Distributed
ELA Distribution Upgrade to Latest
How to: Upgrading EventLog Analyzer (*Distributed Edition) to the latest Service Pack. Note: A folder backup or a snapshot of the Admin and the Managed Server VMs is MANDATORY. If the backend database is customer's MSSQL, it is recommended to take a ...Distributed Edition - Trobleshooting Doc [INTERNAL]
Check there is a Registration Issue exist: 1) In Managed Server, Run a RegistrationWithAdminServer.bat located on <Home_ela>/troubleshooting on comment prompt as administrator. note: 1) We need to open the webserver port bidirectionally both in admin ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro