Objective A user can import application logs in EventLog Analyzer when the logs are located in the local file system of the EventLog Analyzer instance, shared path of Windows OS and Linux OS, or S3 bucket. Learn how to import logs in EventLog ...
Objective Some applications might record logs in the file system so that the user can import the logs in EventLog Analyzer. This can happen when the logs are located in Local file system of the EventLog Analyzer instance where the shared path is the ...
Issue description EventLog Analyzer will display an error notification in the UI stating that the log import for selected files has failed. This issue will happen when EventLog Analyzer is unable to import a file during the scheduled log import ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...