Workaround for #8808907: Skip schedule on Delete flag exception

Workaround for #8808907: Skip schedule on Delete flag exception

Fix:

This fix should be given only for 8808907 customer and for 14204 build. The fix is to skip the current mail fetching schedule on occurrence of any delete flag exception.

This fix is compatible with only 14204 build.

Steps to apply the fix:

1. Download the attached 14204_8808907.fjar file.

2. Click here on steps to apply the fjar file.

3. Restart the application service.

4. Check for the issue.


                New to ADManager Plus?

                  New to ADSelfService Plus?

                    • Related Articles

                    • Delete Tasks

                      Requirement:  Delete all tasks. UseCase:  Deleting tasks with task id less than a particular count. Please follow the below steps.  Goto Reports > New Query Report > execute the query and save it with a name. select taskid, helpdeskid "portaild" from ...
                    • Skip Review - if a reviewer is not set in the Change

                      Say goodbye to unnecessary delays! We'll show you how to automatically adapt your workflow to skip reviews when they're not needed. Find here, a custom function to skip the Review stage when there is no Reviewer assigned to the change. In this custom ...
                    • Workaround: Complete the current mail schedule after a timeout value

                      Issue: The mail fetching schedule thread might have went unresponsive in certain scenarios. So, mail fetching task checker thread will try to create a new schedule every 30 minutes. The newly created thread also couldn't fetch mails as the entry in ...
                    • Mail Fetching schedule is stopped when connection failure happens during mail deletion

                      Mail Fetching schedule is stopped when connection failure happens during mail deletion. Error Trace: [11:49:57:638]|[10-23-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[276]: delete mode start| ...
                    • Workaround for #8610553 - Prevent conversation creation without inline images

                      Issue: Due to some exception in writing inline images stream to file, request / conversation is created without the inline images as shown below This leads to data loss and may not be noticed immediately. So, we couldn't get the relevant traces all ...