WMI Error Troubleshooting Guide
WMI Error Troubleshooting Guide
Overview
This Knowledge Base provides troubleshooting guidance for commonly encountered Windows Management Instrumentation (WMI) errors that may occur while adding a Windows monitor or collecting metrics through WMI mode in Applications Manager.
WMI errors are commonly caused by one or more of the following:
- RPC communication failures
- DCOM configuration issues
- Firewall or network restrictions
- DNS or hostname resolution failures
- Corrupted WMI repository
- Missing or invalid WMI namespaces
- Missing or unregistered WMI classes/providers
- Invalid WMI (WQL) queries
- Corrupted or disabled Windows performance counters
The following sections group the errors based on their underlying cause and provide the appropriate troubleshooting reference for each category.
WMI/RPC Communication Errors
These errors indicate that Applications Manager was unable to communicate with the target Windows server through WMI. They are typically associated with RPC communication failures, DCOM configuration issues, firewall restrictions, or network connectivity problems.
Applicable Error Codes
0x800706BE — The remote procedure call failed
0x80010002 — Call was canceled by the message filter
Troubleshooting
Refer to the WMI/RPC Communication Errors KB for detailed troubleshooting steps.
WMI Query and Class Validation Errors
These errors occur when the requested WMI class or WMI query cannot be executed successfully. They are commonly caused by invalid WQL queries, missing or corrupted WMI classes, corrupted performance counters, or improperly registered WMI providers.
Applicable Error Codes
0x80041017 — Invalid Query
0x80041010 — Invalid Class
Troubleshooting
Refer to the WMI Query and Class Validation Errors KB for detailed troubleshooting steps.
WMI Namespace and Provider Errors
These errors occur when the required WMI namespace or provider is unavailable, corrupted, or not properly registered on the target Windows server.
Applicable Error Codes
0x8004100E — Invalid Namespace
Troubleshooting
Refer to the WMI Namespace and Provider Errors KB for detailed troubleshooting steps.
WMI/DCOM Communication and Network Resolution Errors
These errors are generally related to DCOM communication failures, hostname resolution issues, DNS configuration problems, NAT environments, or firewall restrictions that prevent successful WMI communication.
Applicable Error Codes
0x80070776 — The object exporter specified was not found
Troubleshooting
Refer to the WMI/DCOM Communication and Network Resolution Errors KB for detailed troubleshooting steps.
Error Code Not Listed?
If the reported WMI error code is not covered in this article, collect the following information before contacting Applications Manager Support:
- Complete error message or screenshot
- Screenshot of the WBEMTEST connection result
- WQL query executed
- Target server hostname and IP address
- Any firewall, DNS, or network-related observations
Providing these details will help the support team identify the root cause more efficiently.
Microsoft References
The following Microsoft resources provide additional information about troubleshooting WMI-related issues:
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