnet.tools.update.installer.Backup] [SEVERE] : ERR:The Jar File to be updated is not presentlib\hadoop-0.13.0-core.jar Text instructions: 1. Stop the Analytics Plus services. 2. Delete the folders ...Upgrade issue in build 3200
Upgrade issue in build 3200 The below cases were identified in local system and couple of customer's system during 3200 upgrade. Issue 1: PGSQL migration fails: Since this upgrade will upgrade pgsql version, pgsql has its own upgrade prior to ...Upgrade Key steps
Key steps that must be followed without which the upgrade may fail. All Analytics Plus Services must be stopped. AnalyticsPlus folder must be given "Everyone" folder permission with "Full Control" before upgrade (Can be revoked after upgrade) ...Path too long - Upgrade/Backup
The 'Path Too long' problem might occur due to an earlier patch/upgrade that is applied. While upgrading (applying PPM,) the files that are to be overwritten in the PPM will be backed up inside a folder named Patch. The files inside this follow ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro