OPManager Integration
Steps to Configure Request ID Hyperlinking from Analytics Plus Cloud to ServiceDesk Plus
Table of Contents Requirement Solution Requirement: To create a formula column in Request Table in AnalyticsPlus Cloud for Request as a 'URL' to respective ServiceDesk Plus request. Solution: Step 1: Open a Request in ServiceDesk Plus Cloud and copy ...
Solar Winds Template File
Template File required for solar winds template re-population
Analytics Plus Login Issue
PFA - Patch File for login issue
RBL
PFA link.
AD Login Issue After Version 6150 Upgrade
Issue AD users cannot log in to the application after upgrading to version 6150. Cause In version 6140, we introduced enhancements to the IAM module, including new login policies. As a result of these updates, a code-level issue has been identified ...
PSB
Patch for OpManager sync issue
PGSQL parsing issue
Download the file
Issue Fix KB - SW
Download the patch
CI and Request association .jar file
Please download the attachment
Solarwinds zip files
Solarwinds patch files
OTP for forgot password email
Please download the patch
SolarWinds Issue
Solarwinds Patches
SMTP fix
Download this patch
Upgrade to AnalyticsPlus 5400 Fails for Users with Missing zsoid Values
Issue Upgrading from builds between 5301 and 5360 to build 5400 fails because the zsoid field for some users is null. Error Trace java.sql.SQLException: This column [ZSOID] has some null values, hence it cannot be modified as not-null. Cause The ...
Failed to upgrade to build 5300/5301
Issue: Upgrade fails while attempting to upgrade to the build 5300/5301. Cause: Upgrade fails due to a necessary system property required for logging slow queries is missing. This issue will arise while attempting to upgrade to the ...
CAB recommendation table is not updated with recent data - External
Issue: CAB recommendation table in ServiceDesk Plus workspace is not updated with recent data. Note: This KB is applicable for ServiceDesk Plus version from 11128 till the latest version Cause: ServiceDesk Plus has made framework level changes and ...
Unable to export or email a view as PDF, Image, HTML - Linux Platform
Issue: Unexpected error when trying to export/email a view as PDF, Image, HTML Error trace: Caused by: javax.servlet.ServletException: com.phantomjs.export.server.ServerNeedKillingException: ServerNeedKillingException: Exception in phantom export :: ...
Make Change ID in Analytics Plus clickable - Hyper linking to SDP ticket
Requirement: To create a formula column in AnalyticsPlus for Change request as a 'URL' to respective ServiceDesk Plus Change request. Solution: Step 1: Open a Change request in ServiceDesk Plus and copy the URL in the address bar as shown below. ( ...
Unable to integrate SDP MSP with Analytics Plus after applying SSL
Note: This problem occurs only with self signed certificates in Analytics Plus. Issue: [10:23:16:526]|[09-05-2020]|[SYSERR]|[INFO]|[68]|: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: ...
Filters getting duplicated when reports are saved and reopened
This issue is seen in Analytics Plus build 3800. Issue: When a filter is added/edited to a report and saved, the report shows up fine. But, when we close and reopen the report, the filter gets duplicated and causes issues in loading the right data. ...
How to find the breakdown time of each technician assignment in request?
Eg: If you have multiple request tickets, each ticket has been assigned to multi-technician ( the first assignment to tech A, then assign to tech B, then assign to tech C, etc). You want to know measure exact time of each assignment for each ...
Displaying reports/dashboards created in Analytics Plus in ServiceDesk Plus
Note: ServiceDesk Plus version should be version 9300 or above to support this feature. Step 1: Open the chart and invoke Publish > URL/ Permalink Step 2: The Access URL dialog will open. Copy the URL. Step 3: Login to ServiceDesk Plus and click the ...
Remove the configuration of Analytics Plus from Servicedesk Plus
Under Servicedesk Plus - Advanced Analytics section, Integration UI allows us to re-configure the host, port and username only after performing 'Remove' action. However, if you uninstall or change the host of Analytics Plus application, you can not ...