Case 1: The account is a local administrator or a domain administrator.  

The credentials will, by default, have the required permissions.

Case 2: The account is a non-admin domain user.  

1. Provide the non-admin domain user with the required permissions. Learn how here.
   
   

2. Verify the credentials using WBEMTEST. Learn more about WBEMTEST.
   
   

3. Open the ELA_HOME\troubleshooting\invokeWBEMTEST.bat file using administrator privileges.
   
   

4. Click Connect, provide credentials of the Windows device, and click Connect once again.
   
                        a. Sometimes log collection fails when the device name is used but succeeds when using the IP address or Fully                 Qualified Domain Name (FQDN). If connection fails, try connecting using the IP address or FQDN.
   
   

5. Once connected, click Query and try the following queries:
             a. Select CurrentTimeZone, Version, Name from Win32_OperatingSystem
             b. Select * from win32_ntlogevent