Windows devices
Partial log collection or no logs are collected due to flooding of events in Event Viewer | EventLog Analyzer troubleshooting
Issue description When high log flow is observed, Event Viewer may flood out, leading to partial or no logs being collected. Possible cause A high number of events being generated in a production environment server might exhaust or exceed the Event ...How to configure an event source for multiple devices via Group Policy
Objective This article explains how to configure event sources for multiple Windows devices using Group Policy and a PowerShell script. This helps with enabling the Event Source file individually for each machine. Prerequisites User permissions: ...Network device status shows 'Device not Reachable'
Issue description A network device in EventLog Analyzer will display the status "Device not Reachable" if the last message received by the EventLog Analyzer server from the device is greater than 24 hours. This message will display in the log sources ...How to uninstall EventLog Analyzer Windows agent via UI
Objective This article provides detailed information on how to uninstall a Windows agent from the user interface of EventLog Analyzer. Prerequisites Ensure the required network ports are open: Port 135 Port 139 Port 445 Dynamic RPC port range ...Does the given credentials of a Windows device have permission for log collection?
Case 1: The account is a local administrator or a domain administrator. The credentials will, by default, have the required permissions. Case 2: The account is a non-admin domain user. Provide the non-admin domain user with the required permissions. ...Enabling historic log collection in EventLog Analyzer
EventLog Analyzer collects all the logs present in the Windows Event Viewer (i.e., Windows Logs > Application, Security, System) when the historic log collection option is enabled. To enable historic log collection, follow the steps below: Navigate ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...