Applying Filters
CAB recommendation table is not updated with recent data - External
Issue: CAB recommendation table in ServiceDesk Plus workspace is not updated with recent data. Note: This KB is applicable for ServiceDesk Plus version from 11128 till the latest version Cause: ServiceDesk Plus has made framework level changes and ...
Unable to export or email a view as PDF, Image, HTML - Linux Platform
Issue: Unexpected error when trying to export/email a view as PDF, Image, HTML Error trace: Caused by: javax.servlet.ServletException: com.phantomjs.export.server.ServerNeedKillingException: ServerNeedKillingException: Exception in phantom export :: ...
Make Change ID in Analytics Plus clickable - Hyper linking to SDP ticket
Requirement: To create a formula column in AnalyticsPlus for Change request as a 'URL' to respective ServiceDesk Plus Change request. Solution: Step 1: Open a Change request in ServiceDesk Plus and copy the URL in the address bar as shown below. ( ...
Unable to integrate SDP MSP with Analytics Plus after applying SSL
Note: This problem occurs only with self signed certificates in Analytics Plus. Issue: [10:23:16:526]|[09-05-2020]|[SYSERR]|[INFO]|[68]|: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: ...
Filters getting duplicated when reports are saved and reopened
This issue is seen in Analytics Plus build 3800. Issue: When a filter is added/edited to a report and saved, the report shows up fine. But, when we close and reopen the report, the filter gets duplicated and causes issues in loading the right data. ...
How to find the breakdown time of each technician assignment in request?
Eg: If you have multiple request tickets, each ticket has been assigned to multi-technician ( the first assignment to tech A, then assign to tech B, then assign to tech C, etc). You want to know measure exact time of each assignment for each ...
Displaying reports/dashboards created in Analytics Plus in ServiceDesk Plus
Note: ServiceDesk Plus version should be version 9300 or above to support this feature. Step 1: Open the chart and invoke Publish > URL/ Permalink Step 2: The Access URL dialog will open. Copy the URL. Step 3: Login to ServiceDesk Plus and click the ...
Remove the configuration of Analytics Plus from Servicedesk Plus
Under Servicedesk Plus - Advanced Analytics section, Integration UI allows us to re-configure the host, port and username only after performing 'Remove' action. However, if you uninstall or change the host of Analytics Plus application, you can not ...